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James Wood AutoPark - Service Center
Denton, TX
2,562 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,562 Reviews of James Wood AutoPark - Service Center
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December 03, 2023
They were supportive and accommodating to my needs. It was a pleasure experience. They communicated to me openly. It was a pleasure experience. They communicated to me openly. More
by CHERYL_CCULBERSON
Verified CustomerEmployees Worked With
December 02, 2023
Great service and helpful personnel. Reasonable service rates and kept me informed on their progress Reasonable service rates and kept me informed on their progress More
by HANKHOLT
December 02, 2023
Very clean neat and very helpful Will be back again. Very nice people. Very helpful. Very nice people. Very helpful. More
by DTSIMS1969
Employees Worked With
December 02, 2023
It wad great I will be back sooner than I was thos time the oil change was quicker than I thought it would be the waiting area is a good with the news on the TV Again I was treated wvty well thank you the oil change was quicker than I thought it would be the waiting area is a good with the news on the TV Again I was treated wvty well thank you for a great experience More
by LCKDAVIS
Employees Worked With
December 02, 2023
Oil change was done in a timely matter. A new module was ordered to try and fix the trailer brake issue. Jared made several calls to learn if there was a recall for this issue. He informed A new module was ordered to try and fix the trailer brake issue. Jared made several calls to learn if there was a recall for this issue. He informed me with the updates. I am anxious to get the new part to hopefully fix the problem. Jared did a good job to get us in the right direction to possibly fixing the problem More
by bpels_2003
Employees Worked With
December 02, 2023
Not the best. I had to initiate the call to find out the status of my vehicle. The required part was not in stock, which means another trip. I had to initiate the call to find out the status of my vehicle. The required part was not in stock, which means another trip. More
by JANET_CARR8
Employees Worked With
December 02, 2023
First, I made the reservation 3 to 4 weeks out to get me rear shocks replaced and told them it should be under warranty. I showed up for my appointment and waited almost for hours only to to be told my shoc rear shocks replaced and told them it should be under warranty. I showed up for my appointment and waited almost for hours only to to be told my shocks are not covered under my full warranty. Now, the dealership could have researched the warranty 4 weeks earlier and told me rather than me drive 40 minutes to the dealership and wait nearly 4 hours. This is xxxx poor customer service. Moreover, I’ve only had the vehicle a year and the shocks are already bad! I bet they sold the vehicle to me with faulty shocks and didn’t say anything AND I paid for the top warranty package for them to claim later the shocks are not covered. This is unacceptable! More
by orangecrush1979
Employees Worked With
December 01, 2023
Gavynn was very professional and they found out what was wrong with my car. Thank you. wrong with my car. Thank you. More
by jlsistrunk
Employees Worked With
December 01, 2023
Gavin is consistently helpful and does a great job as my advisor. I really appreciate his attentiveness and communication. I recently brought my truck in for the second time because it frequently makes advisor. I really appreciate his attentiveness and communication. I recently brought my truck in for the second time because it frequently makes a horrible squeaking noise whenever me or my husband drive it. Both times we have brought it in, it won’t make the noise which is so frustrating. We even took a video of the noise it makes and sent that to Gavin, but neither him or the tech could get the truck to make the noise. I know this is no reflection of Gavin, he really went above and beyond to try to replicate the issue and I greatly appreciate that. I’m just frustrated that we have to drive a squeaky truck around which is really embarrassing, especially since it’s less than a year old. More
by Mary Jenkins
Employees Worked With
