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James Wood AutoPark - Service Center

Denton, TX

4.7
2,563 Reviews

2,563 Reviews of James Wood AutoPark - Service Center

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December 22, 2023

Was excited to get my heated steering wheel put in my car, just in time for colder weather! Done in less than a day. More

by ldotson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

James Wood AutoPark responded

Thank you so much for your review! Happy customers are our goal and our mission at James Wood Buick GMC Denton, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The James Wood Buick GMC Denton Team

December 22, 2023

The experience was good, but unfortunately the issue with the car does not seem to be completely fixed at this time. We are still weighing out options - considering this is the 2nd time we have brought it in More

by GREGB5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

James Wood AutoPark responded

We appreciate the opportunity to hear more about your recent visit to our dealership, Greg. Our customers are our top priority, and we strive for satisfaction. If you are feeling as if your vehicle’s needs were not met, then it is apparent we fell short of our customer service goal. Please contact us at your earliest convenience as we would like to further discuss your visit. We look forward to the opportunity to speak with you. Sincerely, James Wood AutoPark Management | 940-591-9663

December 21, 2023

They know their job and do it. I appreciate JW getting me home and picking me up while I'm waiting. More

by CURTIS.TONY47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

James Wood AutoPark responded

Hi Tony, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at James Wood AutoPark. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The James Wood AutoPark Team

December 21, 2023

Gavynn is awesome. I've dealt with Jarrett as well and he is really good. Highly recommend this dealership. More

by Tyler Ritchey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavynn Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

James Wood AutoPark responded

Thank you for this amazing review and shout-outs for both Gavynn and Jarrett! We really appreciate your business, Tyler. Sincerely, The James Wood AutoPark Team

December 21, 2023

Appt at 7 am, rep nowhere to be found. Rep asking me what needed to be done on an appt for ordered parts. System was down. Told me shouldn’t have showed up until 8 as techs aren’t there More

by ksrash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavynn Norris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

James Wood AutoPark responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so we can discuss your experience in greater detail. Sincerely, The James Wood AutoPark Team

December 20, 2023

Is all great I ask on the last minute if they can run my truck to the car wash and they said yes ofcourse they can! Thank you to all you ❤️ More

by onesimo123ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Oliphant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

James Wood AutoPark responded

Your review brightened our day! Thank you for sharing your positive experience, and we'd love to have you back at our dealership. Sincerely, The James Wood Buick GMC Denton Team

December 19, 2023

Great Service - I really appreciate the attention I get whenever I use James Wood. Waiting Lounge is clean, and Wi-Fi works very well so I can work while I wait. Great Dealership! More

by JACKMCWILL77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

James Wood AutoPark responded

Thank you for visiting our service department and for leaving the kind words, Jack. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The James Wood Buick GMC Denton Team

December 19, 2023

I've bought 2 vehicles thru This dealership. Have had consistent service while using their certified service. More

by SARASHELTON76227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrett Abel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Laska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Belew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

James Wood AutoPark responded

Sara, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The James Wood Buick GMC Denton Team

December 16, 2023

They performed unnecessary service. Tried to bill me wrong. Didn’t lock my car in their open parking lot. People are rude More

by dandickens972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha
Dec 18, 2023 -

James Wood AutoPark responded

On behalf of James Wood Buick GMC Denton, we would like to thank you for sharing details of your recent visit, Dan. The experience you describe is not reflective of the standards of our business. At your earliest convenience, please contact us so we can work towards a resolution. We hope to hear from you soon. Sincerely, The James Wood Buick GMC Denton Team

December 16, 2023

Always feel like my car comes out great each service! defiantly recommend Tim in service department! More

by lilybrooke99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

James Wood AutoPark responded

Lily, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The James Wood Buick GMC Denton Team

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