James Wood AutoPark - Service Center

My 2018 Cadillac XT5 was at the Cadillac Dealership for 3 days replacing the Stabilitrak. A few weeks before that I had taken it in for the Stabilitrak repair but unfortunately they just fixed something else days replacing the Stabilitrak. A few weeks before that I had taken it in for the Stabilitrak repair but unfortunately they just fixed something else and that particular item was not repaired so it had to go back in a second time to repair that. I requested and was provided a loaner (I waited two weeks extra to get one). I called at the end of the first day and at the end of the second day while it was in the shop but communication from Cadillac was non existent. No one called me back. Finally Friday morning they called and said they were working on the repair. I also had a 12 inch spot above my driver door where the clear coat had just vanished and I asked if they could maybe wax that out when they were washing my car. Instead they sent it over to the body shop, which took extra time, for an estimate to paint the entire roof of my car that would cost me $2000. I said no to that and as it turns out they buffed it out for me for $35 and it looks great! I was finally able to go get my car around 5:00 pm on Friday (I took it in on Wednesday morning at 9:30 am) and when I pulled out my credit card to pay they informed me that Cadillac now has a 3% credit card fee on all credit card payments (my bill was $450). What???? I put everything on on my credit card and did not have anything else with me to pay for my repair, so I had to pay the 3%. Granted it's not that much but that doesn't sound like the Cadillac I'm familiar with. I also have to say Cadillac service is not what it used to be. I have driven a Cadillac for 12 years and have always been happy and felt pampered and made to feel special until now. I have loved my Cadillacs, and I put that I would recommend the service department but I would do that somewhat reluctantly after this latest visit to the service department. More

Way too expensive is all I need to say but this stupid review says I have to to at least 15. review says I have to to at least 15. More

Great dealership. Friendly staff that do all we ask about our vehicles and explain clearly Friendly staff that do all we ask about our vehicles and explain clearly More

Jared is always my service advisor, he greeted me when I arrived for my schedule appointment, I only had an oil change and tire rotation, but I would trust him to help me make other service-related decision arrived for my schedule appointment, I only had an oil change and tire rotation, but I would trust him to help me make other service-related decisions. For a short appointment, I usually wait for service to be complete, however, I know if I need to leave it, they have a shuttle which is very helpful. James Wood service department offers a Military Discount for services, this is also important to me. More

THEY HAVE GREAT SERVICE WRITERS WHO ARE DECATED TO TREAT YOU AS A SPECIAL PERSON AND GOES UP AND OVER IN HELPING TO FULFILL YOUR NEEDS YOU AS A SPECIAL PERSON AND GOES UP AND OVER IN HELPING TO FULFILL YOUR NEEDS More

Taylor was exceptional. We had a tire blow out & she took care of all our needs. We had a tire blow out & she took care of all our needs. More

Excellent dealership. I've been purchasing vehicles and having them serviced here for at least 15 years. I've never had a complaint and they always go above and beyond. T I've been purchasing vehicles and having them serviced here for at least 15 years. I've never had a complaint and they always go above and beyond. The main reason I buy new vehicles here is because of the service department. Jarret was very helpful in determining what service I needed and cost. More

Everyone was great, waiting time was as promised. Yes I’ll be back next year Yes I’ll be back next year More

They were so great with there services they helped us out and weee patient with us since we were having to deal with the warranty people .. appreciate everything they did and weee patient with us since we were having to deal with the warranty people .. appreciate everything they did More

Jarrett was extremely helpful and professional. He went above and beyond to ensure my service went as smoothly as possible. He went above and beyond to ensure my service went as smoothly as possible. More