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James Wood AutoPark - Service Center
Denton, TX
2,568 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,568 Reviews of James Wood AutoPark - Service Center
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March 23, 2025
I scheduled the appointment online using their service coupon. It was for a full synthetic oil change. It didn’t include tire rotation. It took nearly two hours for the appointment. They recommended sever coupon. It was for a full synthetic oil change. It didn’t include tire rotation. It took nearly two hours for the appointment. They recommended several add ons. Two of them were air filters. I just replaced one of them so I asked why they recommended a replacement. They said it was due to mileage. I asked to see a picture of the filters to determine if they actually needed replacement and I never received a response. When they told me it was ready, the bill was higher than expected because they added a tire rotation. I told them I didn’t ask for it. They called the service manager over and he told me I scheduled it online. I told him the coupon didn’t include it. He muttered under his breath “yes it did” and told the cashier to take it off my bill. I didn’t like being accused of stealing services. When he came out to the vehicle when I drove up, I told him I was there for oil change. He never confirmed if anything else was going to be done to my vehicle. It was a bad appointment overall. More
by DN
Verified Customer
March 23, 2025
Have brought vehicle in 3 times and errors on dashboard came on 2 days later. We will be taking in for the 4th time. Better luck next time. came on 2 days later. We will be taking in for the 4th time. Better luck next time. More
by JOEL.PHELPS
Employees Worked With
March 22, 2025
friendly people, helpful, informative. Also, London was quite familiar with the dealership and spoke highly of it. Also, London was quite familiar with the dealership and spoke highly of it. More
by DOUGLANT74
Employees Worked With
March 22, 2025
I was very satisfied with the dealership. They completed a full inspection of my car. I was pleased to find out the additional repairs that I needed. And glad they were fixed as well as the o They completed a full inspection of my car. I was pleased to find out the additional repairs that I needed. And glad they were fixed as well as the oil change and tire rotation. More
by roja452003
Employees Worked With
March 22, 2025
Jared is always so friendly & helpful. The service is dependable and explained service related issues clearly. The problem was covered by warranty which was a nice surprise. We will con The service is dependable and explained service related issues clearly. The problem was covered by warranty which was a nice surprise. We will continue to have our car serviced at James Wood. More
by DHMEEKS
Employees Worked With
March 22, 2025
Samantha was great and enjoyed working with her. Very responsive and kept me updated on my vehicle status Very responsive and kept me updated on my vehicle status More
by SRGIBSON22
Employees Worked With
March 22, 2025
Got my truck in and out so far so good! Mike Belew did an excellent job keeping me updates. Mike Belew did an excellent job keeping me updates. More
by CRANKINGUPBASS
Employees Worked With
March 22, 2025
Great customer service. . Taylor is very polite. The service was completed in a timely manner. . Taylor is very polite. The service was completed in a timely manner. More
by veniceglockel
Employees Worked With
March 18, 2025
They always take care of me and Jarrett did a good job communicating with me communicating with me More
by jdomingos
Employees Worked With
March 18, 2025
They found the problems, ordered the parts, fixed my vehicle and was knowledgeable, polite and prompt. vehicle and was knowledgeable, polite and prompt. More
by RICKHENRICH
