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James Chrysler Dodge Jeep Ram Cedar Lake Listing

Cedar Lake, IN

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768 Reviews

13007 Wicker Ave.

Cedar Lake, IN

46303

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768 Reviews of James Chrysler Dodge Jeep Ram Cedar Lake Listing

February 08, 2018

Excellent dealer that's close to home. We purchased our vehicle from Laurie Fiorenzo-Kralek. She was extremely helpful throughout the whole process of locating our Pacifica Hybrid. Also, t More

by bblaszak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Fiorenzo- Kralek
February 05, 2018

Awesome This is my second truck from bobbs,I drove 500 miles to purchase a truck,and again as before they did a wonderful job and service More

by northerntrailrider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan McGrane, Rob Beem, Luke Imbly
February 03, 2018

My Experience at BOB Auto With all of the staff I had worked with was good, kind, concern, thoughtful , but one was very, very, compassion, thoughtful, looking to making you h More

by jay 43
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chad Milliron, Paul Jones, Rob Beem, Dennis Roak Jr., Dennis Roak Sr.
February 02, 2018

2018 Jeep Cherokee purchase Rachael…what a pleasure working with her? She is very pleasant, professional and knowledgeable. I will recommend Rachael and your dealership to my More

by Raul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Roy, Rob Beem
January 30, 2018

New truck purchase Great staff and friendly service from Big John. Price was right on target with no pressure. Seamless trade in and the paperwork was done quickly. More

by KayleT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
"Big John" Crawford
January 23, 2018

Great Experience Excellent used vehicle buying experience. Good value, great sales person (Laurie Fiorenzo-Kralek). Both she and Rob in Finance were very knowledgeab More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Beem, Laurie Fiorenzo- Kralek
January 19, 2018

2nd Truck Purchase This is the 2nd truck we have purchased from Bobb Auto Group. Happy to say that Dennis Roak, Sr was our salesperson both times. He is a honest, fair More

by Ram Truck Fan
Recommend Dealer
Yes
Employees Worked With
Dennis Roak Sr.
January 12, 2018

Big John!!! Big John is hands down the man you want to see when purchasing a new car! He took great care of us and made sure we had a car that was PERFECT for my More

by Castfamily14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ursula Cast , "Big John" Crawford
January 09, 2018

Do not buy from bobb I purchased a used car from them , looked the vehicle over with a fine tooth comb, took pics of it from every angle , came back thr next night to pick More

by Randys73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
"Big John" Crawford
Jan 09, 2018 -

James Chrysler Dodge Jeep Ram Cedar Lake Listing responded

Hi Randy, I am Jeff Tamborrino the General Manager and I just spoke to john could you please send me a pic of the damage? Thank you, Jeff

Jan 15, 2018 -

Randys73 responded

***** update on this review, I sent them pics of the damage ...they then blew me off for 3 more days , then I went there to get my plates , and they had some photos that were clearly photoshopped using thr pics I sent showing the damage , so they say damage was there , asked them to zoom in so I can see their proof and thr photo got so pixelated you couldn’t see anything, obviously because they used a pic I sent from my phone , if it was as done on their digital camera , we all know it wouldn’t have done that !!! Then I simply said , ok that’s fine .... just wanna get my plates and get out of here, the owner com s over like some wanna be tough guy w all his salesman behind him , yelling at me and my girlfriend, in the middle of the showroom , mind you in front of other customers, all I said was I want my plates and I’ll be on my way , he started talking xxxx calling names , telling me I had 30 seconds to get out of his show room , I said it will take me 5 seconds if you just give me my plates , they wouldn’t hand them over , he just kept yelling , and screaming about how I’m a thief and a liar and I steal , not sure how buying a car from them is stealing , then I get my plates and go outside and him and his wanna be tough guy bodygaurds follow me he keeps talking nonsense making threats, telling me that he’s from New Orleans, like that’s suppose to scare me , I’m from Chicago so I’m not sure if he thought that would actually mean something, all this is going on , and the salesman “big John “ is hiding behind his boss like a child .... bottom like this dealership is a joke , and the owner is a over weight midle aged guy that needs all his employees to hang up on customers to try and scare them .... all was recorded .... kept stating how I’m liar cheat and a stealer in his words not mine !!!!! Any place that will treat people who buy cars from them like that need to be reported to BBB which they will be today !!!

Jan 16, 2018 -

James Chrysler Dodge Jeep Ram Cedar Lake Listing responded

Well thank goodness every knows there is always 3 sides to a story!!! in order to avoid any further unfavorable reviews from this customer I asked him to send us a pic of what he was referring to and after receiving it I reviewed the original pics of the truck when it was being traded in and compared to the pics he sent and it showed that the Truck was traded in with the dent in question on the rear bumper. Randy at that point had a few choice words about our character and that we must have altered the pics in some way and his opinion of "salespeople" I did ask Randy why was he so upset when we have proven to him that the dent was on the truck when he took delivery and that if he going to keep being argumentative on the showroom floor he needed to leave. Randy sorry but I will not be bullied or threatened via bad review into changing the way we do business or just pay something hoping it will go away when we did nothing wrong and you are just mad that you got caught trying to take advantage of our dealership. Good luck Jeff Tamborrino General Manager and Dealer Principle

January 08, 2018

Perfect Customer Service Rep. dennis roak jr. was the best salesman i have dealt with. he made my car buying experience so enjoyable. he went over every possuble thing my vehicle h More

by kskyberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Roak Jr.
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