James Chrysler Dodge Jeep Ram Cedar Lake Listing

I would not buy a car here if you are planning on using the service department for recalls or repairs. I took my car there for a recall on the air bags. The appointment was made a week in advance. Dropped the service department for recalls or repairs. I took my car there for a recall on the air bags. The appointment was made a week in advance. Dropped it off Monday night for a Tuesday repair. I called Wednesday afternoon to see when it would be ready. The first two times I called they said they would check on it. After waiting on hold for over 10 minutes both times I was hung up on. Called back a third time and the person I talked to said they would check on it. After checking he said it should be ready about 4 o'clock and they would call me when it was ready. Never heard back. Called back the following morning and they said it should be ready about noon. Called back again about 1:30. They then told me the part just came in and there were 2 ahead of mine before they will start working on it. My only question is why would they schedule me for Tuesday if they could not get to it by Friday? It's a large recall, shouldn't they have the parts there prior to your car getting there? It would be nice if they would at least give you the option to take your car back if the parts are not there. They lied about it for 2 days knowing they did not have the parts and were not working on it. More

The new service manager, I can’t remember her name told me that they would call me with the quote on my headlights was not told that I’d be charged for my fan being looked at. I was not told that there wou me that they would call me with the quote on my headlights was not told that I’d be charged for my fan being looked at. I was not told that there would be a charge for looking at my light that was out in my consul, she never called me. Never informed me the bill was overcharged because there was no alignment done. No tire rotated done no top off my fluid was done. The car was there for five days. She did not call me once told me there was additional charges. More

Managers Racist tattoos and rhetoric made me and my family very uncomfortable. We left and will never be back family very uncomfortable. We left and will never be back More

Unbelievable how rude and inconsiderate these people are we made it very clear we needed our truck fixed and a rental that is under warranty the amount of hoops they mske us jump through and lies just to en we made it very clear we needed our truck fixed and a rental that is under warranty the amount of hoops they mske us jump through and lies just to end up without a vehicle to pick up my children from school and they could not care less More

Chris the G. M. was great to work with, was very professional about 3/11/22 responding back to my questions on a timely basis, and saved us money. M. was great to work with, was very professional about 3/11/22 responding back to my questions on a timely basis, and saved us money. I would recommend this dealership for that 'hometown' feeling, where you're dealing with down to earth folks who take pride in doing their jobs right. More

Just found out they don’t give loaners, some poor soul has to shlepp people to and from the dealership. Not sure if they’ll pick me up and take me to work though. has to shlepp people to and from the dealership. Not sure if they’ll pick me up and take me to work though. More

Mike Rhodes was very knowledgeable and helpful. Very professional, made the whole buying experience very easy. Would definitely buy a car or truck again from him in the future. professional, made the whole buying experience very easy. Would definitely buy a car or truck again from him in the future. More

We had a wonderful experience buying a new car at your dealership!! dealership!! More

Wasn't real sure I would be buying a truck when I pulled onto the lot. Looked at several trucks over the last several months and just couldn't find a good fit. Met the salesman (Kyle Anderson), had a nice onto the lot. Looked at several trucks over the last several months and just couldn't find a good fit. Met the salesman (Kyle Anderson), had a nice conversation concerning my needs. Kyle was polite, knowledgeable and not pushy. I would highly recommend speaking with Kyle if you are looking for a new vehicle. More