Jaguar Land Rover Parsippany

I had originally been taking my vehicle to Paul Miller Land Rover in Parsippany where I had first purchased my car, and have been getting it serviced for the last 5 years. This particular time, I took my Land Rover in Parsippany where I had first purchased my car, and have been getting it serviced for the last 5 years. This particular time, I took my car to Paul Miller in Parsippanny on October 1, 2022 for my scheduled routine maintenance. I decided to wait with my husband while they were supposedly working on my car. I inquired about my brakes, and Mike Barbone told me, it's too early to get them done, you still have time, your truck is fine. I never received a detail report of my vehicle just the invoice, and receipt from which we paid. We left and a few weeks later, I started to hear what sounded like metal scraping noise coming from my vehicle. This went on for about three days beforeI made a phone call back to the dealership. I originally thought I was tripping out. I called Paul Miller Land Rover Parsippanny, and explained to them what I was hearing, and that I had my car there just a few weeks back for service. I was given the earliest appointment of November 10th. For me, this was an emergency, especially just had spent money to service my car and to do an overall inspection of my vehicle. I didn't feel safe driving while hearing that noise. Needless to say, they couldn't fit me in...Lol. I in turn called another Land Rover dealership, as soon as I hung up with Paul Miller Land Rover in Parsippanny, and immediately got a walk in appointment for the very next day. The technician found that my back brakes were definitely in the red, less than 20% remaining. My service advisor notified my husband of what they found and what was causing the noise. Rear brakes were grinding, creating noise while the vehicle was moving. I needed to have pads, rotors, and wear sensor replaced. Also had my brake system flushed. They did an excellent job. Now my vehicle rides so smooth like the first day when I purchased my vehicle, and guess what no noise. I appreciate the swift action, care and work done on my vehicle. Needless to say I will never take my car ever again to Paul Miller Land Rover Parsippanny. When I inquired about not receiving a report, I got one today November 3, 2022 that didn't coincide with the actual time I checked out of their service department, nor did it show that I had any problems with my brakes...go figure...Shame shame....Mike Barbone. More

Barbara Ravettine was our sales person. She was knowledgable and great to work with. Would recommend her to friends and family who are looking to purchase a car.. She was knowledgable and great to work with. Would recommend her to friends and family who are looking to purchase a car.. More

Everyone was extremely friendly and I had the car back earlier than expected. Great service!! earlier than expected. Great service!! More

Bill Gonyea and his team are exceptional. True professionals that keep us coming back again. True professionals that keep us coming back again. More

Bob in service was great as always. Got me on early and was less expensive than he estimated Got me on early and was less expensive than he estimated More

Service department is terrible. Had my car for 13 days with little communication on status they Shouldn’t make appointments if they are so backed up. At least inform you ahead of ti Had my car for 13 days with little communication on status they Shouldn’t make appointments if they are so backed up. At least inform you ahead of time it’s going to take that long. Will never use them again. More

Bob Decker is the most professional service manager. He is very diligent in finding the problem in my car and finding the most economical way to correct using his expertise. When we weren’t sure what ca He is very diligent in finding the problem in my car and finding the most economical way to correct using his expertise. When we weren’t sure what caused a huge problem in my car recently, he was most gracious and did not charge me for it. I could not be more appreciative of the care he provides and how comforting it is to know you can trust the information he provides. I cannot recommend him any higher. More

My experiences here are always outstanding. I’ve worked with Mike both times that I’ve gone in for service and he is always so professional and attentive. The entire staff does an awesome job o I’ve worked with Mike both times that I’ve gone in for service and he is always so professional and attentive. The entire staff does an awesome job of making the whole process as easy as possible for the customer. More

Scheduled a service appointment with a loaner for service 2.5 weeks in advance of the date (first available for a loaner). Arrive at service and the greeter says, oh, you have a loaner, you will need your in 2.5 weeks in advance of the date (first available for a loaner). Arrive at service and the greeter says, oh, you have a loaner, you will need your insurance card. Go inside and advisor says appointment was made without a loaner. I have a confirmation email showing a loaner and the advisor says they don’t have any. Next available appointment is 2.5 weeks out from today with a loaner. Nothing like calling the customer a liar. Hopefully their work is better than their customer service. More

Outstanding and reliable service. Kept informed by my service advisor about when my vehicle would be ready. Kept informed by my service advisor about when my vehicle would be ready. More