Jaguar Land Rover Parsippany

Service department is terrible. Had my car for 13 days with little communication on status they Shouldn’t make appointments if they are so backed up. At least inform you ahead of ti Had my car for 13 days with little communication on status they Shouldn’t make appointments if they are so backed up. At least inform you ahead of time it’s going to take that long. Will never use them again. More

Bob Decker is the most professional service manager. He is very diligent in finding the problem in my car and finding the most economical way to correct using his expertise. When we weren’t sure what ca He is very diligent in finding the problem in my car and finding the most economical way to correct using his expertise. When we weren’t sure what caused a huge problem in my car recently, he was most gracious and did not charge me for it. I could not be more appreciative of the care he provides and how comforting it is to know you can trust the information he provides. I cannot recommend him any higher. More

My experiences here are always outstanding. I’ve worked with Mike both times that I’ve gone in for service and he is always so professional and attentive. The entire staff does an awesome job o I’ve worked with Mike both times that I’ve gone in for service and he is always so professional and attentive. The entire staff does an awesome job of making the whole process as easy as possible for the customer. More

Scheduled a service appointment with a loaner for service 2.5 weeks in advance of the date (first available for a loaner). Arrive at service and the greeter says, oh, you have a loaner, you will need your in 2.5 weeks in advance of the date (first available for a loaner). Arrive at service and the greeter says, oh, you have a loaner, you will need your insurance card. Go inside and advisor says appointment was made without a loaner. I have a confirmation email showing a loaner and the advisor says they don’t have any. Next available appointment is 2.5 weeks out from today with a loaner. Nothing like calling the customer a liar. Hopefully their work is better than their customer service. More

Outstanding and reliable service. Kept informed by my service advisor about when my vehicle would be ready. Kept informed by my service advisor about when my vehicle would be ready. More

Excellent service, updates and follow-up on a 2016 LR4. Michael was thorough, kept me up to date and delivered the vehicle serviced back on time. Michael was thorough, kept me up to date and delivered the vehicle serviced back on time. More

I had an emergency auto issue. I pulled in with no appointment and they were clearly busy. Nonetheless I was greeted warmly and had my car looked at immediately. Problem fixed whi I pulled in with no appointment and they were clearly busy. Nonetheless I was greeted warmly and had my car looked at immediately. Problem fixed while I waited. Super nice folks and great service! More

Service managers are awesome. Anthony made sure to guide me all the way. Cashier is very rude Anthony made sure to guide me all the way. Cashier is very rude More

Usually I have no problem to schedule service appointment,always friendly and knowledgeable stuff,nice atmosphere appointment,always friendly and knowledgeable stuff,nice atmosphere More

My service rep Michael Barbone is wonderful! He goes above and beyond. This is my third Land River from Paul Miller. He goes above and beyond. This is my third Land River from Paul Miller. More