Jaguar Land Rover Parsippany

Professional, respectful and honest I was looking for a Land Rover as a gift to my wife. My experience started with another dealership; the dealership (different brand) that I used to le I was looking for a Land Rover as a gift to my wife. My experience started with another dealership; the dealership (different brand) that I used to lease my Lexus from for the last 6 years. I asked them to refer me to their Land rover dealership. They did and it was a horrible experience. I almost gave up on getting a Land Rover but decided to call a different dealership (Paul Miller). I was referred to TJ. TJ was great; I told him what I was looking for and within hours he called me back presenting different options. Once I decided on the car, TJ setup an appointment and by the time I got to the dealership, he had all the paperwork done. During the sales process TJ explained every option and walked me through the process. TJ didn’t try any aggressive sales techniques; he simply presented options and fair price. TJ also gave my wife & I a crash course walking through every option the car had. Kudos to TJ and Paul Miller dealership. More

Red Carpet Treatment Robert Faraoni and Gary made my dreams come true with my experience at Paul Miller Land Rover. I knew that I was in excellent hands as soon as I spok Robert Faraoni and Gary made my dreams come true with my experience at Paul Miller Land Rover. I knew that I was in excellent hands as soon as I spoke to Robert on the phone inquiring about a vehicle I had seen on the dealership's website. I have purchased vehicles before and I must say that this was the best experience I had ever had! More

Overdelivered/Exceeded my expectation I recently had a problem with my vehicle and was told that Land Rover was disinclined to warranty the issue, claiming they have had no such reports on I recently had a problem with my vehicle and was told that Land Rover was disinclined to warranty the issue, claiming they have had no such reports on any other vehicle. I was disappointed and assured Land Rover of Parsippany that the issue was real. Michael Rose and his staff again contacted Land Rover and advocated for me. They were able to convince them to cover the cost of servicing my Range Rover. I am pleased that Land Rover did the right thing. However, I must commend the Parsippany dealership for petitioning corporate to resolve my issue. I did not purchase my vehicle at this dealership because they did not have any inventory and I did not want to wait; but I will certainly do business with them in the future. They are top rate. I only take my car there for service. Mike Rose makes the process completely convenient and seamless. Great job, Land Rover of Parsippany. More

Long wait and bad service This is second visit to this dealer for a service. On my first visit - the service advisor knew brakes needed to be replaced, but he didn't call to ch This is second visit to this dealer for a service. On my first visit - the service advisor knew brakes needed to be replaced, but he didn't call to check with me if they should go ahead with the work. I was told when I picked up the car that I would need to come back in soon to get them changed. Also the "service due" system message was not reset. On my second visit - I was given an appointment for 12 noon and told oil change service will be about an hour. I've been waiting 2 hrs now and they haven't even started the work. The service advisor hasn't even bothered to update me on the delay. Worst service ever. Better off going to Pep Boys / Sears Auto. More

Portelli Everyone was very accommodating , I think TJ should call lisa when he as time to go over the vehicle again. It was a little bit overwhelming at deliv Everyone was very accommodating , I think TJ should call lisa when he as time to go over the vehicle again. It was a little bit overwhelming at delivery. TJ our salesman was the best but some additional time would be greatly appreciated. Call Lisa at 973 809 3447 Thank you in advance Jim Portelli More

Positive experience There was no pressure to "make a deal", which allowed us to focus on finding the vehicle and options that was "right" for us. A very pleasant experien There was no pressure to "make a deal", which allowed us to focus on finding the vehicle and options that was "right" for us. A very pleasant experience. More

Visit to pick up my car Excellent, profesional team who did all they could to help me with the car. I was explained all in detail, my concerned were addressed and my questio Excellent, profesional team who did all they could to help me with the car. I was explained all in detail, my concerned were addressed and my questions were answered. I was very satisfied with the service and with my new car. More

First Rate Service I couldn't have been more satisfied. The guys at Paul Miller exceeded my expectations at every single level. A+++. The have earned a customer for l I couldn't have been more satisfied. The guys at Paul Miller exceeded my expectations at every single level. A+++. The have earned a customer for life... More

Outstanding Customer Service The most professional dealership I have ever experienced. Customer service is a 10! If you are looking for white glove service this is the place! I hi The most professional dealership I have ever experienced. Customer service is a 10! If you are looking for white glove service this is the place! I highly recommend you experience it. More

Brake repair Mike in service was very helpful and efficient throughout the process of our LR4 repair. I will continue to service our truck at Land Rover Parsippany Mike in service was very helpful and efficient throughout the process of our LR4 repair. I will continue to service our truck at Land Rover Parsippany. More