Jacksonville Chrysler Jeep Dodge

Lawsuit waiting to happen.... again. TLDR; service department blew up my engine and refused to take responsibility. once i brought it back for warrant work on that engine, it began knocki TLDR; service department blew up my engine and refused to take responsibility. once i brought it back for warrant work on that engine, it began knocking again and started eating itself (i believe). Long story shortened: Brought truck in for engine noise, found and and attempted to replace exhaust manifold. broke off a bolt in the head, had to replace the head. after a month of work, truck was put back together and turned on. The truck had a loud sound in it and then turned off, it had blown a piston. during this time after I dropped off the truck, I had not seen it until after it had chunks of piston separated in one of the cylinders and down in the crank. the response to the fact that the service department blew up my engine was that it was not their problem and did i want to spend 3k on top of what an external warranty company was giving me for a new "dodge" engine, or just take the new aftermarket engine. opted in the end for the new aftermarket engine. another 2 months go by and i get the truck back. 14k miles later it has a sound again. take it in for a oil change, oil flush and an inspection in case the sound is warranty related. they stated that i was not. returned the truck to me and i drove off the lot. nothing sounded different until the next day. I turned the truck on and it was knocking. After that I sold the truck due to not being comfortable driving it. when dealing with the whole situation i requested to speak to people in higher positions, I got to the service director and when he would not help i asked about the owners and what they said, and apparently everyone was on the same page. they would not take responsibility for anything that happened. More

This is the worse dealership in Jacksonville I left an appointment just for check up and they told me they going to let me know in one hour, it’s been 5 hours and I still not hearing from them. I I left an appointment just for check up and they told me they going to let me know in one hour, it’s been 5 hours and I still not hearing from them. I keep contact them but they keep putting me in hold. What a xxxx is going on More

Great Customer first Environment My Sales Consultant Norman Roussel - Ask for him! Purchased a 2018 Jeep Wrangler Sport 2 door. The vehicle is great and my experience was phenomena My Sales Consultant Norman Roussel - Ask for him! Purchased a 2018 Jeep Wrangler Sport 2 door. The vehicle is great and my experience was phenomenal. I came in to browse the used care set on not buying a Wrangler for a few months.(I had been searching online for the right Wrangler and thinking about it for over 6 months) Norman Roussel brought me out and showed me what was on the lot, but also took the time to feel me out and find what I was looking for financially and the Jeep itself. Long story short, he brought me out to a blue Jeep that can only be described as "badass". It was the one, but I was very reluctant to buy and told Norman that it would not happen today. He said that was fine, but there is no harm in seeing what I have available. After Norman came to me with what they could do as far as financing and making the vehicle affordable without putting me in a bad place financially, I felt more comfortable and agreed to proceed. Norman really looked out for my interests and used his expertise to help me make my decision. And what a great decision!!! IT's been a week and no buyers remorse here! Also, I wanted to point out that Bill in finance was so friendly and easy to work with. He showed me all of the options that were available for me to protect me and my vehicle, and while I only accepted what I wanted (the gap and 100,000 powertrain) there were no smoke and mirrors that you hear about when buying a car. The dealership has a great professional and comfortable atmosphere that the leadership should be proud of. I have been in sales and working around dealerships for over 20+ years in Jacksonville and Charleston SC and this dealership is heads above the rest. (I managed an Enterprise on a dealership location for 5 years, so I know!) More

Great experience Ask for Austin... We’re thrilled with our new Compass Trailhawk! Austin Sweatt was a great salesman...respectful, courteous, and not pushy. As alway Ask for Austin... We’re thrilled with our new Compass Trailhawk! Austin Sweatt was a great salesman...respectful, courteous, and not pushy. As always, the finance team was fantastic. We are regulars here & always appreciate the way we are treated & the deals we walk away with!!! 🙌🏻🙌🏻🙏🏻 More

Never get your car serviced here! I took my 2013 Dodge Journey for a simple oil change. I got called and told that the oil filter housing was broken and needed replaced. It was going t I took my 2013 Dodge Journey for a simple oil change. I got called and told that the oil filter housing was broken and needed replaced. It was going to be $740 out the door they said. I never had any issues with leaking oil or been told the housing was broken during past oil changes. I had another mechanic look at it and he said it was a recent break. I suspected that something broke when they were changing oil. I took it back in and confronted them. Got pulled into an office with the service department director who said they were not liable because I couldn't prove they broke it. He said the best they could do was offer free labor if I paid for the parts. Then they tried to overcharge me for the parts! So I did my own investigating and found what was broken, It was a the oil filter bypass valve, a little piece of plastic and a spring that clips on in the oil filter housing. I got a replacement for $28 at Advanced Auto Parts. This dealership is ripping people off daily. They wanted me to pay $740 dollars!!! I fixed my own car for $28 dollars after this dealership would not stand behind their work and clearly broke something on my car. I will never go back and neither should you. They are thieves! More

Great test drive, Awesome sales person I test drove the Chrysler Pacifica and it was a great car. Comfy ride, spacious, and was a fun experience. If you are in the market for a new car go t I test drove the Chrysler Pacifica and it was a great car. Comfy ride, spacious, and was a fun experience. If you are in the market for a new car go to this dealership and ask for Ron. Ron was very nice, and as a woman I felt comfortable. He took a lot of time to describe and explain the car. He answered all my questions. More

USED vehicles at New prices Tried to sell me a used vehicle for more than it would cost new. The sales manager lied repeatedly, High pressure to buy new. Ripoff Tried to sell me a used vehicle for more than it would cost new. The sales manager lied repeatedly, High pressure to buy new. Ripoff More

STAY AWAY FROM THE SERVICE DEPT!!! Brought in my 2016 Jeep Cherokee Limited to get the climate control looked at. Was told that the blower motor and module needed to be replaced. Fine, Brought in my 2016 Jeep Cherokee Limited to get the climate control looked at. Was told that the blower motor and module needed to be replaced. Fine, told them that I have Allstate extended warranty service. So then the service adviser came back and said that my total was going to be $100 over the deductible. Had no concern or could not explain to me why it was $100 more. I even told him that I brought my vehicle into service 2 other times and didn't have an issue. All they want is your $$$. Well, they got the diag fee out of me but never again....... More

Service Department is the absolute worst. Be warned. I had an appointment for noon today and it apparently did not exist. After they accepted it as a computer issue last week, the got me all set up and I had an appointment for noon today and it apparently did not exist. After they accepted it as a computer issue last week, the got me all set up and told me that they would call me when it was done as they would not get to it till 4 or 5pm. I had an appointment for noon for a recall-reprogram my cruise control, and asked for them to read why my check engine light was on and then get (at my cost) an oil change. Mind you I have the lifetime warranty with all the extra stuff. They never can get you in so when I got today's appointment, I should have known better and expected exactly what I got, I was not offered a loaner, rental, they were happy to try and see if they could sell me tires or an alignment. Why is good customer service such a hard thing to get. I spent a lot of money on my truck. I feel it was a waste. This dealership has lost my business for life, and I will share the experience with every person we know with a Jeep or a RAM More

Really had a great time Sales associate was friendly and helpful, sales manager was Great to work with. Finance manger was clear and easy to understand. Will be back soon. Sales associate was friendly and helpful, sales manager was Great to work with. Finance manger was clear and easy to understand. Will be back soon. More