Jacksonville Chrysler Jeep Dodge

Great test drive, Awesome sales person I test drove the Chrysler Pacifica and it was a great car. Comfy ride, spacious, and was a fun experience. If you are in the market for a new car go t I test drove the Chrysler Pacifica and it was a great car. Comfy ride, spacious, and was a fun experience. If you are in the market for a new car go to this dealership and ask for Ron. Ron was very nice, and as a woman I felt comfortable. He took a lot of time to describe and explain the car. He answered all my questions. More

USED vehicles at New prices Tried to sell me a used vehicle for more than it would cost new. The sales manager lied repeatedly, High pressure to buy new. Ripoff Tried to sell me a used vehicle for more than it would cost new. The sales manager lied repeatedly, High pressure to buy new. Ripoff More

STAY AWAY FROM THE SERVICE DEPT!!! Brought in my 2016 Jeep Cherokee Limited to get the climate control looked at. Was told that the blower motor and module needed to be replaced. Fine, Brought in my 2016 Jeep Cherokee Limited to get the climate control looked at. Was told that the blower motor and module needed to be replaced. Fine, told them that I have Allstate extended warranty service. So then the service adviser came back and said that my total was going to be $100 over the deductible. Had no concern or could not explain to me why it was $100 more. I even told him that I brought my vehicle into service 2 other times and didn't have an issue. All they want is your $$$. Well, they got the diag fee out of me but never again....... More

Service Department is the absolute worst. Be warned. I had an appointment for noon today and it apparently did not exist. After they accepted it as a computer issue last week, the got me all set up and I had an appointment for noon today and it apparently did not exist. After they accepted it as a computer issue last week, the got me all set up and told me that they would call me when it was done as they would not get to it till 4 or 5pm. I had an appointment for noon for a recall-reprogram my cruise control, and asked for them to read why my check engine light was on and then get (at my cost) an oil change. Mind you I have the lifetime warranty with all the extra stuff. They never can get you in so when I got today's appointment, I should have known better and expected exactly what I got, I was not offered a loaner, rental, they were happy to try and see if they could sell me tires or an alignment. Why is good customer service such a hard thing to get. I spent a lot of money on my truck. I feel it was a waste. This dealership has lost my business for life, and I will share the experience with every person we know with a Jeep or a RAM More

Really had a great time Sales associate was friendly and helpful, sales manager was Great to work with. Finance manger was clear and easy to understand. Will be back soon. Sales associate was friendly and helpful, sales manager was Great to work with. Finance manger was clear and easy to understand. Will be back soon. More

2017 Challenger, Scatpack wheel alignment. Four Wheel Alignment. They They got to it in good time, they didn't find anything extremely out on the car, but they were able to get it in spec a l Four Wheel Alignment. They They got to it in good time, they didn't find anything extremely out on the car, but they were able to get it in spec a little better than when they started. I was going out of town on vacation the next week and wanted to keep tire ware to a minimum. These guys were very helpful! More

THE WORST brought my vehicle to Atlantic Blvd location for warranty repair of the 2017 Dodge Journey. Prior the issues were mentioned to Nurseryfields location brought my vehicle to Atlantic Blvd location for warranty repair of the 2017 Dodge Journey. Prior the issues were mentioned to Nurseryfields location and due to communication break down were never addressed. Issues include: Fuel concern - MTE spikes from major highs to zeroing out while driving. The MPG is extremely lower than when the vehicle was first purchased although conditions of driving have not changed. Transmission concern - Shifts hard and feels like the bottom is literally about to fall out of the bottom of the vehicle, slow acceleration, RPMs going over the norm when trying to accelerate at a normal pace. Key Fob concern - Car locks fob in vehicle Issues were described to multiple Dodge customer service, Dodge case manager, Dodge case manager's supervisor, the Dodge dealer purchased from (Nursery Fields Dr location) -- service advisers, technicians, and multiple managers, , Dodge dealer where car was receiving most recent service (Atlantic Blvd location) including advisers and service directors, and The Terry Taylor Group who is in connection with these dealerships. Communication is a breakdown and the vehicle is not fixed still. Being only 10 months old it has not even been safe to drive for a month. I was left with no loaner or rental car so I had to figure out different sources to transport my small children and myself around while the car was at the dealership for repair. The vehicle is still experiencing issues and the dealership/ corporation can not and will not resolve this problem satisfactorily. In addition when I have went to pick up my vehicle multiple times from the Atlantic location other drivers are having issues with their transmissions and/or similar concerns I am experiencing. Doesn't seem like they care much for their customers corporate all the way down to dealership level. Summary, they do not make customer service top priority and when I went to pick up my vehicles other people were getting the same run around answers. Not sure if they don't know their company policies or just don't know what they are doing. Either way do not purchase from these dealers. More

Worst dealership ever!!!! Never ever bring your car in to be serviced at this dealership!!!. They give you an appointment, you bring your car in and let it sit there until the Never ever bring your car in to be serviced at this dealership!!!. They give you an appointment, you bring your car in and let it sit there until they have time to look at it days later. Why have an appointment - no clue?! I guess it’s ok to be without it a car and let it sit there until they have time. You have to go through 3 people who are clueless to even see if they have even looked at it. The charge you to even look at a problem to diagnose it. I love my jeep but never going back unless it’s for free grease and oil. Bring your jeep anywhere else!!! More

Stay Away We had a good sales rep but other departments doing the paperwork CHEAT you once you are ready to make a purchase by changing the numbers later during We had a good sales rep but other departments doing the paperwork CHEAT you once you are ready to make a purchase by changing the numbers later during the purchase. When you question them back , they blame you for not paying attention while purchasing . Very arrogant people . STAY AWAY More

Great experience no pressure my sales rep Will That you Thank you so much Will for waking me up! lol and Byran I really I really appreciate everything you done.. Definitely gave me want I desired... I love Thank you so much Will for waking me up! lol and Byran I really I really appreciate everything you done.. Definitely gave me want I desired... I love my car "You Made It Happen! Sincerely More