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Jacksonville Chrysler Jeep Dodge
Jacksonville, FL
258 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 258 reviews
July 27, 2022
Is it possible to give a ZERO star rating? This is the worst dealership ever in terms of sales and especially service. My latest experience was the nail in the coffin. I ended up taking my Jee This is the worst dealership ever in terms of sales and especially service. My latest experience was the nail in the coffin. I ended up taking my Jeep to another dealership to find I had almost 2 pages of stored codes following the visit to JCJD where I was told there was nothing wrong with my vehicle. Needless to say, I will never return there and would encourage everyone else to avoid them at all cost. There is no concern or respect for their customers. More
by Dissatisfied
Employees Worked With
XXX
July 20, 2022
Ridiculous service charges! We saw a part they got in for $1035, and they charged us $2300. We spent $4000 in the last few months that the car has been in their possession. T We saw a part they got in for $1035, and they charged us $2300. We spent $4000 in the last few months that the car has been in their possession. The car only cost $12K. Even more their communication is awful, rarely got a phone call back, so we had to constantly try and find out about the status of our car. JP the service manager is argumentative and parts manager who sets the prices is a thief! More
by apology-logbook0i
Employees Worked With
Moe - JP
June 21, 2022
Do not go there for service. They overcharge you for repairs. We have a 2011 Jeep Grand Cherokee Overland with only 25,726 miles..kept in garage in great condition (so we thoug They overcharge you for repairs. We have a 2011 Jeep Grand Cherokee Overland with only 25,726 miles..kept in garage in great condition (so we thought) Went in for an oil change on Friday, June 10th and inquired about the engine light being on. The car ran great but it was a concern.l Took the car back on Monday, June 13teenth and had 2 recalls done and requested to see why the engine light was on. The engine light was not blinking so it was not an emergency....but you like to be safe. We were advised the cost to fix this would be $2,569.65..WOW....UNBELIEVABLE!!!! The parts provided were Coolant....(2)...$49.90...Housing....$149.45..Labor $300.00...3 gaskets for $98.67....$197.96 to check on time, mileage and condition..Timing cover leaking oil. Replaced timing cover gasket, both valve cover gaskets and upper intake seals.... $1,614.71....did get a Military discount which was much appreciated. Also upon arriving home saw that the decorative woodgrain was pulled away so had to go back to the dealer to have it glued back on. Was told it was because of the hot weather....which this car has always been in the garage and no problems..but it was there for 5 days, I am sure in the sun. They glued it back on and the service manager said there was a problem with this on vehicles before and opened the back door and pushed on it and said...see this one is loose also. Well how correct as the next day I opened the back door and it came flying off. Then on the passengers side of the seat there was oil...I'm assuming when they glued the front one on and sat in the seat thats how the oil got there. We are really disappointed in this dealership..and I can truly say that the only person that provided us with a wealth of knowledge and is of value to that dealership in Jonathan Birstok. The Service Department....all I can say is stay away! More
by Iris Lutes
Employees Worked With
Jacob Perez,Jonathan Birstok,Donna Windsor,
May 22, 2022
Don’t trust in this guys , Jay the sales person and Wayne Fung sales manager . They are liars and as soon as they sell the car to you they disappear and they are unreliable people. I bought a very expensiv Fung sales manager . They are liars and as soon as they sell the car to you they disappear and they are unreliable people. I bought a very expensive car from them they didn’t give me the documents and the second car keys. More
by rn77jdo
Employees Worked With
Wayne Fung
April 11, 2022
Worst mistake of my life was to trust these people with my Ram truck. Took them 9 month to complete repairs and by truck is back there again because they screwed up on the repairs. Will never do busine my Ram truck. Took them 9 month to complete repairs and by truck is back there again because they screwed up on the repairs. Will never do business with this dealership again. More
by olegmobile
Employees Worked With
Alex Canzano
March 29, 2022
Be very careful- the price on the website is one thing but then they change the price and hide it till you get there are call in. Find another car dealer! but then they change the price and hide it till you get there are call in. Find another car dealer! More
by Bixbymj
Employees Worked With
Don’t want to say
February 28, 2022
The service was tremendous and Lorenc is an expert in his field as the vehicle was exactly as expected and we did this over the phone so it would be ready as soon as i arrived field as the vehicle was exactly as expected and we did this over the phone so it would be ready as soon as i arrived More
by Paulecraddock
Employees Worked With
Lorenc
January 04, 2022
Took my moms 2013 VW Tiguan in to this location across town. As we received a coupon in the mail for full synthetic oil change. I called ahead and they said that they had the filter. So we headed over the town. As we received a coupon in the mail for full synthetic oil change. I called ahead and they said that they had the filter. So we headed over there. Around 2:45 the service adviser I talked to told me it would be about an hour and a half. I said just call me when it’s done. Around 4:30 still no call. And as they close at six we headed over. Arriving right before 5:00. They had not even got it in the bay yet. I was told they were still waiting on the oil filter. I’m like what? We sat there until they got the car in around 5:40. We were the last one they serviced today. I kept telling the service advisor to make sure they don’t rush anything. Do a good job. I even walked around to the other side and watched them rotate the tires to make sure everything was good. I was told they found no problems. I paid we went home. I noticed the car was leaking oil like a xxxx fountain. Pictures tell 1000 words. Obviously they rushed and didn’t tighten something down. We’re talking four technicians underneath my mothers vehicle. I have never been so angry in my life. This vehicle had no oil leaks. Prior to today. So now I have to go bye oil to put in the car. Just to take it back and have them do it right. Oil all over the bottom of the car. Big mess in my driveway. First time and it will be my last. Avoid this place at all cost. I hope that they fix the problem. And I hope that there was no damage to my mothers vehicle. They have no idea what an inconvenience this has been. And the mental strain it has put me under. Just unbelievable. 🤬 More
by bizwithryan
Employees Worked With
Regan
December 11, 2021
Online Sales Manager stated the two Jeeps I wanted to look at were on the lot. I drive from St. Augustine two hours after speaking to Megan, and I'm told the two jeeps were just move to another lot in Ja look at were on the lot. I drive from St. Augustine two hours after speaking to Megan, and I'm told the two jeeps were just move to another lot in Jacksonville. I demanded to speak to Megan in person and was told she's busy, then she's on lunch and finally told she broke her leg and can't. One out drop her office. Manager Trent lied as much as Megan. STAY AWAY FRIM JACKSINVILLE JEEP, DODGE DEALERSHIP!!! More
by SlickWilly246
Employees Worked With
Megan and Trent
November 09, 2021
This dealership is the worst dealership I encountered. I bought 2 vehicles from them. The sales person Malachi shows no interest on helping you out. If you call him he won't answer and even telling a lie du bought 2 vehicles from them. The sales person Malachi shows no interest on helping you out. If you call him he won't answer and even telling a lie during follow ups. Please find another dealership. More
by joelvergara
Employees Worked With
Malachi Evans
