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Jacksonville Chrysler Jeep Dodge

Jacksonville, FL

2.0
227 Reviews

11101 Nursery Field Dr.

Jacksonville, FL

32256

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Showing 227 reviews

December 16, 2020

Collision Center / Body Shop Review: Steve and the guys in the body shop did a great job with repairing damage to the paint of our brand new Challenger. They were committed to doing the job right and and t More

by Sean R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Dec 17, 2020 -

Jacksonville Chrysler Jeep Dodge responded

Dear Sean, We are so happy to hear that you had a good experience with us! We will share your 5-star review and feedback with our staff and Management Team. Thank you for your support! Feel free to share any additional comments to our Customer Support Mgr. Donna Windsor at dwindsor@jaxcjd.com. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Te

November 29, 2020

Absolutely scam artist. They were running a sell where they doubled your cars value... Quoted me 11k until they found out I knew about sale More

by Gotchaconsultingservices
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh
Nov 30, 2020 -

Jacksonville Chrysler Jeep Dodge responded

Dear Valued Customer, We are sad to hear that you did not have a positive experience. After further research on your comments, it would appear you have commented on the wrong dealership. The Sale you have mentioned was not advertised at this store. Please feel free to share additional information with Donna Windsor, Customer Support Manager at (904) 493-5592 or dwindsor@jaxcjd.com, so that we may connect you to the appropriate Dealership Customer Support Specialist that can assist you further in your quest for a vehicle. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

August 22, 2020

Poor Customer ServiceTerrible communication Service Poor Customer Service Terrible communication Service director is no help and also has poor communication skills when dealing with our situation. B More

by sk.meriwether
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Charlie, Oliver
Aug 24, 2020 -

Jacksonville Chrysler Jeep Dodge responded

Hello, Thank you for taking the time to give us feedback. Your recent visit with our dealership experience does not resonate with the type of customer service we value and we are sad to hear we did not meet your expectations. We will share your experience with our Service Management Team for further review. Should you have additional comments you would like to share, please do not hesitate to contact Donna Windsor, Customer Support Mgr. dwindsor@jaxcjd.com so that we can improve on the quality of customer experience. Best Regards, Jacksonville Chrysler Jeep Dodge Ram Baymeadows Leadership Team

May 17, 2020

Great start - train wreck at the end! They almost fooled us! JUMP DOWN TO THE ********* IF YOU WANT TO GET TO THE MOST IMPORTANT PART For 12 optimistic hours we thought our experience here was going to be a pos More

by ReadyToBuy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Tim, Manager Chris
May 18, 2020 -

Jacksonville Chrysler Jeep Dodge responded

Dear Michele Morelli Varnadore, Thank you for taking the time to give us detailed feedback. Your experience is very important to us and your recent visit does not resonate with the type of customer service we value. Please feel free to reach out to Donna Windsor, Customer Support Mgr. at dwindsor@jaxcjd.com or direct line (904) 493-5592 if there is opportunity to improve or assist in your quest for a vehicle. Best Regards, JaxCJDR Leadership Team

May 15, 2020

Outstanding Service Advisor Juan Perez & Service Techs! I had my 2018 Chrysler Pacifica S towed into the dealer early this week with an electrical issue. Juan Perez my Service Advisor took ownership of my More

by Bill K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Perez
May 18, 2020 -

Jacksonville Chrysler Jeep Dodge responded

Dear Bill K, Thank you for taking the time to give us feedback. We are happy to hear your Service Advisor, Juan Perez & Service Techs met your expectations and needs. We appreciate your support and we will share your experience with our Management Team and staff as a shining example of how customers should always be taken care of. Best Regards, Donna Windsor, Customer Support Mgr. dwindsor@jaxcjd.com

April 22, 2020

My three-year-old jeep had a transmission problem just before it left warranty I took it in and they had to replace most of the transmission because it had cracked gears they told me and something was lea More

by mjgagel
Recommend Dealer
No
Employees Worked With
Anthony in service is a jerk
March 25, 2020

I have been to this location twice. First time they gave me the run around with prices, the sales man was not very savy and the "manager" was an xxxxxxx and was not in his intentions to make a sale. Today I More

by Awnihakooz
Recommend Dealer
No
Employees Worked With
DAS Reputation
Mar 26, 2020 -

Jacksonville Chrysler Jeep Dodge responded

Dear Awani Hakooz, Thank you for taking the time to write a detailed review in regard to your visit with our dealership. We are sad to hear your visit was not a positive one. We strive every day to improve expectations and needs of all customers. I would like the opportunity to speak with you personally to gain more visibility with who you worked with so that we may address our staff. Please feel free to reach out to me at your earliest convenience. Best Regards, Donna Windsor Customer Support Mgr. dwindsor@jaxcjd.com Direct (904) 493-5592 (Baymeadows location)

March 08, 2020

Everyone here is truly a blessing! From the finance department to the sales team, they put my family first over the sale. Martin was especially wonderful! More

by JessStephens
Recommend Dealer
Yes
Employees Worked With
Matin Hakimzoda, German Velez, Vlad Adunts
Mar 11, 2020 -

Jacksonville Chrysler Jeep Dodge responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Regards, Donna Windsor, dwindsor@jaxcjd.com

February 21, 2020

Had to give them 1 star only because I couldn’t give them zero stars. This used to be a very good dealership. Now I wouldn’t buy or have service done on bike through this dealership . Service department i More

by pudden8
Recommend Dealer
No
Employees Worked With
DAS Reputation
Feb 24, 2020 -

Jacksonville Chrysler Jeep Dodge responded

I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Regards, Donna Windsor, dwindsor@jaxcjd.com

February 05, 2020

UNETHICAL DEALERSHIP...DO NOT BUY FROM THEM!!!!!! Bought a brand new 2020 Ram Rebel(60,000$)and within a day the U connect was not working When I brought it back to be fixed they ( service technici More

by fedup44
Customer Service
Recommend Dealer
No
Employees Worked With
Casey, Juan , service manager and host of assistant sales managers
Feb 06, 2020 -

Jacksonville Chrysler Jeep Dodge responded

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly. Regards, Donna Windsor, dwindsor@jaxcjd.com

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