Jacksonville Chrysler Jeep Dodge

No service Department is the worst I ever had to deal with. You can't even speak to an actual person and voice messages( I left six ) are never returned. I even asked to speak to the service manager of c with. You can't even speak to an actual person and voice messages( I left six ) are never returned. I even asked to speak to the service manager of course it went to his voice mail. I call back and asked to speak to him directly and was told that he was out on the yard, but if I left my name and number with the front desk, she would make sure he call me back. Didn't happen. it took 2 day for them to find out my starter was bad and another 3 days to fix it. After I got my car back I call around to some other repair shops to get estimates on R&R for starters. Almost all were half what I was charged. More

Went in to look at Jeep Wranglers. I’m a first time buyer, so I was definitely a little naïve. My absolute cap was $12,000 and I told John (sales rep) this up front. I'd just walked away from another buyer, so I was definitely a little naïve. My absolute cap was $12,000 and I told John (sales rep) this up front. I'd just walked away from another dealership who had me at $12,500 for a different Jeep. He showed me a $26,000 vehicle and I laughed but he said, "Don't worry about the price. We're the largest dealer in the state so we can get you great prices." (I'll round numbers here) Negotiation started at $25,000 and they would give me $9000 for my current vehicle, bringing the Jeep down to $16,000. Still out of my league. He came back with $13,000 "if I could put down $6,000." I told him now we were talking. I talked them down another $1,000 to make it an even $12,000. They ran me through the myriad of papers to sign including the line item sheet, rushing the whole time because it was getting close to closing time. He pointed out the original price ($25,000), the amount for my trade in ($9,000), the final price ($13,000 after fees), and my $6,000. Everything looked in order. I signed the papers and rushed home to show the wife her new Jeep. That's when we realized the mistake - the $6,000 wasn't take off of the final $13,000. They took it off of the $16,000 to get me to $13,000. I went back the next morning to clear things up and I was treated like absolute dirt. I talked to John (sales rep) first and he totally backpedaled what he told me the previous day. He refused to let me talk to his manager so I literally had to stand up in the middle of the room and yell for a manager. A guy named Mike came over claiming to be the GM, listened to what happened, and then proceeded to insult both my intelligence (called me an idiot multiple times), said he thought I was lying and questioned my manhood (said I probably took it home and the wife threw a fit and told me to bring it back). Come to find out, he was NOT the GM. He brought over another guy who he said was the GM. I asked who in their right mind would pay $6000 to take the price from $16,000 to $13,000. They had no answer (dealership devil math). He, too, ended up not being the GM. I even asked them to buy the vehicle back from me if it was such a good deal - just reverse roles. They again backpedaled. Their solution to this $6,000 problem - they offered me a free tank of gas! You'd think a big company like this would have a GM around to hear what transpired and to try to make things right. I wasn't even allowed to talk to a GM. This was my very first car purchase. I went in with our savings and I left feeling cheated and belittled. What happened to the days when people did the right thing? Buyers beware. More

Terrible sales tactics! When we pointed out to the salesman that the price of the vehicle was overpriced he insulted us by shouting loudly in earshot of other customers that we should be looking at ch salesman that the price of the vehicle was overpriced he insulted us by shouting loudly in earshot of other customers that we should be looking at cheaper cars. The problem is that these salesmen are all scam artists! The worst part was when we tried to leave the salesman would not let us; he kept asking for a couple more minutes and then couldn't find our keys. After threatening to call the cops we finally got our keys back and left. It was the worst experience we ever had at a car dealership! We went to another dealership the next day and purchased the same car for a lot less and had a much better experience too. I would strongly urge anyone considering the purchase of a car to steer clear of this business. More

Five weeks after we purchased a vehicle, we still have no tag. They have not even FILED to get the tag transferred yet. For a week I have had a vehicle in my drive with an expired temp tag. I just made a p tag. They have not even FILED to get the tag transferred yet. For a week I have had a vehicle in my drive with an expired temp tag. I just made a payment on a vehicle I cannot drive. Why? Because the idiots dropped the ball. They were not even working on it until I called to ask where the tag was. We live in SC so we cannot stop in to check on things. Will be filing a complaint with Florida. More

I purchased two cars from this dealership in I purchased two cars from this dealership in 12/2010....they used two different lenders and told us not to let one know about the other??? I w I purchased two cars from this dealership in 12/2010....they used two different lenders and told us not to let one know about the other??? I went back to trade in a Magnum we had a pending private sale on...I had changed employers 1/4/2011 and advised EVERYONE INVOLVED FROM SALESPERSON TO FINANCE GUY - KEVIN ...They pulled my application from 12/2010 and coerced me to sign it saying it was no big deal since I had a recent pay stub. We signed and drove. When they could not verify my employment with the employer I TOLD them I resigned from 1/4/2011 they called & flipped on us. Said I never told them I have a new job. (Have recorded statement from sales rep & GM stating otherwise) BOTTOM LINE: Consumer BEWARE! They are desperate to make sales. I should have known when one car I wanted to test drive...didn't have keys available because the angry buyer had refused to give them back. CAUTION!!! BEWARE! Sharks would not swim with these guys....snakes wouldn't stoop to their level... We absolutely love Dodge vehicles...but would not recommend this dealer if you are paying cash or financing....they have NO Integrity! More

Called after my Sprinter broke down on the road. Service agent named Mike came off somewhat rude and greedy, which I can handle. When asked if the truck still had a warranty he supposedly looked it up by th agent named Mike came off somewhat rude and greedy, which I can handle. When asked if the truck still had a warranty he supposedly looked it up by the VIN and told me flat out that I had no warranty. High volume fuel pump and glow plug module = $2800 in repairs. I guess that scared me enough to check once again (knowing how people lie) Bottom line: If you have to have service, call and ask for Christy. Mike is a total liar, the service manager backed him up. Typical. Repairs were covered by warranty. Can't imagine why Dodge dealerships are closing all over and asking for govt bailouts. More

I only contacted this dealership because of a used vehicle they had in stock The car was a 2011 Kia Sorento with only 2,300 miles and a sweat price. Everything looked beautiful, I was recived by Tom vehicle they had in stock The car was a 2011 Kia Sorento with only 2,300 miles and a sweat price. Everything looked beautiful, I was recived by Tommy Ullman their internet sales manager. Drove the vehicle and fell in love with it. Not every day you find a almost new vehicle with low miles and at a price we really wanted. I told Tommy that we would think about it overnight and get back with him the next day. The next day I called him and he told me that all I had to do was to fill out the application which I did and to wait for an answer. I waited for more than a few hours and got no response. I called him and got no answer. Finally got a call back from another gentleman stating that they could not make the numbers work on the used vehicle but they would get me into a Dodge crossover at 4.9%. I tried to explain to him that the only reason I was going to a Dodge dealership was because of the used Kia Sorento, I do not buy from Chrysler or Dodge. I really tried to be very politically correct about it but that brand is a piece of junk. He said that they would continue to work the numbers on the Kia, they stated that the financing % was going to be very high compared to a new one. After giving me the runaround for another few hours of no luck in trying to contact Tommy Ullman I decided to let my pitbull lose (wife), she had worked at dealerships before and spoke their language. Come to find out that they told her that I would never get into the Kia and only the Dodge. She was very polite and told them how much of a piece of S&*? they were for not being straight with me. We drove down to Orlando the next day and purchased a brand new 2010 Mazda Tribute, we are extremely happy with the purchased and the service we were given. I advise everyone to stay away from this dealership and Tommy (DIRT) Ullman. The worst sale person I have seen in my life. More

I had gone into the dealership to purchase a used SUV, I was pre-qualified and had my paperwork ready. I am no dummy....so I came armed with information from KBB, Edmunds, etc. And knew what a "fair" price was pre-qualified and had my paperwork ready. I am no dummy....so I came armed with information from KBB, Edmunds, etc. And knew what a "fair" price would be. Well....we got to the "fair price", and even went as far to pull credit and I was ready to sign a contract (they offered to get me a lower rate, which they did - 2%lower). Here was the catch; when I read the line items, they were $1,000 off from what we agreed to in the showroom. The Sales Manager, and one other slickster - kept pushing me on looking at how much lower my payment would be, or showing me how much they had already come down from the Retail price. I held my ground and let them know; that in principle - I would not be buying from them, If you agree to a price - you need to stick to it, why did I waste two hours if you couldnt do it....but they said they could.... The way they just tried to include it on the line item, asking me to sign was unacceptable, and their response was even worse. Not one manager appologized for this, if they would have said "mis-understanding, or mis-communication, we appologize, etc) Maybe we could have worked something out....all I got instead was, look at your new lower payment :), and look how much we have come down. After reading the reviews here, Good luck selling cars with your high pressured corral. BTW....Chrysler products are the worst, so I am thinking that mixed with your customer service means that maybe a good dealership will be moving into the neighborhood. More

Consierge styled service department. Service writer, Thomas, listened to my concerns, kept me updated on my many (and major) repairs and he promptly returned my phone calls. He was genuinely polite and Thomas, listened to my concerns, kept me updated on my many (and major) repairs and he promptly returned my phone calls. He was genuinely polite and did not try and sell me repairs or services that were not needed, which is the experience I continously have at my Jeep dealership at hom. I was working temporarily in the Jacksonville area and was treated like I had been a loyal customer for many years. When I picked up the car, Thomas reviewed with me every line item on the repair order and encouraged me to call him if I had any questions. This service department is a model for others to emulate! More

My family and I have baught a couple vehicals from this dealership as well as several of neighbors. The most recent was a 2011, Jeep not only was it a sold at a very fair price.! They gave me more than I e dealership as well as several of neighbors. The most recent was a 2011, Jeep not only was it a sold at a very fair price.! They gave me more than I expected for our trade. I have delt with several of the mangers, they explain more then any other dealership I have ever been. I have had three differant salesmen many of the young sales guys all nice guys did need help but knew about each trucks i baught everyone around was have fun buying their cars, treat people the way you want to be treated it gose a long way I guess. One my freinds told me about this could not beleive it but heres my comments. I did and will continue to do business there.They gave my wife manicure on monday. shes bring my truck there next week. cant beat that I get her new cheerokee for the day. Rob in service has took care all my cars all good guys." More