Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jacksonville Chrysler Jeep Dodge
Jacksonville, FL
249 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 249 reviews
March 08, 2023
Horrible service, and told it was my responsibility. I brought my 2016 Ram to Jacksonville Chrysler Jeep Dodge Ram for a vibration issue. They ultimately ended up cross threading 3 different lug nut I brought my 2016 Ram to Jacksonville Chrysler Jeep Dodge Ram for a vibration issue. They ultimately ended up cross threading 3 different lug nuts on 3 different wheel spacers and told me it was because their technicians are not familiar with lift kits or wheel spacers and gave the truck back to me like that. Needless to say they never identified the vibration issue. More
by ejboisse
Employees Worked With
JP in service
February 12, 2023
xxx people, explained we needed a van to transport our dying mother from Florida to Michigan. They had a van for us and we told them we wanted it. We were told by salesman to come back tomorrow and we’ll dying mother from Florida to Michigan. They had a van for us and we told them we wanted it. We were told by salesman to come back tomorrow and we’ll have everything ready for you. Came back next day and van was sold. No human element exists with this dealer. More
by Bsals
Employees Worked With
Ben Dubeau
January 20, 2023
I felt prayed upon and taken advantage of. Lesson learned, go with-someone. For a 150$ part they charged me 800$ worth of labor fees and then pressure me into paying the price. If I didn’t the Lesson learned, go with-someone. For a 150$ part they charged me 800$ worth of labor fees and then pressure me into paying the price. If I didn’t then my car would overheat etc. Prior to the quote, I had to wait over an hour for a shuttle when I could clearly see he shuttle in the parking lot and then another 6 hour of waiting for a call sling for an update. I hold never come back here again. More
by Akemi
Employees Worked With
Regan
January 07, 2023
One star because the sales guy was a five star guy, the manager however was a shady jerk. “Manager” and I use the term loosely, was sexist and refused to give me a car price because he deemed I “wasn’t th manager however was a shady jerk. “Manager” and I use the term loosely, was sexist and refused to give me a car price because he deemed I “wasn’t the decision maker so why did it matter.” Manager tried to strong arm a sale by using terms like “you snooze you lose” and the whole uncomfortable process ended in raised voices and him walking off. Terrible customer service! My sales guy, who was polite and knowledgeable and the only highlight. I hope this dealership either cleans house or my sales guy finds a manager that won’t cost him future sales. More
by Frc3k9n1
Employees Worked With
Keanu (a great guy), manager (a jerk)
November 29, 2022
This dealership is terrible in every way. First, we owned a 2019 Dodge Ram Limited. It had electrical problems. The large screen would cut on and off while driving. We brought the truck in First, we owned a 2019 Dodge Ram Limited. It had electrical problems. The large screen would cut on and off while driving. We brought the truck in numerous times and they kept giving us the truck back and said they couldn’t duplicate the problem. It turned out to be the dusk to dawn sensor needed to be adjusted but it took them years to figure it out and correct the problem. Then, the leather wrapped dashboard was coming unglued and curling. They told us it was our responsibility to replace the dashboard. After turning the truck in at the end of our lease, we tried to buy another truck. Because of Covid we had a few issues with our credit but overall it wasn’t that bad. They were all friendly and smiling and excited to work with us until they pulled our credit report. They scattered like roaches and would not even talk to us anymore. It was embarrassing and hurtful. We went down the road to the GMC dealership and bought a beautiful new truck where the people were willing and able to work with us and our credit dings. We will never go back to Dodge again. More
by LRW
Employees Worked With
Ben
September 22, 2022
I bought my 1st car yesterday, I was really nervous and expected to spend my whole day sitting in the dealership. Chris* was AMAZING. He showed me exactly what I was looking for within 15 mins of walking i expected to spend my whole day sitting in the dealership. Chris* was AMAZING. He showed me exactly what I was looking for within 15 mins of walking in with very vague preferences* Was very great experience with him every stage of the process! He passed me to KIP* for financing and I can only describe him as *the best at what he does*! Also made information clear to me and expedited the process! I will be back and recommend this dealership to everyone in need! More
by Tylerfoucault
Employees Worked With
Chris, Kip
September 09, 2022
This place has the most unprofessional sale staff I've come across in my 40+ new car transactions. My first call to the dealership, you could hear the sales people in the background talking slang and sayi come across in my 40+ new car transactions. My first call to the dealership, you could hear the sales people in the background talking slang and saying things a professional would never say in the workplace. My "Salesperson", and I use that term loosely, disappeared everytime she said she would "Touch basis". No follow up at all, I had to call in for updates. This dealership is the reason I buy my cars out of state. This place defines no class! More
by 1dumpedviper
Employees Worked With
Deborah
August 28, 2022
i drove 150 miles to buy a car i told them no waste my time before i go there but they don’t care they want u to go over and there lie about the prices i am no recommended to buy in this dealer guys fin time before i go there but they don’t care they want u to go over and there lie about the prices i am no recommended to buy in this dealer guys find another dealer how u can trust in this people i want answer from dodge manager i spend time lose money and they hurt my feelings they need to pay for they action to the people believe in dodge More
by eaglehawk7000
Employees Worked With
finance guy never told me his name but i remember his face
August 15, 2022
a minute agoNEW-Edit This review is solely for the SERVCIE DEPARTMENT. I never bought a car here, so I can't speak to that experience. However, I have dealt with the Service department numerous tim SERVCIE DEPARTMENT. I never bought a car here, so I can't speak to that experience. However, I have dealt with the Service department numerous times, and EVERY.SINGLE.TIME it has been a nightmare, and today was no different. Went in to get my 4 tires, which I bought from this place, replaced under the tread warranty. The first couple of people didn't know what I was really talking about, or who in their department would handle that. I was then send over to the Service Lead guy, I believe his name was Reagan, who initially tried to tell me that tread warranty does not cover the wear of the tread, but rather just when a tire blows out, the sidewall breaks, things like that. After I told him that this is completely incorrect, he then went and talked to a guy behind the Parts counter. This was the first guy I talked to when I walked in, who didn't really know who I should talk to about this. However, over the last few minutes since I first talked to him, he apparently had become an expert. He now tells me that the way this works, is, that I would have to pay the full price for the 4 tires up-front, and then the 4 used tires would be send to the manufacturer, they would examine the tires, and if they agree that the tread warranty should kick in, they would send me a check for the pro-rated amount, and that would take a few months. That is not how this works. I have had to deal with the tread warranty a couple of times with a different car. The dealer gets in touch with the manufacturer, explains the condition of the tires, verifies that the tires were rotated like they were supposed to, and then the manufacturer informs the dealer of what the prorated amount is for the tires, and that is what I pay to the dealership. I can't stress this enough to anyone who is thinking about taking their car into the Service department at this place. DO NOT DO IT. This place will rip you off whenever they can, make you wait for many hours, even when you have an appointment, and try to tell you that you need services on your car and things replaced that you do not need. This was the last time I went to this dealership. I had already started getting my services done at a different place. More
by bigkuehl
Employees Worked With
Reagan
