Jacksonville Chrysler Jeep Dodge

I will never use this dealership again. I've been a loyal customer for years, I'm in my 3rd Jeep, now I'm even reconsidering my love affair with Jeep. I bought my Jeep Grand Cherokee about 2 years ago. For m customer for years, I'm in my 3rd Jeep, now I'm even reconsidering my love affair with Jeep. I bought my Jeep Grand Cherokee about 2 years ago. For me, getting the right extended warranty was as important as getting the right car. I worked with the sales guy to get the sale low enough so that I'd be able to get the warranty I wanted and still be close on the payment I wanted. When I made it back to finance I was very clear about the warranty I wanted. 84 months or 100,000 miles, the platinum plan. I was surprised when that plan increased the payment by so much. The finance guy, made some changes then showed me a better offer. I understand now how he did that. Back then, once he came with his final offer, I started adding to the down-payment until we were closer to where I wanted to be, then we finished the deal. Fast forward to yesterday.... I took my jeep to a jax cjd across town to get a water pump replaced. I had no issue with the 199 fee to diagnose, once they found the problem and cleared it with the warranty company I'd only owe the deductible. Imagine my surprise when they called to tell me I didn't have a warranty. They, and the warranty company, thought a mistake had been made when the info was originally keyed and offered to call and get it cleared up for me. A short while later, I got a call back to let me know there was no mistake. Apparently, the warranty I purchased was for 84/100,000 from 0, not from purchase miles or date. I understand now how this happened. When called, Jax CJD tried to act like this was common practice for a used, certified vehicle. This is not the case, I understand now, this is the change the finance guy made on his end to get the price down. Had he disclosed this at the time, I never would have agreed to it. I could have, and would have, paid more in the down payment to ensure I got the warranty I wanted. This change, dropped the warranty I thought I had, to coverage for 26,000 miles, which I got to in less than 2 years. I literally purchased the large warranty package because of the mileage I typically drive. So now, I'm stuck. I haven't had my car for two years yet, and I no longer have a warranty. My service contract remained correct, so I will continue to take my Jeep to them to get the oil changed, I've more than paid for it. This is the only service they will provide me ever again. The water pump will cost nearly 900, which is 300 more than the local shop I'll service at from now on. I trusted these guys. I knew I was paying more than the internet asking price, I knew the sales guy was winging it on some of the info he "provided", but I was ok with it. I was a loyal costumer and thought they were doing their best to get me where I needed to be and out the door. I know better now. I will no longer be sending friends and family here, I will not purchase my next car from here. This dealership has lost me as a customer and won't get another dime out of me. It's sad really, I used to think so much of this place. More

I haven't worked with a more inept group of people ever at a dealership. I understand why they have a 2 star rating. We purchased a car and they couldn't get the paperwork completed for the transaction an at a dealership. I understand why they have a 2 star rating. We purchased a car and they couldn't get the paperwork completed for the transaction and delivery for over a week, they couldn't get the paperwork correct for the title after 4 attempts. When they actually delivered the vehicle, it was the wrong one. Like so many others, I won't buy here again, and wouldn't recommend them. More

Stay away, they just want your information. They might not have the car that they advertised. Only shop with them if you have no choice. not have the car that they advertised. Only shop with them if you have no choice. More

I want to begin by saying that the events at this dealership were in no way the fault of the salespersons, Kevin and Derrick. I put this totally on Tony. Kevin and Derrick were professional, courteou dealership were in no way the fault of the salespersons, Kevin and Derrick. I put this totally on Tony. Kevin and Derrick were professional, courteous, polite and would deal with either one again. We drove into the dealership with the hope of trading our Octane Red 2018 Charger R/T Scatpack for a new wide body Charger Scatpack. We test drove a 2021 Sapphire Blue Charger Scatpack. After driving it, we had to leave for a bit for another appointment and lunch. My wife called Kevin while we were at lunch to confirm the Charger we drove was still available and that we would be there shortly to discuss buying it. This is where Tony entered the picture and the keys to our Charger were borrowed to so the appraisal on our car. We saw the sticker price of the car, $58,995 as shown in the attached picture. Tony comes over, sits down and tells us the car is actually $69,504 and he will give us $35,000 for our trade. We asked why the car was $10k more than the sticker and he said that expenses are up so they have to mark the price up. My wife and I immediately got up to leave. Tony asked if anything could be done to do the deal today. I said that they could begin by not trying to scam customers by overcharging. He offered to drop the price to the sticker price but would then only give us $30k for our Charger. When I questioned that change, Tony responded by saying "that is how the game is played". Tony also told us we could have either 0% interest or the listed $1500 rebate, not both. We were then told that the car in which we had interest had just been sold, but their sister dealership had the exact same care less red brake calipers and Nav. Derrick took us to see the car and took us back to their dealership in it. During this ride, I emailed Dodge about this experience and sent them a FB message regarding it. I will tell you that, at that point, my wife and I were beyond upset at the treatment we received. But, wanting the car, we continued attempting to work out an equitable deal for the purchase. Back at the dealership, while waiting on Derrick, I called 2 other dealerships, one of which is their sister dealership, asking if they sell new cars for sticker or above and was told no. We asked that the keys to our Charger be returned to us 3 times before we actually got them back. I pointed out to Derrick that the disclosures on the 0% interest and the rebate do not show anything about the 2 programs being separate and not able to be used together. He said we would cover that at the time of purchase. We were asked what it would take to buy the Charger. We said it would take the price being the sticker minus $1500, 0% finance, and $35k for or trade. Derrick went away for a while, came back asking if we would buy at that price. This is when we left for good due to the run arounds. At 8:23pm last evening, Tony called asking me what could be done to salvage this deal. I told him nothing could be done due to the manner in which we had been treated. I explained to Tony the actions we were going to take due to the treatment. Tony said he was sorry I wanted to take these actions. I told him that my want was to buy a new car and the actions taken were due directly and singularly due to him. More

Get everything in writing. I was told that I would get an additional $2000 if I financed and paid the loan off after making the first three payments. I have a witness. Now the sales person is telling me tha additional $2000 if I financed and paid the loan off after making the first three payments. I have a witness. Now the sales person is telling me that I got the $2000 when I did the financing. How do they know I was going to pay it off within the first three months. They are lying. Don't ever do business with them. More

Husband was out of town and I was driving his Dodge Ram 1500, the tail light lamp came on, and I am a pretty handy lady so I decided to change it myself. Turns out I cant get into the tail light because th 1500, the tail light lamp came on, and I am a pretty handy lady so I decided to change it myself. Turns out I cant get into the tail light because the screw is stripped. Figure I'd take it to this dealership as they are right down the street for some help. Dealership wanted to charge me $203.32 to even look at a stripped screw. New to Jacksonville, and we definitely wont be doing business with this dealership. Its literally a stripped screw, I wouldn't mind paying but $200 bucks? Pure Evil. More

Picked up a new Dodge Ram truck, with pre approved financing from my own bank. On signing the documents was told they need to run my credit even though my financing was pre approved, they said because financing from my own bank. On signing the documents was told they need to run my credit even though my financing was pre approved, they said because of the Patriot Act which is incorrect. I wonder how many people get scammed into running their credit and dinging it without even realizing that’s illegal. Well this put a bad taste in my mouth for the rest of the deal most probably should have run. Did not let them run my credit so if you come up against this just refuse. More

Came to dealership for 3 things. Start/stop battery not working, dash lights flickering all the time and oil change. On my last visit I was told I had one free oil change and tire rotation from when I purc working, dash lights flickering all the time and oil change. On my last visit I was told I had one free oil change and tire rotation from when I purchased the vehicle. So 5 1/2 hours with an appointment they installed a new battery under warranty, performed my oil change and explained that the dash light problem was due to the battery. After waiting all this time I was presented with a $100 oil change invoice, my stop/start is working but my dash lights are still flickering. Going to a different dealer from now on. Stay away from this place!! More

The Service department has no idea of Customer Service. I had an Appointment which, to them means nothing. An Appointment is only a time when you can drop your vehicle off; it does not reserve you a time slo had an Appointment which, to them means nothing. An Appointment is only a time when you can drop your vehicle off; it does not reserve you a time slot for maintenance. The Appointment was set for a specific list of work that is not communicated to the Service Advisor so, you must start all over with the explanation of needs. My vehicle was there for 5.5 hours before I was called to again "authorize" the service. 30 minutes before they close, I called to inquire about picking up my vehicle and they stated it wouldn't be ready until the next day. At 9am the next day, I didn't agree to their exorbitant quote. At Noon, I left a VM asking when I could pick up my vehicle. At 3:30p on day 2, I showed up to pick up my vehicle and found it in line for the requested oil change. I waited another hour for the oil change to be completed. I communicated my dissatisfaction with my Service Advisor (Quenita), her Manager (Anthony) and his Manager (Charlie). Quenita was simply overwhelmed. Anthony doesn't care about anyone or anything. was extremely cordial and provided explanations for service failures including, telling me that I should understand Anthony is coping with problems at home. JaxCJD Service Department is an example of a business broken. Nice people that no longer care. It's hard to avoid such a major dealership but, prepare yourself for frustration and failed communication. More