Jacksonville Chrysler Jeep Dodge

Treated us poorly and insulted us. Happened to find my husbands dream car here, so we had to buy it. We didn't take the longest test drive, but he knew he had to have it, mainly because Happened to find my husbands dream car here, so we had to buy it. We didn't take the longest test drive, but he knew he had to have it, mainly because it's a 1 in 2500 car. Unfortunately a two days later he notices the tires are in bad shape and are loud on the road. We take it back to the dealership and the guy who sold us the car said he would work with us. We then talk to a sales manager and he immediately comes off defensive and suggests we must have ruined the tires, he even has the gall to say we must have been hitting pot holes and just wanted free tires. He defaced our image in front of the whole dealership by suggesting we didn't have the money and just wanted we free things, he even said something to the effect of "this must be how you live your life." I have never been so insulted in my life. We bought the car there and expected some sort of service seeing as they sold us defective tires. I would not recommend this place to anyone. More

Great buying experience I bought my first Dodge Dart in 1963. It was a horrible green. In 1964 I bought my dream Dart. 273 v8 with a 4 speed on the floor. Until today it was I bought my first Dodge Dart in 1963. It was a horrible green. In 1964 I bought my dream Dart. 273 v8 with a 4 speed on the floor. Until today it was my favorite car. I bought a 2014 Dart today and it took me down memory lane. I can't say enough about the outstanding staff at Jacksonville Chrysler Jeep Dodge. I typically dread buying a car but the Sales Staff did not pressure me and had all the information I needed to make my decision. Thanks Alan Vargason for a great buying experience!!! I will be back for my next one. More

Repeat customer for life I never thought I would ever write a review but my wife and I were so empressed with the outstanding level of service we received today that I felt i I never thought I would ever write a review but my wife and I were so empressed with the outstanding level of service we received today that I felt it necessary. The staff is very knowledgeable and courteous. My expectations were definitely exceeded. I will definitely be back for my next vehicle service and purchase. More

FANTASTIC! Great Buying Experience! I LOVE MY JEEP! Let me begin by saying I have never done an online review regarding any company or organization. But, I feel compelled to comment on my purchase in N Let me begin by saying I have never done an online review regarding any company or organization. But, I feel compelled to comment on my purchase in November 2014, of a 2015 Jeep Grand Cherokee from Jacksonville Chrysler Jeep Dodge Ram. I began by researching online the vehicle and dealerships in April 2014. The vehicle with the features and accessories that I wanted, was difficult to locate in the state of Florida. My husband and I had previously purchased a new Dodge Ram Truck in 2011 at a different dealership, so initially, we contacted them regarding the type of vehicle I was interested in. We also visited and test drove a vehicle at another Jeep dealer near us. Neither of those dealerships had the exact vehicle I wanted to purchase. I found the Jeep I wanted at Jacksonville Chrysler Jeep Dodge Ram. They are located over 200 miles from where we live, so we were hesitant to make the trip. I am so glad we did though! I cannot say enough about the wonderful, knowledgeable and professional staff they employ. We were assisted by Cody, Brandon and the Sales Manager, Tony. From the first phone call I made when I spoke with Cody, to being shown and test driving the vehicle with Brandon, and lastly negotiating the price with Tony, I couldn’t have been more pleased with how polite and how well they treated us. This dealership and their staff are to be commended and recognized for how they conduct business and their large selection of vehicles. It is without hesitation that I highly recommend them to anyone. And, I feel my 2015 Jeep Grand Cherokee Limited Trail Rated 4 X 4 is the most luxurious, well-built, top of the line, beautiful vehicle out there. It is amazing and I am thrilled with it! Thanks again to Cody, Brandon and Tony! More

Purchased used 2013 ford explorer Excellent experience. Brandon Muchmore was excellent! Extremely knowledgable about my vehicle. Not pushy at all!!! Meghan in finance was sweet and Excellent experience. Brandon Muchmore was excellent! Extremely knowledgable about my vehicle. Not pushy at all!!! Meghan in finance was sweet and extremely patient with my very tired five year old. I shopped here in 2009 And swore I would never return. Glad I gave them another chance. Could not be happier! More

bait n switch This was the worst experience car shopping I have ever had! The sales woman didn't know what she was doing. Didn't understand the product and allowed This was the worst experience car shopping I have ever had! The sales woman didn't know what she was doing. Didn't understand the product and allowed someone misrepresenting them self as the general manager bully her into demanding we test drive a car they didn't have on the lot. It escalated into him suggesting we purchase their 98 k Viper which if we wanted to we could have. Ended In No Price Negotiation. Then the fake manager had the sales woman come back with a scribbled counter offer that we couldn't read that she said the only difference was no sunroof...did I mention I told her 3 times what I wanted and was NOT going to compromise on what I want. We said no than you she said come look at the car, we pulled it up front for you...different color, trim, and pretty much everything. Bait n switch. DON'T BUY FROM THESE THIEVES! GO TO ORANGE PARK JEEP! More

HORRIBLE ISN't A STRONG ENOUGH WORD I had gone there having purchased my 2007 Jeep Liberty there new. Service was done regularly according to spec. The final, one of MANY I could bore wi I had gone there having purchased my 2007 Jeep Liberty there new. Service was done regularly according to spec. The final, one of MANY I could bore with, occurred when the aluminum air cap on my tire had become stripped when trying to put air in. ACCORDING TO SERVICE SPECIFICATION, NEVER PUT ALUMINUM CAPS ON, BUT PLASTIC ONES ARE TO BE USED. Service tech immediately said you shouldn't have aluminum air caps on the stems as they WILL carrode and become stuck. We don't even have those in stock. "I had four new tires put on here a few months back." Well we put on the same air caps that you came in with. "I bought it here!" His continued bob and weave was "You should check the pressure in your tires more frequently," As the tire sensor is toast, he offered to put it on for free BUT the part would be $85.81. "So youR tech putting on aluminum caps is my responsibility?" "You should check your tire pressure more frequently." "Well what good is the tire sensor then?" End of conversation! More

finance and sales Fellow veterans, please avoid waisting your time with this company. I have physical issues as well as distance factors that I needed help with. The fi Fellow veterans, please avoid waisting your time with this company. I have physical issues as well as distance factors that I needed help with. The finance and sales personnel refused to assist. Stating, it wasn't their policy. I have been helped by other jeep dealerships in the surrounding areas. Good luck on your experience. More

Scam Artists..AVOID AVOID AVOID Spent an hour on the phone with the sales rep on a new Rubicon. I emailed my vehicles original window sticker so they would have the VIN number and a Spent an hour on the phone with the sales rep on a new Rubicon. I emailed my vehicles original window sticker so they would have the VIN number and all of the options my vehicle had on it. They gave me a number on my trade over the phone which was low and said they would do better once I got there. They then gave me a price on the purchase vehicle. I set the appointment drove 2 hours to get there, Once there the games began. Oh...we did not know your jeep was a 2 door and not a 4 door we will have to adjust the price. They did they tacked over 3k more onto the vehicle I wanted. I said give me my keys I am leaving...they asked if there was anyway we could make the deal, I said no, you have wasted my whole day. Got my keys and left. I will be filing a complaint with Chrysler Corporate and the Florida State Attorney General tomorrow. This dealership is not above board AVOID AT ALL COSTS!! More

xxxx poor dealer prep destroyed my brand new tranny! Purchased a new '14 Jeep Wrangler Unlimited at Jacksonville CDJ on 9A. It appeared auto had just arrived as it didn't appear on their inventory yet Purchased a new '14 Jeep Wrangler Unlimited at Jacksonville CDJ on 9A. It appeared auto had just arrived as it didn't appear on their inventory yet. Good price, did paperwork and we left late that evening with our new Jeep. 3,000 miles later, my standard transmission started making horrible noise; dealer said to bring to our local town dealer. After two visits, they tore the transmission out and found there was minimal gear oil in the transmission, causing the problem. Now this brand new Jeep hasn't even had its first oil change yet and due to someone's negligence, my car has been severely degraded. To his credit, sales manager Randall is trying to find a solution and has reached out to Jeep corporate office. Will add another post with updated information. We have purchased three new Chrysler products since November, 2013...a '13 Chrysler 300C, a '14 Jeep Wrangler Sport for our college son, and the '14 Wrangler Unlimited. Chrysler /Jeep needs to step it up for such loyal customers! More