Jacksonville Chrysler Jeep Dodge

a minute agoNEW-Edit This review is solely for the SERVCIE DEPARTMENT. I never bought a car here, so I can't speak to that experience. However, I have dealt with the Service department numerous tim SERVCIE DEPARTMENT. I never bought a car here, so I can't speak to that experience. However, I have dealt with the Service department numerous times, and EVERY.SINGLE.TIME it has been a nightmare, and today was no different. Went in to get my 4 tires, which I bought from this place, replaced under the tread warranty. The first couple of people didn't know what I was really talking about, or who in their department would handle that. I was then send over to the Service Lead guy, I believe his name was Reagan, who initially tried to tell me that tread warranty does not cover the wear of the tread, but rather just when a tire blows out, the sidewall breaks, things like that. After I told him that this is completely incorrect, he then went and talked to a guy behind the Parts counter. This was the first guy I talked to when I walked in, who didn't really know who I should talk to about this. However, over the last few minutes since I first talked to him, he apparently had become an expert. He now tells me that the way this works, is, that I would have to pay the full price for the 4 tires up-front, and then the 4 used tires would be send to the manufacturer, they would examine the tires, and if they agree that the tread warranty should kick in, they would send me a check for the pro-rated amount, and that would take a few months. That is not how this works. I have had to deal with the tread warranty a couple of times with a different car. The dealer gets in touch with the manufacturer, explains the condition of the tires, verifies that the tires were rotated like they were supposed to, and then the manufacturer informs the dealer of what the prorated amount is for the tires, and that is what I pay to the dealership. I can't stress this enough to anyone who is thinking about taking their car into the Service department at this place. DO NOT DO IT. This place will rip you off whenever they can, make you wait for many hours, even when you have an appointment, and try to tell you that you need services on your car and things replaced that you do not need. This was the last time I went to this dealership. I had already started getting my services done at a different place. More

Stay away! This place pulled a bait and switch as well as other slimy high pressure tactics. I recently had the worst car buying experience that I have ever This place pulled a bait and switch as well as other slimy high pressure tactics. I recently had the worst car buying experience that I have ever encountered while shopping at Jacksonville Chrysler Jeep Dodge Ram on Nurseryfields Drive. -Bait and switch using credit terms -Holding onto my car in service for 3 weeks without working on it, with the hopes I would trade in and purchase from them -Management level (Tony) down are all xxxxxxxx and will lie/cheat until you purchase My experience: I brought my 2014 Jeep in for service on July 2nd. The communication with their service department was very poor. I was called a week after dropping it off and was told that they do not know what the problem is with the vehicle, but they were going to continue to look into it. I have an unlimited mileage, unlimited year warranty through Mopar so it was worth waiting for. Finally on July 25th I was starting to consider using it as a trade in for a vehicle for my 16 year old son. Their website has hundreds of used cars to choose from (lie). I inquired about a couple of cars and got a call from Jacob in their sales department. Jacob immediately fell back on the tactic that I would owe so much money to get my car fixed. I was never told by Service what was going on with my car but Jacob immediately found out that it would cost me $4k to repair. I informed him that I had a warranty, he then tried telling me that I had too many miles, I then informed him that my warranty was unlimited mileage. I found a 2018 Lexus that would be a nice fit for my son. First I was told that with my down payment and trade in that I was looking at $580/month for 72 months. I declined and told Jacob I was going to shop around other stores to try to get more for my trade in as I wanted to be at $490 for a payment. Of course Jacob calls me 10 minutes later saying that he was at $490, I asked him how, he told me that they increased the amount for my trade in. Jacob then begged me to take delivery that night as the sales team had a contest and he needed it gone. Jacob came to my home and delivered the car at 9:30pm. I was signing the paperwork and when I questioned that my trade in seemed to be the same amount as before he told me that was not the case and an error on the paperwork. I continued to sign and gave him a ride home. I later then realized that this dealership extended my payment months to 76 without telling me (hence how they got my payment down), they did not increase the amount of my trade in. I called the dealership the next day and requested to speak with a manager. I spoke with Tony, he informed me that all sales were final but if I come in that he can work something out regarding possibly trading it in for a less expensive vehicle. Tony told me that he would be at the dealership all day the next day. I go to the dealership and ask for Tony, conveniently he is not working that day. I was given the option of getting my payments to 72 months but still have a $560/loan. I had saved a couple vehicles from their website that would work better and after showing those I was told that they do not have any of those cars as they were at other dealerships and unavailable to be swapped out. I was told to go outside and pick out one that they had on hand. They had 7 used cars on hand all of which would not work out for me. I regrettably had to go in and sign for the 72 months at $560. Stay far away from this dealership!! Tony and his staff are cheaters, liars and xxxxxxxx. I have bought many vehicles and this was by far the worst experience. I purchased a new Lexus a couple of weeks ago for myself at Fields Lexus in Orange Park and that experience was completely different from this one. They will probably respond trying to save face regarding this review. Do not fall for it! More

Is it possible to give a ZERO star rating? This is the worst dealership ever in terms of sales and especially service. My latest experience was the nail in the coffin. I ended up taking my Jee This is the worst dealership ever in terms of sales and especially service. My latest experience was the nail in the coffin. I ended up taking my Jeep to another dealership to find I had almost 2 pages of stored codes following the visit to JCJD where I was told there was nothing wrong with my vehicle. Needless to say, I will never return there and would encourage everyone else to avoid them at all cost. There is no concern or respect for their customers. More

Ridiculous service charges! We saw a part they got in for $1035, and they charged us $2300. We spent $4000 in the last few months that the car has been in their possession. T We saw a part they got in for $1035, and they charged us $2300. We spent $4000 in the last few months that the car has been in their possession. The car only cost $12K. Even more their communication is awful, rarely got a phone call back, so we had to constantly try and find out about the status of our car. JP the service manager is argumentative and parts manager who sets the prices is a thief! More

Do not go there for service. They overcharge you for repairs. We have a 2011 Jeep Grand Cherokee Overland with only 25,726 miles..kept in garage in great condition (so we thoug They overcharge you for repairs. We have a 2011 Jeep Grand Cherokee Overland with only 25,726 miles..kept in garage in great condition (so we thought) Went in for an oil change on Friday, June 10th and inquired about the engine light being on. The car ran great but it was a concern.l Took the car back on Monday, June 13teenth and had 2 recalls done and requested to see why the engine light was on. The engine light was not blinking so it was not an emergency....but you like to be safe. We were advised the cost to fix this would be $2,569.65..WOW....UNBELIEVABLE!!!! The parts provided were Coolant....(2)...$49.90...Housing....$149.45..Labor $300.00...3 gaskets for $98.67....$197.96 to check on time, mileage and condition..Timing cover leaking oil. Replaced timing cover gasket, both valve cover gaskets and upper intake seals.... $1,614.71....did get a Military discount which was much appreciated. Also upon arriving home saw that the decorative woodgrain was pulled away so had to go back to the dealer to have it glued back on. Was told it was because of the hot weather....which this car has always been in the garage and no problems..but it was there for 5 days, I am sure in the sun. They glued it back on and the service manager said there was a problem with this on vehicles before and opened the back door and pushed on it and said...see this one is loose also. Well how correct as the next day I opened the back door and it came flying off. Then on the passengers side of the seat there was oil...I'm assuming when they glued the front one on and sat in the seat thats how the oil got there. We are really disappointed in this dealership..and I can truly say that the only person that provided us with a wealth of knowledge and is of value to that dealership in Jonathan Birstok. The Service Department....all I can say is stay away! More

Don’t trust in this guys , Jay the sales person and Wayne Fung sales manager . They are liars and as soon as they sell the car to you they disappear and they are unreliable people. I bought a very expensiv Fung sales manager . They are liars and as soon as they sell the car to you they disappear and they are unreliable people. I bought a very expensive car from them they didn’t give me the documents and the second car keys. More

Worst mistake of my life was to trust these people with my Ram truck. Took them 9 month to complete repairs and by truck is back there again because they screwed up on the repairs. Will never do busine my Ram truck. Took them 9 month to complete repairs and by truck is back there again because they screwed up on the repairs. Will never do business with this dealership again. More

Be very careful- the price on the website is one thing but then they change the price and hide it till you get there are call in. Find another car dealer! but then they change the price and hide it till you get there are call in. Find another car dealer! More

The service was tremendous and Lorenc is an expert in his field as the vehicle was exactly as expected and we did this over the phone so it would be ready as soon as i arrived field as the vehicle was exactly as expected and we did this over the phone so it would be ready as soon as i arrived More