Jacksonville Chrysler Jeep Dodge

poor service after the sale After I purchased a new car, their service department is too busy to do warranty repairs for 3 weeks. How am I expected to wait for three weeks. Dodg After I purchased a new car, their service department is too busy to do warranty repairs for 3 weeks. How am I expected to wait for three weeks. Dodge told me to go see the dealer and the dealer says 3 weeks or go somewhere else More

Awesome Sales Team! I recommend working with Alan when buying.We just purchased our second vehicle within 3 months from Jax CJD in Baymeadows because he is so diligent an I recommend working with Alan when buying.We just purchased our second vehicle within 3 months from Jax CJD in Baymeadows because he is so diligent and willing to work hard for a great deal! It's great to do business with sincere, kind, and fun people! Buyer for life! More

Service department is unreliable Called to schedule an appointment for my son to get his 2014 Jeep Grand Cherokee fixed due to a recall. I called well in advance and told them he was Called to schedule an appointment for my son to get his 2014 Jeep Grand Cherokee fixed due to a recall. I called well in advance and told them he was coming in from out of town to get it done. While the recall was being done we asked that they also perform routine maintenance as well. Dropped it off that morning and they said everything would be done by the end of the day. Received a call from the service manager telling me to come in and pick it up.. When we went to pick it up, we were told by the cashier that the recall fix had not been done....no explanation, no call from the service department manager during the day to let us know., nothing......poor service management!! More

What is wrong these days? I first want to thank all the people who posted reviews. I love the jeeps and was trading in a 2012 for a 2015 and my bank has a so called concierge s I first want to thank all the people who posted reviews. I love the jeeps and was trading in a 2012 for a 2015 and my bank has a so called concierge service to make your buying experience better. First they have yet to get back with my appraised value for trade in over a week now when Kelly blue book did it in 35 seconds. I went to another jeep dealer and they offered me 13K for my jeep which is worth 16K so I basically have equity but per dealer no. So why do they then offer me 15K when I'm leaving? Why in America everyone has to conduct shady business. These guys make tons of money and the concierge service steered me to this dealer which I found out gets a referral fee but actually did nothing for me but tell me to go here. How about just take the referral fee of the price. Can anyone not conduct fair honest business in this country anymore? More

BEST CAR BUYING EXPERIENCE HANDS DOWN! This was our BEST car buying experience hands down! Alan was very professional and helpful. We had never owned a Ram before and did not know much abou This was our BEST car buying experience hands down! Alan was very professional and helpful. We had never owned a Ram before and did not know much about them. He spent hours with us making sure we got everything to meet our needs! When we finally picked out the truck we wanted we did most of our paper work with him and he explained everything thoroughly and it was a quick and painless experience. I recommend him to anyone looking for a new vehicle. If they do not have the vehicle on the lot Alan will go get it for you from another dealership. I do not have one single bad thing to say! More

Wonderful experience we bought three vehicles there and will be back to buy another !!! Would be nice if they rewarded loyal, repeat customers....maybe with free floor we bought three vehicles there and will be back to buy another !!! Would be nice if they rewarded loyal, repeat customers....maybe with free floor mats ;). Thanks! More

horrible!!!! I have bought at least 12 cars in my life time from dealerships and by far this is the worst. Cars salesman bold faced lied to me about fixing a dent I have bought at least 12 cars in my life time from dealerships and by far this is the worst. Cars salesman bold faced lied to me about fixing a dent when i bought the car. Told me that he would fix it then said that they wont honor it. The finance manager Tony is the worst he tried to add in a bunch of things in the loan. I had to back the next day and have them fix it . Stay away from this place!!! More

Easiest most pleasant car buying experience to date! Over the past 19 years I have purchased 14 vehicles. That being said this was hands down the most up front honest and pleasant experience I have ever Over the past 19 years I have purchased 14 vehicles. That being said this was hands down the most up front honest and pleasant experience I have ever had at a car dealership, that's saying a lot because for someone who buys lots of cars I hate car salesman. Alan our salesman was hands down amazing! He saw that we test drive everything we wanted, actually listened to what we were saying and in no way ever did I feel pressured whatsoever. When my wife made a choice on the vehicle she wanted the exact one was not on the lot. Alan found it and had it delivered from Orlando. In doing so he stayed late after hours two days in a row to complete the sale and complete delivery the next day! I will buy my next truck from him! If anyone is looking to buy a vehicle he hands down has my recommendation as the only one you want to deal with! More

What did you expect? Purchased a vehicle from this dealer today. The deal was straight forward, friendly and honest. I have purchased from many dealers and this one is amo Purchased a vehicle from this dealer today. The deal was straight forward, friendly and honest. I have purchased from many dealers and this one is among the best. Do your research and know what the vehicle you want should sell for. Research the value of your trade vehicle and then go negotiate. Don't complain where the dealer will not eat all of your negative equity from the last car deal you screwed up. Don't expect too much if your credit is bruised or sucks. These are all of your issues and a dealer can only do so much to help you out. Go to the dealership informed and work with your salesperson. These guys are honest and want to sell you a car buy your credit history and ability to pay dictate how happy you will be. More

Buyer Beware Bought a Jeep Patriot at this dealership. Unfortunately they misled me from the get go. Part of my deal was that I'd get 5 free oil changes if I Bought a Jeep Patriot at this dealership. Unfortunately they misled me from the get go. Part of my deal was that I'd get 5 free oil changes if I bought the car "right now". Sounded good especially since I felt I negotiated a fair deal. However, what the salesman failed to tell me is that ALL new purchased cars from this dealer get 4 free oil changes ... so in fact I was only getting one. I found this out after my first free oil change and when I complained the service desk they told me I had to speak with sales. When I spoke with sales they told me to go get the paperwork to prove it. I was told that they couldn't look it up because it was "upstairs" and it was the weekend and they couldn't get at it ... come on man ... give me a break! Don't buy you car here ... take your business elsewhere. I wish I had read these reviews prior to purchasing. What a shame. This is your stereotypical car dealership. Now you know why the foreign car manufactures are kicking our butts. More