Jacksonville Chrysler Jeep Dodge

Great experience! I worked with Devron Taylor to find the car with all the right options. I spent 2 months researching my car online and at the dealership before makin I worked with Devron Taylor to find the car with all the right options. I spent 2 months researching my car online and at the dealership before making my purchase. Devron listened to what I wanted and then found the perfect car for me. This is the 3rd new car that I've purchased in my life and the 2nd new car from this dealership. This has been the least stressful and the easiest purchase I've made. More

One of the most professional sales associate I've met! Devron has continued to prove his professionalism and dedication to providing the best service beyond selling a product. He has been consistent in he Devron has continued to prove his professionalism and dedication to providing the best service beyond selling a product. He has been consistent in helping me with the service of my 2015 Dodge Durango by keeping me informed with the installation of a sunroof, tinting, and dent repair. I highly recommend Devron to anyone who is looking for excellent quality of service on their first or next purchase of a vehicle. Keep up the great work Devron! Jeremiah Brooks Jr. More

Devron Taylor Is An Awesome Sales Profesional Devron was very helpful. He was very informational, introduced me to the first time buyer program and got me a great deal on my new vehicle. I love th Devron was very helpful. He was very informational, introduced me to the first time buyer program and got me a great deal on my new vehicle. I love the fact that Devron built rapor and made me feel special. I'd most definitely refer anyone to this dealership. More

Jeep Grand Cherokee I did quite a bit of research on the grand cherokee and knew that was the vehicle for me. Went in to speak with the sales manager that gave me some nu I did quite a bit of research on the grand cherokee and knew that was the vehicle for me. Went in to speak with the sales manager that gave me some numbers by email and encountered a different sales person. I was under the impression i was meeting with Tony Mariner, instead Devron Taylor was my sales person. Started out very nice, very knowledgable about the vehicle but once i told him i couldn't go any higher on the payments, he seemed to.be somewhat irritated. He tried to show me used vehicles and i specifically said i wanted new. Then he tried to sell me a dodge journey, and i told him point blank i was there to look at the grand cherokees and that is it. Then he asked why i wouldn't put any money down on the vehicle, multiple times. Finally got down to what i wanted and i specifically told him the price he gave me needed to include tax tag title gap and extended warranty. He said yes. Went to sign paperwork and come to find out it didn't include the extended warranty. Ended up getting a discount on the warranty thanks to Troy Smith, but i am still stuck with a payment that is over what i agreed to. During all of this i never once met Tony (i was told he wasnt there yet, and then heard nothing else about him) i have emailed him a few times since i was at the dealer and have recieved no response. I am unhappy with the fact that the person i was supposed to be meeting never showed up. Troy was amazing and very thorough with all of the paperwork and ensured that i understood everything i was signing. All in all, great product, customer service in some areas could use some work. More

Travis was great I had already owned a JEEP Liberty and wanted to get a new JEEP Renegade. I did all the research and showed up at the dealership to test drive the ne I had already owned a JEEP Liberty and wanted to get a new JEEP Renegade. I did all the research and showed up at the dealership to test drive the new Renegade. Travis convinced me to also test drive a Wrangler Unlimited as well (Black Bear). Needless to say 2 totally different test drives. Ultimately, Travis was right...the Jeep Wrangler Unlimited was a much better fit for me. I appreciated all of Travis' patience and advice. Two months later I am still enjoying the heck out of my new car. Thanks! More

Purchase of Ram Truck I have purchased two Ram trucks (recent purchase 2015 Ram) from this dealership and I have been very pleased with their sales and service. I would pu I have purchased two Ram trucks (recent purchase 2015 Ram) from this dealership and I have been very pleased with their sales and service. I would purchase from them again in the future. More

Tony Marinier Tony, Was a great help to me im the recent purchase of my 2016 Jeep Cherokee. I had a few problem but Tony never gave up on me. No many how many t Tony, Was a great help to me im the recent purchase of my 2016 Jeep Cherokee. I had a few problem but Tony never gave up on me. No many how many time I called. He is an great asset to Jacksonville Chrysler, Jeep, Dodge & Ram. I do not know if I will ever purchase another vehicle but if I do you can count on three things: (1) It will be a Jeep! (2) It will be from Jacksonville Chrysler Jeep Dodge & Ram. (3) I will call Tony first..... More

Service Department is a Disaster My husband and I purchased two (2) vehicles from Jacksonville between February, 2015 and July, 2015. They are more than happy to sell you a vehicle b My husband and I purchased two (2) vehicles from Jacksonville between February, 2015 and July, 2015. They are more than happy to sell you a vehicle but once the money has exchanged hands they are too busy to do anything else; it is as if you cease to exist. The service department is a disaster. They are too busy and quite frankly they just don't care. Beware, they will make promises but never deliver. Needless to say, there is NO SERVICE AFTER SALE. We would never recommend them to anyone. More

Finance Manager Tony Rashida is Truely Terrible This was my first car purchase and it was going great until the sales guys sent me back to deal with finance. Tony tried adding 10k worth of options This was my first car purchase and it was going great until the sales guys sent me back to deal with finance. Tony tried adding 10k worth of options to the purchase without making it clear what I was buying. I eventually got refunded for the extended warranty, but the money has yet to show up at the bank three weeks later. It is unbelievable how difficult they make this after the initial sale is done. Terrible customer service and will never buy from them again. More

Above and Beyond I loved my experience! I told Alan what I was looking for and he listened without me having to repeat myself. He kept me apprised throughout the whole I loved my experience! I told Alan what I was looking for and he listened without me having to repeat myself. He kept me apprised throughout the whole process and got me into my first brand new vehicle. I was so excited to walk away with so much more than I expected! More