Jacksonville Chrysler Jeep Dodge

Service department is unreliable Called to schedule an appointment for my son to get his 2014 Jeep Grand Cherokee fixed due to a recall. I called well in advance and told them he was Called to schedule an appointment for my son to get his 2014 Jeep Grand Cherokee fixed due to a recall. I called well in advance and told them he was coming in from out of town to get it done. While the recall was being done we asked that they also perform routine maintenance as well. Dropped it off that morning and they said everything would be done by the end of the day. Received a call from the service manager telling me to come in and pick it up.. When we went to pick it up, we were told by the cashier that the recall fix had not been done....no explanation, no call from the service department manager during the day to let us know., nothing......poor service management!! More

What is wrong these days? I first want to thank all the people who posted reviews. I love the jeeps and was trading in a 2012 for a 2015 and my bank has a so called concierge s I first want to thank all the people who posted reviews. I love the jeeps and was trading in a 2012 for a 2015 and my bank has a so called concierge service to make your buying experience better. First they have yet to get back with my appraised value for trade in over a week now when Kelly blue book did it in 35 seconds. I went to another jeep dealer and they offered me 13K for my jeep which is worth 16K so I basically have equity but per dealer no. So why do they then offer me 15K when I'm leaving? Why in America everyone has to conduct shady business. These guys make tons of money and the concierge service steered me to this dealer which I found out gets a referral fee but actually did nothing for me but tell me to go here. How about just take the referral fee of the price. Can anyone not conduct fair honest business in this country anymore? More

Wonderful experience we bought three vehicles there and will be back to buy another !!! Would be nice if they rewarded loyal, repeat customers....maybe with free floor we bought three vehicles there and will be back to buy another !!! Would be nice if they rewarded loyal, repeat customers....maybe with free floor mats ;). Thanks! More

BEST CAR BUYING EXPERIENCE HANDS DOWN! This was our BEST car buying experience hands down! Alan was very professional and helpful. We had never owned a Ram before and did not know much abou This was our BEST car buying experience hands down! Alan was very professional and helpful. We had never owned a Ram before and did not know much about them. He spent hours with us making sure we got everything to meet our needs! When we finally picked out the truck we wanted we did most of our paper work with him and he explained everything thoroughly and it was a quick and painless experience. I recommend him to anyone looking for a new vehicle. If they do not have the vehicle on the lot Alan will go get it for you from another dealership. I do not have one single bad thing to say! More

horrible!!!! I have bought at least 12 cars in my life time from dealerships and by far this is the worst. Cars salesman bold faced lied to me about fixing a dent I have bought at least 12 cars in my life time from dealerships and by far this is the worst. Cars salesman bold faced lied to me about fixing a dent when i bought the car. Told me that he would fix it then said that they wont honor it. The finance manager Tony is the worst he tried to add in a bunch of things in the loan. I had to back the next day and have them fix it . Stay away from this place!!! More

Easiest most pleasant car buying experience to date! Over the past 19 years I have purchased 14 vehicles. That being said this was hands down the most up front honest and pleasant experience I have ever Over the past 19 years I have purchased 14 vehicles. That being said this was hands down the most up front honest and pleasant experience I have ever had at a car dealership, that's saying a lot because for someone who buys lots of cars I hate car salesman. Alan our salesman was hands down amazing! He saw that we test drive everything we wanted, actually listened to what we were saying and in no way ever did I feel pressured whatsoever. When my wife made a choice on the vehicle she wanted the exact one was not on the lot. Alan found it and had it delivered from Orlando. In doing so he stayed late after hours two days in a row to complete the sale and complete delivery the next day! I will buy my next truck from him! If anyone is looking to buy a vehicle he hands down has my recommendation as the only one you want to deal with! More

What did you expect? Purchased a vehicle from this dealer today. The deal was straight forward, friendly and honest. I have purchased from many dealers and this one is amo Purchased a vehicle from this dealer today. The deal was straight forward, friendly and honest. I have purchased from many dealers and this one is among the best. Do your research and know what the vehicle you want should sell for. Research the value of your trade vehicle and then go negotiate. Don't complain where the dealer will not eat all of your negative equity from the last car deal you screwed up. Don't expect too much if your credit is bruised or sucks. These are all of your issues and a dealer can only do so much to help you out. Go to the dealership informed and work with your salesperson. These guys are honest and want to sell you a car buy your credit history and ability to pay dictate how happy you will be. More

Buyer Beware Bought a Jeep Patriot at this dealership. Unfortunately they misled me from the get go. Part of my deal was that I'd get 5 free oil changes if I Bought a Jeep Patriot at this dealership. Unfortunately they misled me from the get go. Part of my deal was that I'd get 5 free oil changes if I bought the car "right now". Sounded good especially since I felt I negotiated a fair deal. However, what the salesman failed to tell me is that ALL new purchased cars from this dealer get 4 free oil changes ... so in fact I was only getting one. I found this out after my first free oil change and when I complained the service desk they told me I had to speak with sales. When I spoke with sales they told me to go get the paperwork to prove it. I was told that they couldn't look it up because it was "upstairs" and it was the weekend and they couldn't get at it ... come on man ... give me a break! Don't buy you car here ... take your business elsewhere. I wish I had read these reviews prior to purchasing. What a shame. This is your stereotypical car dealership. Now you know why the foreign car manufactures are kicking our butts. More

Treated us poorly and insulted us. Happened to find my husbands dream car here, so we had to buy it. We didn't take the longest test drive, but he knew he had to have it, mainly because Happened to find my husbands dream car here, so we had to buy it. We didn't take the longest test drive, but he knew he had to have it, mainly because it's a 1 in 2500 car. Unfortunately a two days later he notices the tires are in bad shape and are loud on the road. We take it back to the dealership and the guy who sold us the car said he would work with us. We then talk to a sales manager and he immediately comes off defensive and suggests we must have ruined the tires, he even has the gall to say we must have been hitting pot holes and just wanted free tires. He defaced our image in front of the whole dealership by suggesting we didn't have the money and just wanted we free things, he even said something to the effect of "this must be how you live your life." I have never been so insulted in my life. We bought the car there and expected some sort of service seeing as they sold us defective tires. I would not recommend this place to anyone. More

Great buying experience I bought my first Dodge Dart in 1963. It was a horrible green. In 1964 I bought my dream Dart. 273 v8 with a 4 speed on the floor. Until today it was I bought my first Dodge Dart in 1963. It was a horrible green. In 1964 I bought my dream Dart. 273 v8 with a 4 speed on the floor. Until today it was my favorite car. I bought a 2014 Dart today and it took me down memory lane. I can't say enough about the outstanding staff at Jacksonville Chrysler Jeep Dodge. I typically dread buying a car but the Sales Staff did not pressure me and had all the information I needed to make my decision. Thanks Alan Vargason for a great buying experience!!! I will be back for my next one. More