Jacksonville Chrysler Jeep Dodge

Easiest most pleasant car buying experience to date! Over the past 19 years I have purchased 14 vehicles. That being said this was hands down the most up front honest and pleasant experience I have ever Over the past 19 years I have purchased 14 vehicles. That being said this was hands down the most up front honest and pleasant experience I have ever had at a car dealership, that's saying a lot because for someone who buys lots of cars I hate car salesman. Alan our salesman was hands down amazing! He saw that we test drive everything we wanted, actually listened to what we were saying and in no way ever did I feel pressured whatsoever. When my wife made a choice on the vehicle she wanted the exact one was not on the lot. Alan found it and had it delivered from Orlando. In doing so he stayed late after hours two days in a row to complete the sale and complete delivery the next day! I will buy my next truck from him! If anyone is looking to buy a vehicle he hands down has my recommendation as the only one you want to deal with! More

What did you expect? Purchased a vehicle from this dealer today. The deal was straight forward, friendly and honest. I have purchased from many dealers and this one is amo Purchased a vehicle from this dealer today. The deal was straight forward, friendly and honest. I have purchased from many dealers and this one is among the best. Do your research and know what the vehicle you want should sell for. Research the value of your trade vehicle and then go negotiate. Don't complain where the dealer will not eat all of your negative equity from the last car deal you screwed up. Don't expect too much if your credit is bruised or sucks. These are all of your issues and a dealer can only do so much to help you out. Go to the dealership informed and work with your salesperson. These guys are honest and want to sell you a car buy your credit history and ability to pay dictate how happy you will be. More

Buyer Beware Bought a Jeep Patriot at this dealership. Unfortunately they misled me from the get go. Part of my deal was that I'd get 5 free oil changes if I Bought a Jeep Patriot at this dealership. Unfortunately they misled me from the get go. Part of my deal was that I'd get 5 free oil changes if I bought the car "right now". Sounded good especially since I felt I negotiated a fair deal. However, what the salesman failed to tell me is that ALL new purchased cars from this dealer get 4 free oil changes ... so in fact I was only getting one. I found this out after my first free oil change and when I complained the service desk they told me I had to speak with sales. When I spoke with sales they told me to go get the paperwork to prove it. I was told that they couldn't look it up because it was "upstairs" and it was the weekend and they couldn't get at it ... come on man ... give me a break! Don't buy you car here ... take your business elsewhere. I wish I had read these reviews prior to purchasing. What a shame. This is your stereotypical car dealership. Now you know why the foreign car manufactures are kicking our butts. More

Treated us poorly and insulted us. Happened to find my husbands dream car here, so we had to buy it. We didn't take the longest test drive, but he knew he had to have it, mainly because Happened to find my husbands dream car here, so we had to buy it. We didn't take the longest test drive, but he knew he had to have it, mainly because it's a 1 in 2500 car. Unfortunately a two days later he notices the tires are in bad shape and are loud on the road. We take it back to the dealership and the guy who sold us the car said he would work with us. We then talk to a sales manager and he immediately comes off defensive and suggests we must have ruined the tires, he even has the gall to say we must have been hitting pot holes and just wanted free tires. He defaced our image in front of the whole dealership by suggesting we didn't have the money and just wanted we free things, he even said something to the effect of "this must be how you live your life." I have never been so insulted in my life. We bought the car there and expected some sort of service seeing as they sold us defective tires. I would not recommend this place to anyone. More

Great buying experience I bought my first Dodge Dart in 1963. It was a horrible green. In 1964 I bought my dream Dart. 273 v8 with a 4 speed on the floor. Until today it was I bought my first Dodge Dart in 1963. It was a horrible green. In 1964 I bought my dream Dart. 273 v8 with a 4 speed on the floor. Until today it was my favorite car. I bought a 2014 Dart today and it took me down memory lane. I can't say enough about the outstanding staff at Jacksonville Chrysler Jeep Dodge. I typically dread buying a car but the Sales Staff did not pressure me and had all the information I needed to make my decision. Thanks Alan Vargason for a great buying experience!!! I will be back for my next one. More

Repeat customer for life I never thought I would ever write a review but my wife and I were so empressed with the outstanding level of service we received today that I felt i I never thought I would ever write a review but my wife and I were so empressed with the outstanding level of service we received today that I felt it necessary. The staff is very knowledgeable and courteous. My expectations were definitely exceeded. I will definitely be back for my next vehicle service and purchase. More

FANTASTIC! Great Buying Experience! I LOVE MY JEEP! Let me begin by saying I have never done an online review regarding any company or organization. But, I feel compelled to comment on my purchase in N Let me begin by saying I have never done an online review regarding any company or organization. But, I feel compelled to comment on my purchase in November 2014, of a 2015 Jeep Grand Cherokee from Jacksonville Chrysler Jeep Dodge Ram. I began by researching online the vehicle and dealerships in April 2014. The vehicle with the features and accessories that I wanted, was difficult to locate in the state of Florida. My husband and I had previously purchased a new Dodge Ram Truck in 2011 at a different dealership, so initially, we contacted them regarding the type of vehicle I was interested in. We also visited and test drove a vehicle at another Jeep dealer near us. Neither of those dealerships had the exact vehicle I wanted to purchase. I found the Jeep I wanted at Jacksonville Chrysler Jeep Dodge Ram. They are located over 200 miles from where we live, so we were hesitant to make the trip. I am so glad we did though! I cannot say enough about the wonderful, knowledgeable and professional staff they employ. We were assisted by Cody, Brandon and the Sales Manager, Tony. From the first phone call I made when I spoke with Cody, to being shown and test driving the vehicle with Brandon, and lastly negotiating the price with Tony, I couldn’t have been more pleased with how polite and how well they treated us. This dealership and their staff are to be commended and recognized for how they conduct business and their large selection of vehicles. It is without hesitation that I highly recommend them to anyone. And, I feel my 2015 Jeep Grand Cherokee Limited Trail Rated 4 X 4 is the most luxurious, well-built, top of the line, beautiful vehicle out there. It is amazing and I am thrilled with it! Thanks again to Cody, Brandon and Tony! More

Purchased used 2013 ford explorer Excellent experience. Brandon Muchmore was excellent! Extremely knowledgable about my vehicle. Not pushy at all!!! Meghan in finance was sweet and Excellent experience. Brandon Muchmore was excellent! Extremely knowledgable about my vehicle. Not pushy at all!!! Meghan in finance was sweet and extremely patient with my very tired five year old. I shopped here in 2009 And swore I would never return. Glad I gave them another chance. Could not be happier! More

bait n switch This was the worst experience car shopping I have ever had! The sales woman didn't know what she was doing. Didn't understand the product and allowed This was the worst experience car shopping I have ever had! The sales woman didn't know what she was doing. Didn't understand the product and allowed someone misrepresenting them self as the general manager bully her into demanding we test drive a car they didn't have on the lot. It escalated into him suggesting we purchase their 98 k Viper which if we wanted to we could have. Ended In No Price Negotiation. Then the fake manager had the sales woman come back with a scribbled counter offer that we couldn't read that she said the only difference was no sunroof...did I mention I told her 3 times what I wanted and was NOT going to compromise on what I want. We said no than you she said come look at the car, we pulled it up front for you...different color, trim, and pretty much everything. Bait n switch. DON'T BUY FROM THESE THIEVES! GO TO ORANGE PARK JEEP! More

HORRIBLE ISN't A STRONG ENOUGH WORD I had gone there having purchased my 2007 Jeep Liberty there new. Service was done regularly according to spec. The final, one of MANY I could bore wi I had gone there having purchased my 2007 Jeep Liberty there new. Service was done regularly according to spec. The final, one of MANY I could bore with, occurred when the aluminum air cap on my tire had become stripped when trying to put air in. ACCORDING TO SERVICE SPECIFICATION, NEVER PUT ALUMINUM CAPS ON, BUT PLASTIC ONES ARE TO BE USED. Service tech immediately said you shouldn't have aluminum air caps on the stems as they WILL carrode and become stuck. We don't even have those in stock. "I had four new tires put on here a few months back." Well we put on the same air caps that you came in with. "I bought it here!" His continued bob and weave was "You should check the pressure in your tires more frequently," As the tire sensor is toast, he offered to put it on for free BUT the part would be $85.81. "So youR tech putting on aluminum caps is my responsibility?" "You should check your tire pressure more frequently." "Well what good is the tire sensor then?" End of conversation! More