Jacksonville Chrysler Jeep Dodge

Horrible. Have been buying cars for over fifty years This is worst dealership I have every ha misfortune to buy a car from Everything that could go wrong has and my final straw is car was recalled the This is worst dealership I have every ha misfortune to buy a car from Everything that could go wrong has and my final straw is car was recalled they said it was fixed, now having same problem now that warrantee expired They Expecting me to pay for service and won't give me a loaner car.Feel sorry for people that have to work there. Paid cash for my car and it has been a total nightmare will not even give them one star.😱 Would not have checked a star at all but couldn't send without doing it More

Liars Purchased a Jeep 2015 trading in a Dodge 2013 as a former/loyal customer. J.C., in finance lied repeatedly to me, & as a single mom was taken advantag Purchased a Jeep 2015 trading in a Dodge 2013 as a former/loyal customer. J.C., in finance lied repeatedly to me, & as a single mom was taken advantage of thinking he was actually trying to be helpful. There is no way I would ever continue to get servicing done there or ever purchase another vehicle there! Do not waste your time with these people. Liars!!! Even spoke directly to GM who lied and covered up for his lying employees. It's s shame they care nothing of their customers and seek only to use them for the money they can make off of them. Go anywhere else!!! More

Wife purchased a Jeep Wrangle Willy`s Wife bought a Jeep Wrangler Willy`s edition back on the 3rd of June to the tune of 34k, which admittedly was mistake number one, but in addition to th Wife bought a Jeep Wrangler Willy`s edition back on the 3rd of June to the tune of 34k, which admittedly was mistake number one, but in addition to that the rear tailgate had paint-runs which the dealership promised via a "we owe" note to remedy. Today`s the 20th of June, and my wife has been in a rental for the past two weeks, as apparently repainting a tailgate is above their capabilities. In addition, while in their care they forgot to attach the door stop, and as a result the cowling under the windshield (drivers-side) now has a huge ding! This is our fourteenth Jeep Wrangler, but definitely our first and last at Jacksonville Chrysler Jeep Dodge. ONCE YOU SIGN THE PAPERWORK, YOU`RE MOST DIFINETLY ON YOUR OWN! STAY AWAY!!!!! More

Worst They gave me a very good offer and I informed them that I will be back in couple of hours to get the Jeep.. When I get back, the manager told me that They gave me a very good offer and I informed them that I will be back in couple of hours to get the Jeep.. When I get back, the manager told me that they shredded my paper, and can't give me the same offer anymore. This is the worst car shopping experience ever. More

Con men Misleading and downright untruthful finance manager. Buyer beware !! I will not make this mistake again. I would not recommend or purchase from ag Misleading and downright untruthful finance manager. Buyer beware !! I will not make this mistake again. I would not recommend or purchase from again. Finance manager is crook More

Wonderful,satisfying I will continue to be a member ofthe Chrysler family, I'm very happy with my purchase and the service I received at this dealership I will continue to be a member ofthe Chrysler family, I'm very happy with my purchase and the service I received at this dealership More

Misleading from Service to Sales. They could not find my keys for 2 hours after oil change & tire rotation last week. Jeep ran hot yesterday, returned to dealership and was told that i They could not find my keys for 2 hours after oil change & tire rotation last week. Jeep ran hot yesterday, returned to dealership and was told that it was "bone dry" and had no antifreeze. No one could say why they didn't know that last week. Yet, today's trip cost $625 plus the cost of antifreeze. Hubby said it had to go and spent hours on the 3rd floor in search of a new vehicle. After numbers changed more than once, papers signed, the salesman couldn't demo the Navigational system & said it had to be downloaded...for an additional $600! New Car Manager this morning talked to me like I was a complete idiot. More

Great Experience I returned to this dealership to trade my SUV I bought from them a little over a year ago (only because my family is growing and needed more room) I h I returned to this dealership to trade my SUV I bought from them a little over a year ago (only because my family is growing and needed more room) I had such a wonderful experience, again. After expressing my needs it only took me a matter of a few minutes for Jay to lead me to exactly what I wanted. I was able to get a great deal on my trade in and great incentives for my new purchase. I even enjoyed a delicious sandwich from the cafe. This is our family dealership, my husband and I have purchased 3 vehicles from here and my sister has also purchased 1 with a wonderful experience. I have also sent several friends and co-workers and none of us have a single negative thing to say. We feel we got the very best deal, interest rate and treatment through and through. I can only say positive things for all of our experiences and we are thankful to have found a place we feel Provides a win-win outcome for all parties involved. More

Took advantage of I purchased a used vehicle with a lease turn in early. The sale was to pay my dodge lease off and clear me of the vehicle now one month later I get a I purchased a used vehicle with a lease turn in early. The sale was to pay my dodge lease off and clear me of the vehicle now one month later I get a bill from chrysler for disposition fee. After discussing with the dealer I was told they were not responsible Sibley cause it was not included in the write of the deal so I'm stuck with used car payment and 400$ disposition fee. They returned the lease they should be responsible for the fee.I will not purchase abother vehicle here again ever much less a Dodge dealer. They screwed .e on the used car dealers as well 22k for base used camaro ls coupedon't go here unless you feelinexpensive being robbed More

IGNORED After receiving a a letter from sales manger tony m. I called and asked for him on 2/17 11:45 a.m. and told he be in in 15:00 mins. I told sales perso After receiving a a letter from sales manger tony m. I called and asked for him on 2/17 11:45 a.m. and told he be in in 15:00 mins. I told sales person on phone what I wanted and said he would relay this to tony m. and he would call me back with a offer. NEVER HEARD FROM THEM AGAIN. Every few they call me to buy car . TAKE ME OFF YOUR CALL LIST AND MAIL LIST. More