Jacksonville Chrysler Jeep Dodge

Service Department is a Disaster My husband and I purchased two (2) vehicles from Jacksonville between February, 2015 and July, 2015. They are more than happy to sell you a vehicle b My husband and I purchased two (2) vehicles from Jacksonville between February, 2015 and July, 2015. They are more than happy to sell you a vehicle but once the money has exchanged hands they are too busy to do anything else; it is as if you cease to exist. The service department is a disaster. They are too busy and quite frankly they just don't care. Beware, they will make promises but never deliver. Needless to say, there is NO SERVICE AFTER SALE. We would never recommend them to anyone. More

Finance Manager Tony Rashida is Truely Terrible This was my first car purchase and it was going great until the sales guys sent me back to deal with finance. Tony tried adding 10k worth of options This was my first car purchase and it was going great until the sales guys sent me back to deal with finance. Tony tried adding 10k worth of options to the purchase without making it clear what I was buying. I eventually got refunded for the extended warranty, but the money has yet to show up at the bank three weeks later. It is unbelievable how difficult they make this after the initial sale is done. Terrible customer service and will never buy from them again. More

Above and Beyond I loved my experience! I told Alan what I was looking for and he listened without me having to repeat myself. He kept me apprised throughout the whole I loved my experience! I told Alan what I was looking for and he listened without me having to repeat myself. He kept me apprised throughout the whole process and got me into my first brand new vehicle. I was so excited to walk away with so much more than I expected! More

poor service after the sale After I purchased a new car, their service department is too busy to do warranty repairs for 3 weeks. How am I expected to wait for three weeks. Dodg After I purchased a new car, their service department is too busy to do warranty repairs for 3 weeks. How am I expected to wait for three weeks. Dodge told me to go see the dealer and the dealer says 3 weeks or go somewhere else More

Awesome Sales Team! I recommend working with Alan when buying.We just purchased our second vehicle within 3 months from Jax CJD in Baymeadows because he is so diligent an I recommend working with Alan when buying.We just purchased our second vehicle within 3 months from Jax CJD in Baymeadows because he is so diligent and willing to work hard for a great deal! It's great to do business with sincere, kind, and fun people! Buyer for life! More

Service department is unreliable Called to schedule an appointment for my son to get his 2014 Jeep Grand Cherokee fixed due to a recall. I called well in advance and told them he was Called to schedule an appointment for my son to get his 2014 Jeep Grand Cherokee fixed due to a recall. I called well in advance and told them he was coming in from out of town to get it done. While the recall was being done we asked that they also perform routine maintenance as well. Dropped it off that morning and they said everything would be done by the end of the day. Received a call from the service manager telling me to come in and pick it up.. When we went to pick it up, we were told by the cashier that the recall fix had not been done....no explanation, no call from the service department manager during the day to let us know., nothing......poor service management!! More

What is wrong these days? I first want to thank all the people who posted reviews. I love the jeeps and was trading in a 2012 for a 2015 and my bank has a so called concierge s I first want to thank all the people who posted reviews. I love the jeeps and was trading in a 2012 for a 2015 and my bank has a so called concierge service to make your buying experience better. First they have yet to get back with my appraised value for trade in over a week now when Kelly blue book did it in 35 seconds. I went to another jeep dealer and they offered me 13K for my jeep which is worth 16K so I basically have equity but per dealer no. So why do they then offer me 15K when I'm leaving? Why in America everyone has to conduct shady business. These guys make tons of money and the concierge service steered me to this dealer which I found out gets a referral fee but actually did nothing for me but tell me to go here. How about just take the referral fee of the price. Can anyone not conduct fair honest business in this country anymore? More

BEST CAR BUYING EXPERIENCE HANDS DOWN! This was our BEST car buying experience hands down! Alan was very professional and helpful. We had never owned a Ram before and did not know much abou This was our BEST car buying experience hands down! Alan was very professional and helpful. We had never owned a Ram before and did not know much about them. He spent hours with us making sure we got everything to meet our needs! When we finally picked out the truck we wanted we did most of our paper work with him and he explained everything thoroughly and it was a quick and painless experience. I recommend him to anyone looking for a new vehicle. If they do not have the vehicle on the lot Alan will go get it for you from another dealership. I do not have one single bad thing to say! More

Wonderful experience we bought three vehicles there and will be back to buy another !!! Would be nice if they rewarded loyal, repeat customers....maybe with free floor we bought three vehicles there and will be back to buy another !!! Would be nice if they rewarded loyal, repeat customers....maybe with free floor mats ;). Thanks! More

horrible!!!! I have bought at least 12 cars in my life time from dealerships and by far this is the worst. Cars salesman bold faced lied to me about fixing a dent I have bought at least 12 cars in my life time from dealerships and by far this is the worst. Cars salesman bold faced lied to me about fixing a dent when i bought the car. Told me that he would fix it then said that they wont honor it. The finance manager Tony is the worst he tried to add in a bunch of things in the loan. I had to back the next day and have them fix it . Stay away from this place!!! More