Jacksonville Chrysler Jeep Dodge

Misleading Sales Tactics Went in to look at a vehicle they had advertised on line at a fairly reasonable price. Get to dealer, take a test drive, so far so good. I decide Went in to look at a vehicle they had advertised on line at a fairly reasonable price. Get to dealer, take a test drive, so far so good. I decide I like the vehicle enough to see if we can work out a deal and this is when the gun begins: They open up with a price $18k over their online advertised price. When I point out this little detail it's off to the sales manager. After a period of waiting it's "oh that's a mistake by a third party but we will come down to MSRP even though we never sell these for less than $10k over." Additionally my car is only worth $500 over what I owe on it when in reality it should be worth approx. $4k over what I owe on it. I tell them very clearly where I expect to be out the door (it is admittedly ambitious but you never know unless you try). They "play" around with more numbers, come back and go "if you put $8k down you're where you want to be out the door." Uh no, I'm $8k over where I want o be out the door (apparently at this car dealership the laws of mathematics are adjustable). At this point it's clear the gap is just to wide to close so I politely thank them for their time and ask for my keys. It takes another 20 minutes and several more rounds of various failed sales attempts to get my keys back. The brutal truth of it though is this: by the end they actually had made me s reasonable offer...more than I wanted to pay but not more than I could afford. However, after 45 minutes wasted of my life with a fairly unimpressive sales manager, there was no way I was going to give them a dime of my hard earned money. Had they of approached the whole process in a more professional manner (or at least kept it professional as it started out well enough) I probably would have bought the car. I was particularly disappointed with the attitude of the sales manager, Burt, once it became clear his sales magic wasn't going to make me accept a deal I didn't want. There was absolutely no place for his snide comment as I walked out the door. I was nothing but polite and courteous, even sincerely apologizing for having wasted their time on a deal that just wasn't going to happen. Wish I could remember the salesman's name (Jason maybe). He wa generally pleasurable to deal with. It didn't take a real turn for the worse (even though the sale was no closer to happening) until Burt got involved. * "Friendliness rating below is for salesman. More

What is up with the Service Center!!! I have purchased two vehicles from dealership before but the service center is slow, unorganized and confused most of the time about what they are eve I have purchased two vehicles from dealership before but the service center is slow, unorganized and confused most of the time about what they are even doing. This was the third poor experience with serving my Grand Cherokee and I will not be back. Get a clue your service reviews on the web are terrible! Make a change! More

Satisfied customer I would definitely recommend this dealership. The person that helped me was Jason . He was very polite,respectful,has a good sense of humor and most I would definitely recommend this dealership. The person that helped me was Jason . He was very polite,respectful,has a good sense of humor and most important patient.... I would definitely give him five stars across the board with his awesome customer service. ?? More

Love my new truck! Top notch dealership!!! Easy to work with friendly, no hassling, and very professional!! I highly recommend to anyone looking for a vehicle. Love my Top notch dealership!!! Easy to work with friendly, no hassling, and very professional!! I highly recommend to anyone looking for a vehicle. Love my new truck! More

Review on the service department advisor James johnson James mentioned he was new to the dealership the first time we met. The evaluation and my back ground in the automotive industry. I have to say he is James mentioned he was new to the dealership the first time we met. The evaluation and my back ground in the automotive industry. I have to say he is excellent at what he does did everything I asked for and more. Can't say enuff about the guy thanks James good luck with Chrysler. More

Horribe By far the worst dealership I've felt with. Auto body shop is definitely the worstime even received my vehicle with broken components. I was bold face By far the worst dealership I've felt with. Auto body shop is definitely the worstime even received my vehicle with broken components. I was bold face lied to by a staff member and it took 8 days for me to find out and 8 days for them to actually begin ordering parts and working. More

Very Happy This is the 3rd vehicle we have purchased from this dealer. We always have a great experience. Walli was a great sales person and help This is the 3rd vehicle we have purchased from this dealer. We always have a great experience. Walli was a great sales person and help More

Devron Taylor is The Perfect Salesman I met Devron via Facebook, when I saw a picture he posted of the dealerships inventory. I've been in the market for a vehicle for about two months but I met Devron via Facebook, when I saw a picture he posted of the dealerships inventory. I've been in the market for a vehicle for about two months but I just didn't quite find the best deal or the best sales person. Devron made it fun and easy for us to leave off the lot with a brand new 2016. He's very professional and that's why I would recommend this dealership to anyone. More

Great Experience Great experience. We worked with Craig and Jonis and they were both more than patient while we test drove every model on the lot. It took us until mid Great experience. We worked with Craig and Jonis and they were both more than patient while we test drove every model on the lot. It took us until midnight to decide and we came home with two new vehicles. We were very happy with our experience. Tim and Brooke Hewitt More

Great Experience My wife and I were looking for two vehicles for our sons as Christmas gifts. I consult in the automotive industry so am very familiar with hundreds o My wife and I were looking for two vehicles for our sons as Christmas gifts. I consult in the automotive industry so am very familiar with hundreds of dealerships. I would rate our experience as an A++++! Craig Jenkins was not only professional but genuinely cared about our needs and what we had to accomplish to make this transaction work. Also a big thanks to Tony, the sales manager who spent a lt of time making the numbers work for us. If you want a great experience, great price and quality service go to Jacksonville Chrysler Jeep Dodge Ram and ask for Craig Jenkins, you will not be sorry! Ken Taylor More