Jacksonville Chrysler Jeep Dodge

Terrible Customer Service Today I had a 7:15 am service apt to check my radio that was powering off. The advisor, Michael said he would call me with an update in a few hours. O Today I had a 7:15 am service apt to check my radio that was powering off. The advisor, Michael said he would call me with an update in a few hours. Ok, so 10:15-11... No sir. Still have not got a call back. I'm stranded at home waiting on their call. He will not return my voicemails. I called the office. They have no clue where he is. No clue what the status is. And per the women who answered the phone. He is the only one that can tell me the status. I asked her if she could please find out. She said she has no idea how to. This happens almost every time I take it for service. That's in me for allowing them several chances. It's just conv to my house. But they do NOT care about my time. That's obvious. I will never go there again. Their staff has the worst communication of and company I've ever dealt with. I'm sure the owners would be embarrassesd of them. More

Disappointing Sales staff were unprofessional, body shop to handle damaged hood at time of delivery, unprofessional, regular oil changes unprofessional, 45,000 serv Sales staff were unprofessional, body shop to handle damaged hood at time of delivery, unprofessional, regular oil changes unprofessional, 45,000 service, James totally unprofessional! Think carefully before dealing with Jacksonville Chrysler, Jeep & Dodge on Nursery Dr. Off Bay Meadows Jacksonville! 69 years old and worst experience ever! More

Recall service appointment scam I should have read the reviews before going near this dealer. I made a 1st thing, 7:00 am "appointment" for the 1.5 hour ignition switch recall. I arr I should have read the reviews before going near this dealer. I made a 1st thing, 7:00 am "appointment" for the 1.5 hour ignition switch recall. I arrived at 7:00 am. After "checking in", they said there was no way to tell how long it would take could be 2.5, 3.5, 4 hours. "Your appointment is to meet with your service advisor, not to do the service." I said I'd reschedule, and asked if I made an appointment any time (next week, month year) at a certain time, would they do the service at that time? No, an appointment is to meet with an advisor - the actual repair can't be scheduled. Skip this dealer! More

HORRIBLE! They play to many games. They are dishonest, pushy, and rude. It was the most horrible experience I have ever had at a dealership. You will get ripped They play to many games. They are dishonest, pushy, and rude. It was the most horrible experience I have ever had at a dealership. You will get ripped off if you go here for a vehicle! More

Disappointing Treated with the usual dog & pony show, go through offer,counter offers, then they bring out the "smoothie" to try to finish what the salesman could Treated with the usual dog & pony show, go through offer,counter offers, then they bring out the "smoothie" to try to finish what the salesman could not. Back & forth several more times, and after an agreement they added a dealer fee which amount had not been disclosed until after signing offer. This entire buying experience was demeaning, waste of time. Will never go back. Went to a "no haggle" dealer, found a car of greater value,, no haggle, no pressure, treated with respect. Best car buying experience ever .CAR BUYERS WAKE UP! we do not have to go through this ridiculous experience. Renee More

Amazing service The salesman Andy Zarzycki and Sales manager David Coleman were amazing! They took the time to show us many vehicle's and give us our best options! The salesman Andy Zarzycki and Sales manager David Coleman were amazing! They took the time to show us many vehicle's and give us our best options! This is our second purchase with Jacksonville Jeep on Nursery Fields DR and we couldn't be happier! There customer service and caring attitude is awesome! By far the best!! Thank you very much, Jo Ann and Jeff Margulis More

I have never been insulted and lied to more then at this dea I wish I could rate this dealership negative stars. I have never been insulted and lied to more then at this dealership. They are extremely shady in h I wish I could rate this dealership negative stars. I have never been insulted and lied to more then at this dealership. They are extremely shady in how they do business. Once you sign for the vehicle you are a number in their books and they can care less about you. I recommend going ANYWHERE else. I was actually told by a general manager (exact quote) " I wish we can go back on the deal because I don't like doing business with people like you". More

bought two vechicles from them in last year Bought a brand new Jeep wrangler and a used 2014 Jeep Cherokee for my son. Couldn't be happier with the vehicles, sales experience, and the follow up Bought a brand new Jeep wrangler and a used 2014 Jeep Cherokee for my son. Couldn't be happier with the vehicles, sales experience, and the follow up service. I have also brought my non-Chrysler/Jeep vehicles for general service, tires, and have unfortunately had to use their body shop twice and was extremely pleased and satisfied with their work and customer service. I've seen the negative reviews and am baffled as to why I have not seen that in my experience. I'm sure there are some issues and people that are not customer oriented like all other business deal with, but I know that this particular crew and staff at this dealership are working hard to make sure the customer experience is A+ and have always looked for my feedback at every juncture of the sales or service process. I genuinely believe that customer feedback is reviewed and followed up to the highest level and they do their darnedest to remedy the situation and find a solution that the customer can be happy driving away with. That is the experience I have had with them so far and I don't expect no less from them going forward. I intend to replace my future vehicles with ones from this particular dealership and look to continue my relationship with them. It does pain me to see the negative reviews but I know that it pains them just as much and they have the resolve and the will to make things right. The leadership and management staff of this organization, in my opinion, is committed to the highest levels of customer service and they're diligently striving to this end. Thanks JCJDR and all the crew at the shop. Peace, RP More

Excellent Customer Service Our experience was exceptionally good. All the people we met there were nice and professional, it was a pleasant experience for my husband and I to pu Our experience was exceptionally good. All the people we met there were nice and professional, it was a pleasant experience for my husband and I to purchase a car there. More

GREAT Service I am a long time Jeep owner. I have bought 3 jeeps from this location. The customer service is amazing. It starts the moment you pull into the lot and I am a long time Jeep owner. I have bought 3 jeeps from this location. The customer service is amazing. It starts the moment you pull into the lot and continues long after you leave. It is very obvious that customer service is a top priority. The sales department, technicians, and advisors are so friendly, they treat me like family. I give this place 10 out of 10 for sales, service, and quality of work. More