Jacksonville Chrysler Jeep Dodge

Amazing service The salesman Andy Zarzycki and Sales manager David Coleman were amazing! They took the time to show us many vehicle's and give us our best options! The salesman Andy Zarzycki and Sales manager David Coleman were amazing! They took the time to show us many vehicle's and give us our best options! This is our second purchase with Jacksonville Jeep on Nursery Fields DR and we couldn't be happier! There customer service and caring attitude is awesome! By far the best!! Thank you very much, Jo Ann and Jeff Margulis More

I have never been insulted and lied to more then at this dea I wish I could rate this dealership negative stars. I have never been insulted and lied to more then at this dealership. They are extremely shady in h I wish I could rate this dealership negative stars. I have never been insulted and lied to more then at this dealership. They are extremely shady in how they do business. Once you sign for the vehicle you are a number in their books and they can care less about you. I recommend going ANYWHERE else. I was actually told by a general manager (exact quote) " I wish we can go back on the deal because I don't like doing business with people like you". More

bought two vechicles from them in last year Bought a brand new Jeep wrangler and a used 2014 Jeep Cherokee for my son. Couldn't be happier with the vehicles, sales experience, and the follow up Bought a brand new Jeep wrangler and a used 2014 Jeep Cherokee for my son. Couldn't be happier with the vehicles, sales experience, and the follow up service. I have also brought my non-Chrysler/Jeep vehicles for general service, tires, and have unfortunately had to use their body shop twice and was extremely pleased and satisfied with their work and customer service. I've seen the negative reviews and am baffled as to why I have not seen that in my experience. I'm sure there are some issues and people that are not customer oriented like all other business deal with, but I know that this particular crew and staff at this dealership are working hard to make sure the customer experience is A+ and have always looked for my feedback at every juncture of the sales or service process. I genuinely believe that customer feedback is reviewed and followed up to the highest level and they do their darnedest to remedy the situation and find a solution that the customer can be happy driving away with. That is the experience I have had with them so far and I don't expect no less from them going forward. I intend to replace my future vehicles with ones from this particular dealership and look to continue my relationship with them. It does pain me to see the negative reviews but I know that it pains them just as much and they have the resolve and the will to make things right. The leadership and management staff of this organization, in my opinion, is committed to the highest levels of customer service and they're diligently striving to this end. Thanks JCJDR and all the crew at the shop. Peace, RP More

Excellent Customer Service Our experience was exceptionally good. All the people we met there were nice and professional, it was a pleasant experience for my husband and I to pu Our experience was exceptionally good. All the people we met there were nice and professional, it was a pleasant experience for my husband and I to purchase a car there. More

GREAT Service I am a long time Jeep owner. I have bought 3 jeeps from this location. The customer service is amazing. It starts the moment you pull into the lot and I am a long time Jeep owner. I have bought 3 jeeps from this location. The customer service is amazing. It starts the moment you pull into the lot and continues long after you leave. It is very obvious that customer service is a top priority. The sales department, technicians, and advisors are so friendly, they treat me like family. I give this place 10 out of 10 for sales, service, and quality of work. More

Condescending Employees Unfortunately we had a very negative customer service experience here. My family warned me that the sales people here were extremely rude and unprofes Unfortunately we had a very negative customer service experience here. My family warned me that the sales people here were extremely rude and unprofessional, but we decided to give the service department a chance. We had an appointment for 10 am for and oil change, tire rotation, and recall fix. We were told our jeep would be ready in a few hours. Later, we were called and told the vehicle wouldn't be ready until the next day. This was an inconvenience, but we agreed to pick it up in the morning. After receiving a phone call that the vehicle was ready, we went to pick it up, paid and got the keys. When we started the car, notifications of the tire pressure needing service showed up. When we went inside to address the issue, the first employee we spoke with acted as though we were out of luck because it was Sunday. We had to insist on speaking with a manager. The manager said no service technicians were available because it was Sunday, and offered 2 solutions; leave the car for a third day until the service department was open again Monday OR someone from the dealership could follow us to a gas station and put air in my tires. He acted as though that was a huge favor on his part, but to us this didn't resolve the issue considering one of the services we had just paid for was on the tires. We expressed that this was unacceptable, to which he responded, "I've offered you air in your tires or leaving the vehicle another day and neither if those are good enough for you." We found this unprofessional and more so, not helpful. Finally, he asked a salesman to look at the vehicle. The salesman's analysis was that the light would stay on until driven in circles in the parking lot until at some point the indicator light went away. This ended up working, but considering part of the service included a mutlipoint inspection along with tire service, shouldn't resolving all of these issues be a prerequisite to returning the car to a customer? At the end of the day, they wasted our time, left us feeling frustrated, and didn't do anything to make the issue right in our opinion. We paid for device that wasn't truly complete at the time the cat was returned to us. No one in the staff seemed compassionate or willing to help. The tone throughout the situation seemed to be that they were doing us a huge favor and this was somehow our fault. We've had similar experiences at other jeep dealerships. As much as we love our jeep, dealing with jeep service or lack thereof, had turned us against wanting to purchase another jeep in the future. More

Great Service and Better Deal Went in looking for a Ram 3500 and walked out with the Ram 3500 at an outstanding price. The was the best experience that I've ever had purchasing a n Went in looking for a Ram 3500 and walked out with the Ram 3500 at an outstanding price. The was the best experience that I've ever had purchasing a new vehicle. Andy Zarzycki was also the best salesperson to work with. He carried us through the whole deal. Thank you Andy and JCJDR! More

Horrible Customer Service My car has been at the dealership since 7/5/16 for body work covered by insurance. I went to pick-up car today to find that the water damage on the i My car has been at the dealership since 7/5/16 for body work covered by insurance. I went to pick-up car today to find that the water damage on the inside liner was still there as well as the metal shavings on the rear seat. Both of these where to be cleaned and had already been paid for by my insurance company. Also, the body shop damaged the plastic molding (6 inch crack) around the inside of my trunk as well as left a piece of the molding disconnected and laying in the trunk. How could a dealership allow this to be deemed an acceptable condition to be returned to a customer? Currently my car is still at the dealership but this is completely unacceptable. To damage a customer's vehicle and not even attempt to fix it before the customer comes to retrieve the car is a gross act of negligence. Then the Manager (Tim Peeler) can only attempt to "pass the buck" to the company they sub-let the work to. My car has been in the shop for 40 days!! Jacksonville Chrysler Jeep Dodge's body shop employees should be held accountable for failure to "check over" a vehicle before it is returned t o a customer. Thankfully, I had not left the dealership when I inspected my car. This is completely unacceptable and as a Jeep customer and I am very disturbed by the lack of accountability. More

EXCELLENT TRANSACTION Worked with Travis Villebrun and he did an outstanding job of finding me the exact vehicle I was looking for and for a very fair and agreeable price. Worked with Travis Villebrun and he did an outstanding job of finding me the exact vehicle I was looking for and for a very fair and agreeable price. I appreciated his "no pressure" effort and I will be back in the future without a doubt. More

Unrealiable Vehicle I had a 2013 Ram and never had any problems for 3 years. I ended up trading it in for new Ram. I was sold a 2016 Ram. Everything looks great until I g I had a 2013 Ram and never had any problems for 3 years. I ended up trading it in for new Ram. I was sold a 2016 Ram. Everything looks great until I got home and the motor for my windshield didn't work. I immediately brought it back in. This did not go well with my work for I missed a great Job oppertunity. They fixed it as well as some other minor electrical issues. Now I'm less then a month having the vehicle I am experiencing more problems. I was driving with my family and the vehicle starts misfiring and shacking on the highway. I bring it in and they tell me they need to repair the camshaft. I'm in the Military and have a unreliable vehicle. So, I ask to be put in another vehicle that's the same. They can't find that for me. They then tell me that my trade I had is gone so to get in a new vehicle I would increase my loan by $7,000 add another $74 a month on the payment and lose my maintenance package. I told them I don't want any vehicle less then what I purchased, and I want my payment that I have. Instead of making this happen I was told I waisted 5 hours of there time. I now am forced driving a repaired brand new truck that has had more problems in 34 days then a used junk car. There explanation is that they don't make it they sell it. Now, what happens when I deploy so they can live free and my wife gets in a bad accident on the highway or something? They have nothing to say. Everyone needs to run away. More