Jacksonville Chrysler Jeep Dodge

Sales and service leave a lot to be desired. Go elsewhere When I leased my wrangler unlimited almost 2 years ago it took almost two weeks to make the deal happen. I have a busy schedule and tried to do most o When I leased my wrangler unlimited almost 2 years ago it took almost two weeks to make the deal happen. I have a busy schedule and tried to do most of the transaction over the phone. I was told there is no jeep with the features I want. I found other dealers who had it though. But this dealership is literally less than a mile from my house. I called back andctoldcthencwhat I had found elsewhere. I was told to come back in because one just arrived. I came in and got the price I wanted. I feel it was a fair deal for both sides. Less than a month later I had electrical xxxxxxin my new jeep. Took half a day to get them fixed . I was offered a loan car if I wanted to pay for a rental. When I complained I was offered a 1 day loaner for free. I simply walked home . About two months ago I went in for an oil change and showed the person who helped me his faded my rear bumper was. He told me nothing he could do I had it speak to someone else. So I did. A woman came out and took pictures and said she would have to submit tgiuse pics to Jeep. At that time I also told her about some other issues. The inside trim that the top lays in is decentarating and the carpet would stayed tucked down in the floor are of the console where they took it a part to fix the electrical issue. I was told not to worry they would fix them all at the same time. That was around 2 months ago. No call back ever. I have called several times and each time I call during business hours and get transferred to a voicemail. I leave a message and then call back and ask for a manager. I get his voice mail to. I leave another message. I have done this prob 5 times. No callas back. I call this afternoon. Same thing. I complain about never getting a call back And get promised a manager will call me before close of business. No call. I call back tonight and talk to a rude manager who told me I was called multiple times. I asked if that is true than why am I still calling. It wasn’t true. The manager started to get frustrated and was rude. So I was rude back. And for that I appplogize. I am told someone will call me tomorrow. I highly doubt it. I will gladly update This complaint if and when this issue is resolved . More

OIL CHANGE ABD TIRE ROTATIONS EVERY TIME I GO I HAVE MY OIL CHANGED AND TIRES ROTATED .. NOW MY CAR EXPERIENCED A ISSUE IN WHICH I SAID WHILE ITS THERE LET ME JUST GET MY TIRES ROT EVERY TIME I GO I HAVE MY OIL CHANGED AND TIRES ROTATED .. NOW MY CAR EXPERIENCED A ISSUE IN WHICH I SAID WHILE ITS THERE LET ME JUST GET MY TIRES ROTATED AND OIL CHANGED . I ADVISED THE REP THAT I ALWAY GET A COUPON DISCOUNT AND HE ADVISED ME I ALWAYS DECLINE TIRE ROTATION!!!! WHAT SO WHAT HAVE I BEEN PAYING FOR AND MY RECIEPTS SHOW A TIRE ROTATION!!! lIAR'S AND THIEVES!!! More

2017 Jeep Cherokee is a Lemon DO NOT!!!! I REPEAT DO NOT PURCHASE A JEEP CHEROKEE FROM THIS DEALERSHIP!!! I purchased a brand new 2017 Jeep Cherokee limited on 8/27/17. From day on DO NOT!!!! I REPEAT DO NOT PURCHASE A JEEP CHEROKEE FROM THIS DEALERSHIP!!! I purchased a brand new 2017 Jeep Cherokee limited on 8/27/17. From day one of having this car, I noticed the temperature gauge would always fluctuate, the hood would be really hot and I can smell a burning anti freeze smell. After awhile, the temperature gauge finally went over the middle and I was able to get a picture of it to show the dealership so they couldn’t tell me they couldn’t replicate the problem (thank god for these phones). On 10/10/17 I took my car to the dealership for repairs. Of course it took them 7 days to try and fix it. I was told my car wasn’t wired correctly from the factory and it had a bad sensor. Picked up my car late night on 10/18/17 everything seemed fine. 10/21/17 went back to the dealership because it was running hot again and even worse than before they tried to fix it. Found out that the technician that was working on my car left the cap unscrewed that goes to the antifreeze. So I could of had a blown engine!!!! They refilled the anti freeze, screwed the top on correctly and sent me home saying that should fix the problem. Well it’s 10/24/17 and I’m back at the dealership again. The car is still running hot! This is my 3rd and final attempt with this car and I will be reporting it as a lemon. Corporate is a joke and the dealership just passes you around from person to person. Think twice before getting these regular Jeep Cherokees. I wish I did my research they are on the top list for complaints and high rates of reported lemons. More

Don't not buy/deal with this dealership!!! Ummm where to start... tried buying a ram truck a year and half ago from this place, completely rude so I went to sister dealership and had them pick Ummm where to start... tried buying a ram truck a year and half ago from this place, completely rude so I went to sister dealership and had them pick up the truck from here so I could buy the truck from other dealership... I bought the extra tire and electrical warranty because some electrical was not covered ps don't do it... which brings me to today dropped truck off at 10am 10/7/17 for oil change (diesel) and nail in a tire so I had an appointment!!!!!! I'm still standing here 3:25pm with no truck and a 5 more mins 20 mins ago. Screw this dealership and screw dodge give though my grandfather was a engineer for Chrysler for 35 yrs!!!! More

Poor Service I went in to have a tire repaired and didn't have the 'key' for the locking lug nuts. They told me I should buy a new set for ~$70 so that in an emer I went in to have a tire repaired and didn't have the 'key' for the locking lug nuts. They told me I should buy a new set for ~$70 so that in an emergency I would have the right key. They fixed my tire and it was not until I got home I found the new locking lugs in the console! They left the old ones on. I texted and the service rep, Damone, and he apologized and said to bring it back in sometime and they'd put them on. I explained I didn't want to wait around there for 2 hours or more for their mistake. He said that was my only choice. Another lady (Kerry or Carey) called me several weeks later and said she would straighten it out and get me in so I wouldn't have to wait very long. All this happened on June 3, 2017. I am still waiting for at least half-decent service. I bought this truck there...a mistake I shall not make again. More

Everything was great but finance department. Bought vehicles from this dealership and everything was great up to the point of dealing with finance from a guy named JC. We came in more then four Bought vehicles from this dealership and everything was great up to the point of dealing with finance from a guy named JC. We came in more then four times after sales to resign paperwork and even after so it still has not been resolved. We have been told to calm down that this stuff happens all the time and is not a big deal. He was very unprofessional and very aloof the whole time dealing with us. My advice to anyone wanted a dodge, stay clear off this dealership or if you are to buy from here stay clear of JC. The sales people and product are great though. More

Very efficient new car delivery. We found a hard-to-find FIAT model and flew down from out of state to pick it up. Gabe Valenzuela picked me up at the airport and drove me to the dea We found a hard-to-find FIAT model and flew down from out of state to pick it up. Gabe Valenzuela picked me up at the airport and drove me to the dealership. Paperwork went smoothly and efficiently. Gabe made sure that I was familiar with the car. All in all, a very good dealer experience. More

Customer Relations Most miserable dealership from which I have purchased a car. We bought a $27,000 used car which was missing floor mats. We hen we arrived home we no Most miserable dealership from which I have purchased a car. We bought a $27,000 used car which was missing floor mats. We hen we arrived home we noticed the mats were missing since we could see the imprints in the floor. When we callled about the mats we were told they were thrown away because they were too dirty which we found hard to believe since the car was in such fine condition. I have called several times to have the mats replaced and never received any satisfaction. I was contantily told they would check into my complaint and was never called backed. The last person I spoke to was Trent who assured me he would get back to me one way or another regarding the replacement of the mats. After waiting over a week I called him and of course was told I"if the mats are soiled we throw them away". Stay away from this dealership. They will tell you what you want to here and hope you will never call them back. A very disreputable dealership. More

Great Price, Great Value, Great Experience! Gaberiel Valenzvela was a great salesman. The selection was up to par and the price was unbeatable. I was able to get into a brand new vehicle with gr Gaberiel Valenzvela was a great salesman. The selection was up to par and the price was unbeatable. I was able to get into a brand new vehicle with great features and without the hassle of most car dealerships. More

Great staff! My husband and I were in to purchase a pre-owned jeep for our 17 yr. old son. Gabriel Valenzuela was our salesman and he was great! We fell in love My husband and I were in to purchase a pre-owned jeep for our 17 yr. old son. Gabriel Valenzuela was our salesman and he was great! We fell in love with a pre-owned jeep that was higher than our price point but Gabriel really fought to get us in the price range we needed to be in order for us to purchase that jeep! We also had a trade-in and he fought to get us top dollar for that car as well. We can't thank him enough! Also, JC was our finance guy and we was awesome as well! More