Jacksonville Chrysler Jeep Dodge

Collision Repair Had my 15' Challenger in the collision center for accident repairs, I dealt with Amanda and Lisa and they were both wonderful. I was kept up to date o Had my 15' Challenger in the collision center for accident repairs, I dealt with Amanda and Lisa and they were both wonderful. I was kept up to date on status of the vehicle continuously, and they were also patient with me, (lack of a better word - Picky) with my Challenger. The whole experience was great, the repairs were great and done in timely fashion, in and out in 13 days, Amanda and Lisa are great assets to there collision center. Thanks guys for all the hard work and great job. More

FALSE ADVERTIZEMENT OF BEING A CUSTOM JEEP REPAIR FACILITY DO NOT BRING YOUR CUSTOM JEEP HERE FOR REPAIRS! This dealership is not a custom jeep repair facility. dropped off my 2001 custom lifted jeep for a che DO NOT BRING YOUR CUSTOM JEEP HERE FOR REPAIRS! This dealership is not a custom jeep repair facility. dropped off my 2001 custom lifted jeep for a check engine code diagnosis and CV joint repair. 2 weeks and over 1,000 dollars in labor later they still can't fix anything that i brought my jeep in to be repaired or find the root cause. they were claiming corrosion issues etc. they replace one of my check engine code problems which is a new radiator and new radiator fan. while putting in the fan they crack the new radiator and damage the 1 year old fan. and break the relay. they were kind enough to replace the damaged parts. go to pick it up and there is no coolent in the system. they forgot and they top it off and send me on my way. the next day the whole front end comes apart, the radiator hoses are mostly off and the bumper, housing, headlights, and other items are loose and falling off. had vehicle towed back to dealership and awaiting resolution, i do not believe they have certified mechanics working here because they mechanic did not have a uniform on and did not seem to know what he was talking about when discussing the fan relay. they also damaged the PCM while using diagnostic tools on the jeep and did not apply the correct firmware for my PCM from 2001. bottom line is they do not have the right equipment or the right mechanics to be servicing custom jeeps. a complaint has been filed with the BBB and if the jeep cannot be repaired additional litigation may be pursued. worst service ever and left with way more problems that i came in with. DO NOT BRING YOUR CUSTOM JEEP HERE FOR REPAIRS! More

Exceeded expectations Recently brought my truck in to have a minor fender bender repaired. I was not at fault in the accident and it couldn’t have come at a worse time ha Recently brought my truck in to have a minor fender bender repaired. I was not at fault in the accident and it couldn’t have come at a worse time having just moved down to Jacksonville. It was an added stress that I definitely didn’t need and was dreading the thought of dealing with a body shop. I decided to get an estimate from Jacksonville Chrysler Jeep Dodge collision Center because I’ve used their service center before and had a pleasant experience. I’m glad I did. As this was my first accident I was apprehensive but was guided through the process by Amanda and Lisa who were both very professional. Having dealt more with Amanda, I can say that I was very impressed by her attentiveness and attention to detail in regards to the repair work. I highly recommend them to anyone needing a no hassle repair experience. More

New Vehicle Purchase We bought a Jeep Grand Cherokee from this dealership and are extremely happy with the process, selection and salesman (Nathan Hunt). We highly recomme We bought a Jeep Grand Cherokee from this dealership and are extremely happy with the process, selection and salesman (Nathan Hunt). We highly recommend this dealership and salesman. This makes our third vehicle from this location. More

Lost loyal customer Poor customer service. We've purchased 3 new vehicles here in the last 3 years. We service our vehicles here, but no more. New vehicle purchases come Poor customer service. We've purchased 3 new vehicles here in the last 3 years. We service our vehicles here, but no more. New vehicle purchases come with complimentary Oil changes, unless you forget to get them to sign on it. Two of our vehicles got free oil changes for a period. We then continue to have them serviced here and we pay. It was during my Charger's oil change (they beat up every one of my rims during tire rotation) that my husband browsed around and bought his new $46k Ram. I had to come by after work to turn in his "like new" current truck and paperwork was quickly signed. Well today for it's first oil change, they refused to comp it. After speaking to a manager, still no dice. So gone is any future business of ours, over oil changes! They let us walk, so since they don't care where we spend our money, it won't be here. More

New vehicle purchase This was the third new vehicle we have purchased from this dealership. Our salesman, Logan Kelley, was very helpful, as well as knowledgeable. Everyon This was the third new vehicle we have purchased from this dealership. Our salesman, Logan Kelley, was very helpful, as well as knowledgeable. Everyone else who assisted in our purchase were nice, from the sales manager to the finance guy. More

Helpful Great service. Wait time was not long at all. I would definitely take my car back in the future. And I would recommend them as well. Great service. Wait time was not long at all. I would definitely take my car back in the future. And I would recommend them as well. More

Service I had to take my vehicle in for routine service. My overall experience was great. The staff were all very helpful and explained everything to me. I I had to take my vehicle in for routine service. My overall experience was great. The staff were all very helpful and explained everything to me. I was given a time that my car would be there and it was actually not there for as long as I was told. (That’s a good thing). I would without a doubt recommend this dealership in the future. More

Service and warranty Service is poor and warranty wouldn't cover my running boards falling off my truck at 45k miles... service sucks and warranty will jew you out of any Service is poor and warranty wouldn't cover my running boards falling off my truck at 45k miles... service sucks and warranty will jew you out of any warranty claims.. I HATE MY TRUCK AND WILL NEVER BUY ANOTHER DODGE EVER... More

Oil Change, tire rotation, warranty work Had my 2015 Jeep Grand Cherokee SRT recently serviced at Jax CJDR. Every time I go there the service advisor that helped me on the prior visit is no l Had my 2015 Jeep Grand Cherokee SRT recently serviced at Jax CJDR. Every time I go there the service advisor that helped me on the prior visit is no longer there. Sadly they change service advisors like I change my clothes. My wife’s car is a Mercedes and we’ve had the same SA for 8-10 years. Not sure what the deal is with JAX CJDR. In any event, my new SA this time was Alex Canzano, I hope he hangs around a while, he was great to work with. All work was completed as requested and promised. He also made me aware of their oil change program (purchase 4 in advance) which will reduce my oil change expense tremendously since I have to have full synthetic oil. Everything went as I had hoped so I’m a very pleased customer. Thank Alex, much appreciated! R. Ritenour More