Jacksonville Chrysler Jeep Dodge

Please don't waste your time going here. I was quoted $1,100 for a $200 part in an hour of Labor... Or at least what would take me an hour to do without a lift or any professional tools. The I was quoted $1,100 for a $200 part in an hour of Labor... Or at least what would take me an hour to do without a lift or any professional tools. The price college and take advantage of people and it really is a shame. I will never step foot in this dealership again to buy a vehicle or to have one serviced. I would walk before going back here. More

Took my Jeep to Baymeadows for an oil change and five tire rotation. When they put the tire back on my tailgate they dented the tailgate. When I took it back for review they told me the dent was due to t tire rotation. When they put the tire back on my tailgate they dented the tailgate. When I took it back for review they told me the dent was due to the size of the tire. It is a dent!! They refused to take any ownership of what they had done going so far to say that I had done it.. I would give them zero Stars if possible. Beware! If you have work done here you better take video of your entire vehicle front to back top to bottom. More

I recently sold my truck that I had bought a few years ago. I have been trying to get my GAP refund but get no response from anyone. I have sent multiple emails to Reginald after her asked my to email him ago. I have been trying to get my GAP refund but get no response from anyone. I have sent multiple emails to Reginald after her asked my to email him. I have left multiple voicemails for him and the finance manager yet no response. I have been trying to get my refund since the beginning of July but everything is just ignored. Seems like they hope I will forget. More

Ben Dubeau is very knowledgeable, professional, and we are very happy with our new Jeep. Thank you, Ben! are very happy with our new Jeep. Thank you, Ben! More

Misty took care of my unexpected Jeep dash lights with great customer service. Always a plus having a shuttle for customers. great customer service. Always a plus having a shuttle for customers. More

Allow me to echo the many other one star reviews on here about how ABSOLUTELY HORRIBLE J. PEREZ and the service team at Jax CJD is. After a DOZEN trips and 8 different parts replaced on my vehicle we still about how ABSOLUTELY HORRIBLE J. PEREZ and the service team at Jax CJD is. After a DOZEN trips and 8 different parts replaced on my vehicle we still have issues. Not only did they NOT fix my vehicle but J.Perez "the service director" was a terrible person to try and work with. All he did was provide one lie after another to just try and get me and my vehicle out of the dealership. He wouldn't even reply to my email or the manufacturers emails and voicemail to try to resolve my issues. The last time my Jeep was there it sat for almost two weeks untouched as he continued to feed me lies about getting someone else to look at it. It even got to the point when I confronted him in his office that he stood up and started shouting at me in frustration. This service department is an embarrassment and an extremely unprofessional place. I spent 4 months trying to get my vehicle fixed here only to be told I should trade it in or take my business elsewhere. I will make sure to let everyone I know to stay as far away from JP's joke work ethic, lies, and deception as possible. Thanks for nothing JaxCJD. You will be the last place me and anyone I know ever goes for anything ever again. Thanks for nothing but stress and an enormous waste of time. More

My 2020 Jeep Gladiator 4WD was not working. I bought it her and Alex took care of me. He told me since my Jeep was just above 36K miles, It was not covered under warranty and he made me pay $12 I bought it her and Alex took care of me. He told me since my Jeep was just above 36K miles, It was not covered under warranty and he made me pay $1200 for it. of which $900 was just labor, He deliberately called me 2 hours before I was to pick up and said that they need to do something else which will cost me $400 in labor more if I need to pick it up today. I see in other reviews that this is always the trend to make customers pay extra who need the vehicle immediately. He told me that since my Jeep is just above 36K mile Jeep might make an exception and repay me. He said he will be available to talk to them I called Jeep customer cand for we have tried to reach Alex for 2 weeks left 20 VM:'s and email 10 times and he does not respond. Jeep says they cannot move ahead without speaking to Alex first. I just leant today that my vehicle was to be covered under Power train warranty as it was a transmission issue, and he never did that. Jeep is trying to reach to him for an explanation and he is or responding. More

January 8th I bought a 55000. 00 Gladiator Willy's edition. The dealer added on a 2200.00 extended warranty that I didn't want and still have no information about. They also raised 00 Gladiator Willy's edition. The dealer added on a 2200.00 extended warranty that I didn't want and still have no information about. They also raised my bank rate up a 100th of a percent. Tried to call general manager with no luck. Fast forward to March 11th decided to give the Service department a try and took my 2015 Dodge Journey for a new thermostat replacement. It was 462.00 a bit high but I needed it done quickly and correctly. I had a 10% coupon and the service representative said 416.00 plus tax= 447.00 and change. Went to pick it up and cashier said 482.00. I said what the heck, he took me to a service manager and he stated another 35.00 were miscellaneous shop fees. I called BS. They told me to call the general manager who doesn't work very often, I guess. I called he wasn't there, again. The guy on the phone said another manager would call me back. That never happened! Long story short I will never buy or get service at any of their dealers again. There is a reason they all have a rating of 3.8 yo 3.6. More

Horrible service, and told it was my responsibility. I brought my 2016 Ram to Jacksonville Chrysler Jeep Dodge Ram for a vibration issue. They ultimately ended up cross threading 3 different lug nut I brought my 2016 Ram to Jacksonville Chrysler Jeep Dodge Ram for a vibration issue. They ultimately ended up cross threading 3 different lug nuts on 3 different wheel spacers and told me it was because their technicians are not familiar with lift kits or wheel spacers and gave the truck back to me like that. Needless to say they never identified the vibration issue. More

xxx people, explained we needed a van to transport our dying mother from Florida to Michigan. They had a van for us and we told them we wanted it. We were told by salesman to come back tomorrow and we’ll dying mother from Florida to Michigan. They had a van for us and we told them we wanted it. We were told by salesman to come back tomorrow and we’ll have everything ready for you. Came back next day and van was sold. No human element exists with this dealer. More