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Jackson Acura - Service Center

Roswell, GA

4.8
4,730 Reviews

4,730 Reviews of Jackson Acura - Service Center

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September 28, 2022

I was extremely disappointed in the service I received. Having never used Jackson Acura before, I thought I would give them a try because they are closer to my work, but boy was that a mistake. Cody was ve More

by Lee Fain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Jackson Acura responded

Lee, Here at Jackson Acura, we are committed to providing a pleasant experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. Thank you for talking with other members of our team, and for your business that resulted from that discussion. If you have any questions or would care to discuss this further, please contact Rodney Jones, our Service Manager, at (770) 650-4000.

September 28, 2022

Great service as always. Timely, customer friendly and quality service. Thank you will visit again for other services More

by ASHISH.RAJPUT
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2022 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura!

September 27, 2022

Easy to book appointments. Minimal wait time for outcome of inspection. Repair service completed as projected. More

by bonnie.yancey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Jackson Acura responded

Bonnie, Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Yvonne and the team, and we look forward to working with you again.

September 27, 2022

Service was good. My car was not vacuum. This is the second time this has happened More

by niyaijohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. While it's good to hear that our team delivered a 4 Star experience, we strive to deliver an exceptional experience and we hope to see you again.

September 27, 2022

It was easy to schedule an appointment and good service. I was in and out quickly. More

by Carlrush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Polito
Sep 27, 2022 -

Jackson Acura responded

It's great to hear that our service team delivered such a positive experience! Thank you for choosing Jackson Acura!

September 26, 2022

Always very receptive, professional, and courteous. No suprises with excellent communication, and deliver above expectations. More

by flavorsj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear Cameron and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

September 26, 2022

They took care of my issue in short order as promised. That works for me. I really don't have more words to say. Bye More

by M2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Jackson Acura responded

It's great to hear that our team delivered a 5 Star experience! Thank you for choosing Jackson Acura! We look forward to seeing you back again in the future.

September 26, 2022

Always thorough, always welcoming, always courteous, always comprehensive in explaining what has been done. Very confident taking my car to Jackson for service. More

by The Media Trainer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wiest
Sep 27, 2022 -

Jackson Acura responded

Thank you for your business and this review. We're happy to hear Yvonne and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

September 26, 2022

Yvonne is a pleasure to work with. She always goes out of her way to make sure I receive great service! More

by dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Jackson Acura responded

Dave, Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Yvonne was able to help, and we hope to see you again!

September 25, 2022

They are So friendly, prompt and understanding! I Love having an appointment and it being honored! More

by Sspete2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Jackson Acura responded

Thank you for choosing Jackson Acura, your feedback and rating mean a lot to us. We're glad Nick and our team were able to help, and we look forward to seeing you again!

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