Jackson Acura - Service Center

Jackson Acura responded

Thank you for sharing your positive experience with us! We’re thrilled to hear that you’ve been pleased with both your vehicle purchase and ongoing maintenance visits. It’s fantastic to know that Yvonne has been so helpful and that our team’s professionalism and efficiency have stood out to you. We take great pride in maintaining a clean environment and providing amenities that enhance your waiting experience, so we’re delighted that you enjoyed the Starbucks, snacks, and workspaces. If there's anything more we can do to improve your future visits, please let us know. We look forward to continuing to serve you with excellence! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for sharing your experience! We’re thrilled to hear that from the moment you arrived, you felt welcomed and that the atmosphere at our dealership made a positive impression on you. It's wonderful to know that our team was able to make your visit enjoyable, despite the distance you traveled. If there’s anything else you need in the meantime, please don’t hesitate to reach out. We truly appreciate your kind words and look forward to seeing you at your next oil change! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that your first visit to Jackson Acura was a positive one and that we were able to address everything in a timely manner. Providing efficient and thorough service is our goal, and we're glad we could meet your expectations. If you need any further assistance or have any additional feedback, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful feedback! We’re delighted to hear that Nick Covino consistently provides you with dependable and thoughtful service. It's our goal to offer friendly and efficient support to all our customers, and we're glad to know Nick exemplifies these values. Consistency and dependability are key aspects of our service, and we're thrilled to see that you recognize and appreciate these qualities. If you need anything further, please don’t hesitate to reach out. We look forward to your next visit and continuing to meet your expectations! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback! We're thrilled to hear that Yvonne provided you with an awesome service experience. At Jackson Acura, we prioritize transparent communication and ensuring our customers receive exactly what they need without unnecessary upselling. Your loyalty means a lot to us, and we're glad to have earned your trust even beyond the warranty period. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your glowing review! We're thrilled to hear that you had an excellent service experience with us. Providing fast and efficient service while ensuring our customers are comfortable is always our goal at Jackson Acura. Your satisfaction is important to us, and we appreciate your kind words about our staff. If there's anything else we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to welcoming you back for your future automotive needs! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your positive feedback! We're delighted that you had a great service experience with us at Jackson Acura. Our team strives to provide excellent service and create a comfortable environment for our customers while they wait for their car repairs. Your kind words about our staff truly mean a lot to us. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback and for highlighting the friendliness and professionalism of our team. We sincerely apologize for the condition of our customer snack bar during your visit. This is not up to our usual standards, and we appreciate you bringing it to our attention. We will address these issues immediately to ensure a better experience for all our customers. If you need any further assistance, please don’t hesitate to reach out. Your satisfaction is important to us, and we hope to provide a more pleasant visit next time! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We're thrilled to hear that your service was completed efficiently and ahead of schedule. Providing quick and thorough service is always our goal, and we're glad we could exceed your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future! Warm Regards, Jackson Acura Team

linda and ed responded

First of all, I rated both Yvonne and Paul at 5 stars. When I got a response from Acura, it noted we had rated them 4 stars and what could they do better? Something is seriously wrong with your system if you cannot distinguish between 5 stars instead of 4. Duh!

Jackson Acura responded

Thank you for sharing your experience and feedback. We’re delighted to hear that you’ve been happy with the service provided by Yvonne and Paul and that you consistently rate them highly. We sincerely apologize for the discrepancy in your rating and understand how frustrating that can be. Your satisfaction is extremely important to us, and we appreciate you bringing this issue to our attention. We are looking into this matter to ensure our system accurately reflects your ratings in the future. If there’s anything further we can do to assist you, please don’t hesitate to reach out. We look forward to continuing to serve you and exceeding your expectations! Warm Regards, Jackson Acura Team