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Jackson Acura - Service Center

Roswell, GA

4.8
4,730 Reviews

4,730 Reviews of Jackson Acura - Service Center

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May 14, 2024

Had a great experience at Jackson Acura with my advisor Cody Johnson. He was very knowledgeable and helpful, and explained everything clearly and patiently. The service was quality and consistent, and t More

by Radler455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Jackson Acura responded

Thank you for sharing your wonderful experience with us! We’re thrilled to hear that Cody was able to assist you with such expertise and clarity. Keeping our customers informed and comfortable during their visit is a top priority for us, and it’s great to know you enjoyed the amenities in our customer lounge. We truly appreciate your recommendation and are proud to be considered the best in the area. At Jackson Acura, we are committed to providing reliable and professional service to all our customers, and we’re glad we could meet your expectations. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

May 13, 2024

Great experience as always. They do a great job servicing my vehicle. Nick is awesome and makes the process easy. I'll continue to use them to service our vehicle. The great More

by mcibulskas11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear about your positive experiences at Jackson Acura. It's fantastic to know that Nick provides you with excellent service and makes the process easy for you each time you visit. We take pride in delivering top-notch service to our customers, and it's wonderful to hear that this played a role in your decision to choose us for both servicing and purchasing your vehicle. Your satisfaction is our priority, and we're truly grateful for your continued loyalty and support. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

May 12, 2024

The dealership was very accommodating. The service center took me in, shortly before closing. Yvonne was very friendly and professional! Thank you so much! More

by Germanyin85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Jackson Acura responded

We're delighted to hear about your positive experience with us! At Jackson Acura, we strive to provide exceptional service to all our customers, even when it's close to closing time. Yvonne is indeed a valued member of our team, and we're glad to hear that she provided you with friendly and professional service. Thank you for choosing us, and we look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

May 11, 2024

Cody was excellent in handling my service needs for my MDX. My only issue with Jackson Acura is high service prices. More

by MarMar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

We're thrilled to hear that Cody provided excellent service for your MDX at Jackson Acura! Ensuring our customers receive top-notch care is always our priority. We appreciate your feedback regarding our service prices, and we're continuously striving to offer competitive pricing while maintaining the service expertise and high-quality OEM parts you deserve. Your satisfaction is incredibly important to us, and we're committed to providing you with the best service possible to ensure an exceptional experience every time you visit. If you have any further feedback or would like to discuss pricing, please don't hesitate to reach out. We truly value your business and hope for the opportunity to serve you again in the future! Warm Regards, Jackson Acura Team

May 09, 2024

That's why I'm Comfort confident Jackson Acura is a clean professional facility all of the staff conduct themselves in a professional manner. Nick always does an excellent job very professional More

by MMABARN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

We're delighted to hear about your positive experience at Jackson Acura! Maintaining a clean and professional environment is a top priority for us, and we're thrilled that you felt comfortable during your visit. Nick and our entire team strive to provide exceptional service with professionalism and expertise. Your feedback is greatly appreciated, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

May 08, 2024

Excellent service dept and Nick is a very good service advisor . Bought our MDX from Jackson and they perform all our service More

by Russellscott2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with our service department and highlighting Nick's excellence as your service advisor. We strive to provide top-notch service to all our customers, and it's wonderful to hear that we've met your expectations. Your loyalty and your trust in Jackson Acura for both vehicle purchases and service mean a great deal to us. Should you need any further assistance or have additional feedback, please don't hesitate to reach out. We look forward to continuing to provide you with top-notch service in the future! Warm Regards, Jackson Acura Team

May 07, 2024

Cody was efficient and kept me informed. And his follow up was very good., and friendly More

by Rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

We're delighted to hear about your positive experience with Cody! Ensuring efficiency and maintaining clear communication throughout the service process is always our priority. It's fantastic to hear that Cody's follow-up was exceptional and that you found him friendly. At Jackson Acura, we're dedicated to providing exceptional service and fostering positive customer experiences. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

May 07, 2024

I had a great experience having my car serviced at Jackson Acura on May 6, 2024. The service employees are friendly and professional. I always choose Nick Covino as my service advisor. He always keeps More

by Kjtool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

Thank you for sharing your recent service experience with us! We're delighted to hear that you had a great visit. It's wonderful to know that Nick's professionalism and dedication to keeping you informed throughout the process have made a positive impression on you. At Jackson Acura, we strive to provide friendly and professional service to all our customers - Your recommendation of Nick truly means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your continued trust in us, and we look forward to serving you again soon! Warm Regards, Jackson Acura Team

May 07, 2024

Excellent Dealership with great service, transparency, efficiency, thorough work, great pricing, and they friendly staff More

by jduson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

We're thrilled to receive such positive feedback! Providing exceptional service and transparency to our customers is always our top priority. We're glad to hear that you had a great experience with us and found our staff to be friendly and efficient. If there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

May 05, 2024

I am very satisfied with the quality of service that I received from Jackson Acura!! More

by pjlfree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

We're thrilled to hear that you were highly satisfied with the service you received at Jackson Acura! Providing exceptional service is at the core of our values, and we strive to ensure every customer leaves feeling completely satisfied. Your positive feedback reaffirms our dedication to delivering top-notch service at every visit. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We truly value your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

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