Jackson Acura - Service Center

I'm always happy with the service here, I even convinced my parents to get an Acura and to come here for their service needs. my parents to get an Acura and to come here for their service needs. More

On 5/5/25, I brought my 2021 RDX in for a sunroof that would not close. Only to find that the entire fixture had to be replaced because Acura posted a service bulletin 8/11/23 that they weren’t installed would not close. Only to find that the entire fixture had to be replaced because Acura posted a service bulletin 8/11/23 that they weren’t installed properly. I was never notified of any of this. My vehicles warranty had lapsed so I had to pay close to $4000. I was given a loaner vehicle for a day and when the car was returned to me, the one touch feature did not work. Also, the track that was installed was broken for the new sunroof. I was inconvenienced again, 5/12/25 , having to bring my vehicle back in and have an entire new one installed. Very disappointed that my vehicle was allowed to leave the lot and returned to me only to find out it needed to be replaced a second time. Also, I feel that since this was a Acura problem, I should be compensated for the replacement of the entire moon roof. This is an issue that needs to be recalled so that it doesn’t happen to other owners of Acura RDX and MDX. Thank you, Courtney Spradlin More

These people were all very nice and accommodating. They explained everything that the car needed a pond what could wait. They explained everything that the car needed a pond what could wait. More

From the moment I brought my car in to be service all staff took care of us. The communication was great. My car needed a seal replacement that my husband didn't know about nor had the time to do himself staff took care of us. The communication was great. My car needed a seal replacement that my husband didn't know about nor had the time to do himself. It was a joy to cash out with Yvonne. More

We had a fuel pump recall issue. It took months and no word. Finally, my wife called back and was informed the part still hadn’t come in. Finally, she made arrangements to leave it f It took months and no word. Finally, my wife called back and was informed the part still hadn’t come in. Finally, she made arrangements to leave it for two weeks while we were out of town. The dealership was advised that when we got back, the car was moving out of state. We were led to believe we could not go elsewhere as the part was specifically for our vehicle. Miraculously, it was done, along, of course with the recommendation for $1,800.00 worth of other services. The lack of communication, concern and attention were underwhelming to say the least. I will not have any service done at this dealership again. Also, website does not list GM or any other leader for contact. More

I found Jackson Acura worth the drive. Professional and thorough. A very pleasant waiting area. Friendly customer service. Professional and thorough. A very pleasant waiting area. Friendly customer service. More

Yvonne is always great to deal with for all of our service needs. She's knowledgeable and helpful. I'd highly recommend Jackson Acura. service needs. She's knowledgeable and helpful. I'd highly recommend Jackson Acura. More

I always try to work with Yvonne, she is thorough and reasonable and never tries to "scare " me into any service. reasonable and never tries to "scare " me into any service. More

Sabri is great for service. Sergei is great for selling cars. The rest of the dealer is awful Sergei is great for selling cars. The rest of the dealer is awful More

Jackson Acura does a great job servicing my vehicle. I usually take my work computer and do some work while waiting for my service to be done. They have great little work spaces, coffee, and some snacks I usually take my work computer and do some work while waiting for my service to be done. They have great little work spaces, coffee, and some snacks. I always feel like they are being honest with me about work that needs to be done on my car. More