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Jackson Acura - Service Center

Roswell, GA

4.8
4,724 Reviews

4,724 Reviews of Jackson Acura - Service Center

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May 16, 2024

Cameron was very helpful and very professional. In addition to assisting me with the the service of my Integra, he was also guided me through the recall process on my MDX. I am always happy to wo More

by Quality Geek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Cameron provided you with helpful and professional service, both with your Integra and guiding you through the recall process on your MDX. At Jackson Acura, we take pride in our personalized approach to customer service, and we're glad to hear that our neighborhood business atmosphere contributes to that. We truly appreciate your loyalty and look forward to continuing to provide you with excellent service in the future! Warm Regards, Jackson Acura Team

May 15, 2024

Outstanding dealership, with great people in both sales and service. I have dealt with other Acura dealers in the past, and Jackson Acura is head-and-shoulders above any other Atlanta dealerships. More

by CLIFFBIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Jackson Acura responded

Thank you for your fantastic feedback! We're delighted to hear that you've had such a positive experience with both our sales and service teams. It's an honor to be considered head-and-shoulders above other dealerships in Atlanta. At Jackson Acura, our commitment to excellence and customer satisfaction is at the core of our business values. We look forward to continuing to exceed your expectations in the future! Warm Regards, Jackson Acura Team

May 15, 2024

First class and well run dealership. Always clean, with professional staff and excellent service. Nick has been my service advisor for many years, through 3 Acuras. Very accommodating an More

by gofer_cation.0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We're delighted to hear that you've consistently experienced excellent service and professionalism at our dealership. It's fantastic to know that Nick has provided accommodating and thorough service for you over the years. We deeply appreciate your loyalty and trust in us through three Acuras. At Jackson Acura, maintaining a first-class environment and delivering top-notch customer care are fundamental to our values. We look forward to continuing to serve you through many more Acuras! Warm Regards, Jackson Acura Team

May 14, 2024

Had a great experience at Jackson Acura with my advisor Cody Johnson. He was very knowledgeable and helpful, and explained everything clearly and patiently. The service was quality and consistent, and t More

by Radler455
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Jackson Acura responded

Thank you for sharing your wonderful experience with us! We’re thrilled to hear that Cody was able to assist you with such expertise and clarity. Keeping our customers informed and comfortable during their visit is a top priority for us, and it’s great to know you enjoyed the amenities in our customer lounge. We truly appreciate your recommendation and are proud to be considered the best in the area. At Jackson Acura, we are committed to providing reliable and professional service to all our customers, and we’re glad we could meet your expectations. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

May 14, 2024

Always receive friendly service when I arrive. They maintain my RDX to ensure it is in perfect running condition. More

by jarasp6864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Jackson Acura responded

Thank you so much for your kind words! We're thrilled to hear that you're happy with the service you receive and that your RDX is running smoothly. Our team always strives to provide the best care and friendly service for our customers. We truly appreciate your trust in us and look forward to continuing to keep your vehicle in top condition. Safe travels! Warm Regards, Jackson Acura Team

May 13, 2024

Great experience as always. They do a great job servicing my vehicle. Nick is awesome and makes the process easy. I'll continue to use them to service our vehicle. The great More

by mcibulskas11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear about your positive experiences at Jackson Acura. It's fantastic to know that Nick provides you with excellent service and makes the process easy for you each time you visit. We take pride in delivering top-notch service to our customers, and it's wonderful to hear that this played a role in your decision to choose us for both servicing and purchasing your vehicle. Your satisfaction is our priority, and we're truly grateful for your continued loyalty and support. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

May 12, 2024

The dealership was very accommodating. The service center took me in, shortly before closing. Yvonne was very friendly and professional! Thank you so much! More

by Germanyin85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Jackson Acura responded

We're delighted to hear about your positive experience with us! At Jackson Acura, we strive to provide exceptional service to all our customers, even when it's close to closing time. Yvonne is indeed a valued member of our team, and we're glad to hear that she provided you with friendly and professional service. Thank you for choosing us, and we look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

May 11, 2024

Cody was excellent in handling my service needs for my MDX. My only issue with Jackson Acura is high service prices. More

by MarMar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

We're thrilled to hear that Cody provided excellent service for your MDX at Jackson Acura! Ensuring our customers receive top-notch care is always our priority. We appreciate your feedback regarding our service prices, and we're continuously striving to offer competitive pricing while maintaining the service expertise and high-quality OEM parts you deserve. Your satisfaction is incredibly important to us, and we're committed to providing you with the best service possible to ensure an exceptional experience every time you visit. If you have any further feedback or would like to discuss pricing, please don't hesitate to reach out. We truly value your business and hope for the opportunity to serve you again in the future! Warm Regards, Jackson Acura Team

May 09, 2024

That's why I'm Comfort confident Jackson Acura is a clean professional facility all of the staff conduct themselves in a professional manner. Nick always does an excellent job very professional More

by MMABARN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

We're delighted to hear about your positive experience at Jackson Acura! Maintaining a clean and professional environment is a top priority for us, and we're thrilled that you felt comfortable during your visit. Nick and our entire team strive to provide exceptional service with professionalism and expertise. Your feedback is greatly appreciated, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

May 08, 2024

Excellent service dept and Nick is a very good service advisor . Bought our MDX from Jackson and they perform all our service More

by Russellscott2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with our service department and highlighting Nick's excellence as your service advisor. We strive to provide top-notch service to all our customers, and it's wonderful to hear that we've met your expectations. Your loyalty and your trust in Jackson Acura for both vehicle purchases and service mean a great deal to us. Should you need any further assistance or have additional feedback, please don't hesitate to reach out. We look forward to continuing to provide you with top-notch service in the future! Warm Regards, Jackson Acura Team

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