Jackson Acura - Service Center

do nto appreciate that service prices are not public Service was timely, but the fact that the service rep hand wrote service prices is deceitful. Additional service was recommended that did not show up Service was timely, but the fact that the service rep hand wrote service prices is deceitful. Additional service was recommended that did not show up when I scheduled service based on the maintenance minder. And that service was $400 . Felt like a shake down. I will probably take my service business elseware based on this repeated experience. More

Great service The service was great as usual, however the charge was a bit excessive. The price for the air filter replacements for the engine and cabin seemed over The service was great as usual, however the charge was a bit excessive. The price for the air filter replacements for the engine and cabin seemed overpriced. More

Excellent Svc Facility is always neat and clean and service personnel always professional, knowledgeable and honest! They get you in and out and supply all the comf Facility is always neat and clean and service personnel always professional, knowledgeable and honest! They get you in and out and supply all the comforts while you are there. Nick Covino has been my service guy for years and he is awesome! He always works me in when I just walk in for a diagnostic check or for oil change and tire rotation. If a more extensive service is needed, he gets me either a ride to and from work or a loaner car. I recommend this dealership highly. More

Acura TSB insufficient but dealership fixed issue Jackson Acura followed technical service bulletin (under warranty) to fix my brakes but issue continued. They did additional work, at no cost to me, Jackson Acura followed technical service bulletin (under warranty) to fix my brakes but issue continued. They did additional work, at no cost to me, to fix issue successfully. Great dealership. More

Hassle Free Very accommodating service staff thank you for making it so easy to accomplish will continue to bring my car in for all services thank you Very accommodating service staff thank you for making it so easy to accomplish will continue to bring my car in for all services thank you More

Not happy with our car service We brought our new Acura MDX in for its second service. The only good thing about it was our service rep, Brittany. When we got our car back evidentl We brought our new Acura MDX in for its second service. The only good thing about it was our service rep, Brittany. When we got our car back evidently the power had been disconnected and our seat memory didn’t work... they had no explanation of this. They were also supposed to wash the car.... dirty spots all over it. The morning after our oil change we had oil all over our carport floor. We called Jackson Acura and (we live over an hour away and drove to them for supposedly the best service on our car) and our representative was off work so we spoke to someone else who said they would talk to management and call us back..... which never happened. NEVER received even a call back. I took my MDX to our local Honda dealership to be checked and yes, something had not been installed correctly, evidently the plug had not been installed correctly, and was leaking oil. The Honda dealership fixed our problem and added oil that we needed. We were told if this had gone on for too long they would have had to replace our engine. Thank goodness we saw the oil leak. While we were waiting on our car to be serviced we were told a shuttle would be arranged to take us to lunch, which also never happened. We walked down Alpharetta highway for our lunch. To say I am not happy with Jackson Acura is an understatement. This is the third vehicle we have purchased there and I expect better service. More

Honest and professional analysis. Cody and his team were looking out for my best interests. The problem could be caused by one of two separate mechanisms. Rather then guess, I will ret Cody and his team were looking out for my best interests. The problem could be caused by one of two separate mechanisms. Rather then guess, I will return when the car is exhibiting the problem with the air conditioning. More

Always a pleasure Service department os always courteous and quick. I was promptly greeted upon arrival and my service was completed quicker than their estimated time. Service department os always courteous and quick. I was promptly greeted upon arrival and my service was completed quicker than their estimated time. Speedy checkout with new pay through text message. More

Maintenance Service-B Service was good & Brittany was courteous, However, I did have to wait 3.5 h and that was a bit too much time to spend on a weekend just to get oil ch Service was good & Brittany was courteous, However, I did have to wait 3.5 h and that was a bit too much time to spend on a weekend just to get oil change done. Car was washed outside but inside it was not nicely vacuumed. More

Very accommodating The appointment was last minute and the service technician did everything possible to accommodate my last minute request. She was outstanding and I l The appointment was last minute and the service technician did everything possible to accommodate my last minute request. She was outstanding and I look forward to working with her again In the future. More