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Jackson Acura - Service Center

Roswell, GA

4.8
4,795 Reviews
Call Service Center (770) 650-4000

4,795 Reviews of Jackson Acura - Service Center

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November 13, 2023

Great service and very convenience/efficient. They keep me well informed throughout the service appointment. More

by cory.bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're delighted to hear you had a positive visit with our service team. We try our best to provide an efficient, exceptional experience. If there is anything we can assist you with in the future, please let us know!

November 13, 2023

The Sales and Service departments here are first-class. We purchased our MDX from Sergei and have had service exclusively at Jackson Acura. Nick Covino is personal and professional: you can trust More

by ellenh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jackson Acura responded

Thank you for this positive review! We truly value your kind words and feedback. It's rewarding to know Sergei, Nick, and the rest of our team continue to deliver quality service every time you visit. We appreciate your business and look forward to assisting you in the future!

Nov 17, 2023 -

ellenh responded

I forgot to mention the gentleman who greeted me at the service station drive-though. I didn't get his name but he was also another excellent customer service representative of Jackson Acura.

November 13, 2023

Cameron was very good at keeping me informed about my vehicle while it was being serviced. More

by KAYMANIKOWK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're delighted to hear about your positive experience with Cameron and the rest of our service team! If there is anything we can assist you with in the future, please let us know.

November 12, 2023

Great customer service by Nick Covino! In and out in an hour, thank you very much! More

by rongagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're delighted to hear Nick provided such a positive experience for you! Ensuring everyone leaves happy is our goal. Thank you for choosing Jackson Acura; we appreciate your trust in us!

November 11, 2023

Prompt and great service Good , fast and prompt service Close to my house and convenient More

by Subir Basu
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
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Nov 11, 2023 -

Subir Basu responded

My service advior Yvonne is great and knowledgeable and Jackson acura provides excellent service

Sep 25, 2024 -

Jackson Acura responded

Thank you for your kind words and for your patience as we address older reviews; we're sorry for the delay in our response. We're thrilled to hear that you had a prompt and great service experience with Yvonne as your advisor. At Jackson Acura, we strive to provide knowledgeable and convenient service to our valued customers. Your satisfaction is our priority, and we appreciate your continued trust in us. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

November 10, 2023

Accommodating, informative, friendly and, knowledgeable team. Pleasant and comfortable waiting lounge that also provides perfect locations for working while waiting. More

by LeaT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- Although we're pleased to have provided a 4-star experience, our goal is to consistently deliver exceptional service. We look forward to the opportunity to exceed your expectations in the future.

November 10, 2023

always great service and great work from jackson acura. Yvonne is the best and got me out of there early than expected. thank you. More

by PATRICK.SCHUTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're thrilled to hear Yvonne and the rest of our team continue to serve you well! We look forward to welcoming you back again in the future!

November 10, 2023

Seamless experience Seamless experience. Walked in and out within an hour. Great servicez Seamless experience. I Walked in and out within an hour. Great customer service. More

by monicaygibbs
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Johnson
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Nov 16, 2023 -

Jackson Acura responded

We appreciate you sharing your feedback! Ensuring our guests have an exceptional experience is our top priority, and your input is instrumental in measuring our success. If there's anything we can assist you with in the future, please don't hesitate to reach out!

November 09, 2023

Sergi and the rest of the sales team are amazing! Just wish I could say the same of the Service Department. More

by jeff_tanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Jackson Acura responded

Dear jeff_tanner, Thank you very much for sharing your experience with Sergei and the rest of our sales team! While it's great to hear they have assisted you well, our goal is 100% customer satisfaction. Even though your review did not shine a positive light on our service department, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns. Sincerely, Rodney Jones Service Manager 678-259-9391

November 09, 2023

Yvonne Russell did good service with me and really help me and talked to me more detail , thank you! More

by xiaoyan7755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Jackson Acura responded

Thank you for taking the time to share your feedback -- It's great to hear Yvonne and our service team delivered such a positive experience! Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jackson Acura, we hope to assist you in the future!

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