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Jackson Acura - Service Center

Roswell, GA

4.8
4,795 Reviews

4,795 Reviews of Jackson Acura - Service Center

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January 02, 2024

Great service. They were very busy that day but took very good care of me. More

by CWDAVIS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience! Ensuring our customers feel well-taken care of is a top priority for us, so we're pleased to hear that you received great service even on a busy day. If there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your business and look forward to providing you with excellent service in the future. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

December 29, 2023

Always great service with a professional environment. Went in for an oil change, quick turnaround and complementary car wash was greatly appreciated! More

by srenaldo3223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive feedback! We're delighted to hear that you consistently experience great service at our dealership! Providing efficient and consistent top-notch service is a priority for us. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to providing you with excellent service in the future. Safe travels, and thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

December 29, 2023

Professional and efficient. Sergei is the best and the service department is great including the waiting room. More

by ethomas1344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive feedback! It's wonderful to hear that Sergei and our service department continue to provide a great customer experience when you visit. We truly appreciate your kind words and your recognition. If there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to providing you with continued excellent service in the future. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

December 28, 2023

Great customer service and communication regarding the service provided my car. And my car was finished in half the time they quoted initially. More

by bwestfall911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive feedback! We're delighted to hear that you experienced great service and effective communication regarding your car. Efficiency and timely service are priorities for us, and we're thrilled to have exceeded your expectations! If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

December 27, 2023

Nick Covino provided great service. He was able to fit me in to look at my car quickly and found that services that another dealer recommended were not necessary. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with Nick! We're pleased to hear that he provided great service and accommodated you promptly. It's especially valuable to know that Nick's expertise led to the discovery that certain services recommended by another dealer were not necessary. We appreciate your feedback and the trust you've placed in us. If there's anything else we can assist you with, please feel free to reach out. We look forward to continuing to provide you with excellent service in the future. Thank you for choosing us for your automotive needs! Warm Regards, Jackson Acura Team

December 21, 2023

I am always greeted cordially; Nick is always helpful and very knowledgeable. I trust him and the dealership to give good service and stand behind your work. More

by joe.aielli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with Nick and our dealership. We're delighted to hear that you consistently receive a cordial greeting and find Nick to be helpful and very knowledgeable. Trust is a crucial aspect of the customer-dealership relationship, and we appreciate your confidence in Nick and our team to provide good service and stand behind our work. If there's anything else we can assist you with, please feel free to reach out. We value your trust and look forward to continuing to provide you with excellent service in the future. Thank you for choosing us! Warm Regards, Jackson Acura Team

December 19, 2023

Cameron was excellent with the check-in/check-out service call process, he even saved us money! Jackson Acura is a great dealership, a diamond is the rough! More

by jamesspencer21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Jackson Acura responded

We appreciate your positive feedback! It's wonderful to hear that Cameron provided excellent and cost-effective service. We're honored by your description of us as a "diamond in the rough"! If there's anything more we can do for you, please feel free to let us know. We look forward to the opportunity to serve you again. Warm Regards, Jackson Acura Team.

December 16, 2023

Yvonne was very pleasant and helpful! She answered questions and explained things so I could understand. I just stopped to make an appointment and they took care of my car right away and More

by ELAINEHESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with Yvonne! We're thrilled to hear that she provided you with pleasant and helpful service, answering your questions and ensuring you understood everything. It's fantastic that our team was able to accommodate your needs promptly. If there's anything else we can assist you with, please feel free to let us know. We appreciate your business! Warm Regards, Jackson Acura Team

December 16, 2023

Yvonne is always nice and friendly. Easy to work with. Dealership is nice and clean. More

by konik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Jackson Acura responded

We appreciate your positive feedback regarding Yvonne and our dealership! It's fantastic to hear that Yvonne consistently offers a friendly and pleasant experience, making your interactions easy and enjoyable. We do take pride in maintaining a clean and welcoming environment at Jackson Acura. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to the opportunity to serve you again! Warm Regards, Jackson Acura Team.

December 14, 2023

4 1/2 hours for a battery and service recall update. No one updated me when the time ran over the promised 45 minutes to 1 hour ready time. I understand you are busy but if I’m the 1st car there and the More

by wilsonmonica76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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