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Jackson Acura - Service Center

Roswell, GA

4.8
4,795 Reviews

4,795 Reviews of Jackson Acura - Service Center

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January 17, 2024

First maintenance after using my car for almost a year, it was not even 3,500 miles when I got in. There was no car wash provided. Scheduled on the weekend first but had to reschedule to have it done on M More

by potjana_a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Excellent service center! They assessed my cars issues and even had the repair completed by the end of the day! Faster than I even expected. More

by carencbancroft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with our service department! Our team takes pride in providing efficient service, and we're pleased to know that we were able to assess and repair your car by the end of the day, surpassing your expectations. Your satisfaction is our utmost priority, and we value your trust in us. If there's anything else we can assist you with, please don't hesitate to reach out. Looking forward to the opportunity to continue exceeding your expectations! Warm Regards, Jackson Acura Team

January 17, 2024

The Service from Jackson Acura is awesome. No doubt it is world class service they provide. More

by Venkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Jackson Acura responded

Thank you for your glowing review! It's wonderful to hear that you found our service to be excellent and of a high standard. Providing top-notch service is our priority, and we're grateful for your acknowledgment. Your feedback is truly appreciated, and we look forward to continuing to provide you with world class service! If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

January 17, 2024

Vyonne is wonderful person for taking care of customer. always helpful and supportive for vehicles More

by ghancop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jackson Acura responded

Thank you for your kind words and positive feedback! We are delighted to hear that Yvonne has been a wonderful person in taking care of your needs. At Jackson Acura, we strive to provide excellent customer service, and it's heartening to know that Yvonne has contributed to your positive experience. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our priority! Warm Regards, Jackson Acura Team

January 17, 2024

Keep hiring good customers care employees, the facility was clean. My rep keep me informed More

by campbelljudy46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jackson Acura responded

Thank you for your positive review! We appreciate your feedback and are thrilled to hear that you had a positive experience with our employees. Maintaining a clean dealership where our customers can feel comfortable is a priority for us, and we're pleased to know you found it satisfactory. And it's great to hear that your representative keeps you informed throughout the service process. At Jackson Acura, we are committed to providing excellent service, and your feedback encourages us to continue our efforts. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us! Warm Regards, Jackson Acura Team

January 17, 2024

Clean, commutation, relaxing, helpful, spacious, Accepting, Generous, Accomplished, passionate, kind, respectful, impressive, excellent, positive, delightful More

by Markamg63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We are delighted to hear your positive impressions, and it's heartening to know that you found our facility clean, communication effective, and the atmosphere relaxing. Our team strives to create a helpful and welcoming environment where our customers know they're being taken care of. If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you in the future and continuing to provide an outstanding experience! Warm Regards, Jackson Acura Team

January 17, 2024

It was great experience and service is excellent and they are fast. I like, free car wash too. Thank you. More

by pgskiannan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harvey Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and we appreciate your kind words about our excellent service and efficiency. It's fantastic to know that you also enjoyed the complimentary car wash. At Jackson Acura, providing exceptional service is our priority, and your feedback motivates us to continue delivering the best possible experience for our customers. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our utmost priority! Warm Regards, Jackson Acura Team

January 17, 2024

Always pleasant, informative and pretty accurate about wait time, and I find the costs are reasonable too. More

by timothyoliver103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you consistently find our service pleasant, informative, and appreciate the accuracy in wait time estimates. At Jackson Acura, we strive to provide a seamless and transparent experience for our customers, and your feedback encourages us to continue delivering the best service possible. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our top priority! Warm Regards, Jackson Acura Team

January 17, 2024

Yvonne is amazing! !!!! She keeps you informed during your vehicle service. I use the dealership to service my car because of the excellent service she provides. More

by gailrtipton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We're delighted to hear that Yvonne has continued to provide you with amazing service and keeps you informed throughout your vehicle service. It's customers like you that make our commitment to excellence truly rewarding. If there's anything else we can assist you with, please feel free to reach out. We appreciate your trust in our dealership, and we look forward to continuing to provide you with top-notch service! Warm Regards, Jackson Acura Team

January 17, 2024

Yvonne was an absolute gem. She knows her way around vehicles--she's a keeper More

by labeldawg3275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Yvonne provided excellent service and demonstrated her expertise in vehicle knowledge. We agree that she's a valuable asset to our team! At Jackson Acura, providing exceptional service is our priority, and we're delighted that Yvonne's assistance made a positive impact on your experience. If there's anything else we can assist you with, please feel free to reach out. Warm Regards, Jackson Acura Team

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