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Jackson Acura - Service Center

Roswell, GA

4.8
4,795 Reviews
Call Service Center (770) 650-4000

4,795 Reviews of Jackson Acura - Service Center

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January 17, 2024

They care about your investment. Have great cars. And, a professional and excellent staff to help. More

by ellieciraldo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jackson Acura responded

Thank you for your kind words! Providing a professional, excellent experience for our customers each and every time they visit is our goal, so we appreciate your positive feedback. If there's anything else you need, please don't hesitate to ask. We value your trust in Jackson Acura and look forward to serving you again! Warm Regards, Jackson Acura Team

January 17, 2024

The service department was very friendly and knowledgeable about what they were doing. I explained that the cruise control wasn't working, Without hesitation he went to take a look and explaine More

by benjamingl45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with our service department! We're delighted to hear our team was able to promptly and efficiently address the issue with your cruise control. Providing friendly, excellent service is our priority, and we appreciate your feedback. If there's anything else need, please don't hesitate to reach out. We value your trust in us and look forward to serving you again! Warm Regards, Jackson Acura Team

January 17, 2024

The service department is very helpful, experienced and friendly. I always recommend my friends to use there More

by yesimaltas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with our service department. We greatly appreciate your confidence in our services and the fact that you recommend us to your friends! Your recommendation speaks volumes about the trust you place in our team, and for that, we are truly grateful. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for your feedback and loyalty -- Looking forward to continuing to provide you and your friends with exceptional service! Warm Regards, Jackson Acura Team

January 17, 2024

Best dealer to work with. Very responsive to our calls and our needs. Works with us, not against us. More

by JAN.MCALISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for your glowing review! We're truly honored that you consider us to be the best dealer to work with -- We pride ourselves on working collaboratively with our customers, whether recommending the best-fit vehicle or efficiently solving a maintenance issue. So we're delighted to know that you feel we work with you, not against you. If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and look forward to continuing to provide you with exceptional service! Warm Regards, Jackson Acura Team

January 17, 2024

The service at Jackson Acura never disappoints. Cody Johnson is always honest about what needs to be done and what needs to be monitored. I appreciate the fine service that keeps me coming back. More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We're delighted to hear that our service at Jackson Acura continues to meet your expectations. Cody is a great team member, and we're pleased to know that his knowledgeable and candid recommendations are appreciated. Your loyalty and feedback mean a lot to us, and we look forward to providing you with the same fine service that keeps you coming back. If there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

January 17, 2024

Jackson Acura is efficient and has good customer service. I love the fact that they clean my car as well More

by ameeria03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Reggie was my original sales person when I purchased the car. Thanks again Mr. Reggie.
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Jan 19, 2024 -

Jackson Acura responded

We sincerely appreciate your positive feedback regarding your experience with Jackson Acura. It's gratifying to learn that our team's efficiency and commitment to good customer service have contributed to your satisfaction. We understand the importance of a well-maintained vehicle, and we're delighted that you also enjoy the added benefit of having your car cleaned. Your loyalty and feedback are invaluable to us, and we look forward to the opportunity to continue meeting and exceeding your expectations! If there's anything else we can assist you with, please feel free to reach out. Warm Regards, Jackson Acura Team

January 17, 2024

Yvonne is always very professional and organized. It is very easy to use Jackson Acura More

by blworley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience! We're delighted to hear that Yvonne's professionalism and organizational skills have contributed to making your experience with Jackson Acura seamless! Your satisfaction is important to us, and we're grateful for your feedback. If there's anything else we can assist you with, please feel free to reach out. We look forward to continuing to provide you with excellent service! Warm Regards, Jackson Acura Team

January 17, 2024

She is rude and condescending. She is the opposite of helpful. I refuse to work with her ever again. More

by Bobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Jackson Acura responded

Dear Bobbi, Thank you for the candid feedback on your experience with my staff at Jackson Acura. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. You may contact me anytime to voice any additional concerns. Thank you for the opportunity to work with you. Sincerely, Rodney Jones Service Manager (678) 259-9391

January 17, 2024

Yvonne met us and knew exactly what was needed. She called as soon as the car was ready. Very pleasant and helpful More

by gmparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with Yvonne! We're pleased to hear that she met you with a clear understanding of your needs and ensured a seamless process. Your feedback is invaluable to us, and we're grateful for your kind words. If there's anything else we can assist you with, please feel free to reach out. We look forward to continuing to provide you with excellent service! Warm Regards, Jackson Acura Team

January 17, 2024

Took car in for routine maintenance without an appointment. Work was done quickly and didn’t cost much. More

by mr4262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that our service department was able to accommodate you quickly! Providing efficient and cost-effective service is our priority, and we're pleased to have met your expectations. Your feedback is appreciated, and we look forward to continuing to provide you with excellent service in the future. If there's anything else we can assist you with, please feel free to reach out. Warm Regards, Jackson Acura Team

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