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Jackson Acura - Service Center

Roswell, GA

4.8
4,795 Reviews

4,795 Reviews of Jackson Acura - Service Center

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January 22, 2024

Nice clean friendly people and will get the job done. Slot are available easily for maintenance More

by n1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We truly value your feedback and are pleased to hear that you found our facility to be welcoming and our staff to be friendly. Ensuring a positive atmosphere and excellent service is our top priority, and we're delighted that we could provide that for you. We're also glad to hear that scheduling maintenance appointments with us was easy and convenient for you. We strive to make the process as seamless as possible for our customers, and we're glad that we could meet your needs! Your feedback is greatly appreciated, and we look forward to continuing to serve you in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

January 21, 2024

I was promptly greeted and was told it would take about an hour and a half to get service on my car. I grabbed a soft drink and some pretzels and in about an hour they called me. The area you wait in is More

by peggycarrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jackson Acura responded

Thank you for sharing your recent experience with us! We're delighted to hear that you were promptly greeted and that our team serviced your vehicle efficiently. It's great to know that you found our waiting area comfortable and inviting as well. (We're pleased that you enjoyed our complimentary concessions!) Providing excellent service and ensuring a comfortable experience for our customers is our priority, and we're delighted that we could meet your needs! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 21, 2024

Service is quick and efficient. Have expert techs, genuine parts and economical. Car service was done timely More

by Nilesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our service to be quick, efficient, and economical. Our team works hard to ensure timely and expert service using genuine parts, and we're delighted that we could meet your needs. Your satisfaction is important to us, and we truly appreciate your trust in Jackson Acura for your car service needs! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 20, 2024

Brought my <2 yr old car for very minor repair. Technician was incredibly rude - I felt like I was nuisance to him. They told me they were ordering a part and they would be in touch. That was almos More

by BECKY.L.HOLLAND
Recommend Dealer
No
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2024

Yvonne did an outstanding job, as usual, going over my needed maintenance without ‘adding on’ unnecessary items. The work was accomplished promptly and a nice clean car was waiting for me when I was ready More

by blake.cherrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jackson Acura responded

Thank you for your glowing review! We're thrilled to hear that Yvonne continues to provide outstanding service during your visits. Ensuring that your needed maintenance is thoroughly reviewed without any unnecessary additions is part of our commitment to transparency and customer satisfaction. Providing first-class service every time is our goal, and we're pleased that we continue to meet your needs! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 18, 2024

My car needed an oil change and tire rotation. It is always quoted 90 minutes or less and they always deliver. Yvonne is always great to work with. The waiting area is clean and I appreciate the s More

by jeninthesky
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jackson Acura responded

Thank you for sharing your recent experience with us! We're thrilled to hear that your oil change and tire rotation were completed efficiently as promised. We're glad to know that Yvonne continues to provide excellent service; we'll make sure to pass along your compliments to her. And it's wonderful that you found our waiting area clean and enjoyed the complimentary refreshments. Ensuring a comfortable and enjoyable experience for our customers is always our goal! If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 18, 2024

Don’t have time to write 15 words. Thank you for your time today, good day More

by alanstegmayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name. Nice buy. Indian guy.
Jan 26, 2024 -

Jackson Acura responded

Thank you for taking the time to leave this 5 star review! We appreciate your time and look forward to serving you again in the future. Hope you have a wonderful day! Warm Regards, Jackson Acura Team

January 18, 2024

Process couldn’t have been easier to schedule, arrival and payment and conclusion. Nick was absolutely fantastic. I call him directly for all of my service needs. More

by NICHOLAS.KRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that your experience with scheduling, arrival, payment, and conclusion couldn't have been easier. We're delighted to know that Nick provided fantastic service, and we appreciate your trust in him for all your service needs! At Jackson Acura, providing seamless and exceptional service is our priority, and we're pleased that we could meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 18, 2024

Nick is always great to work with! The work is usually done quickly and the waiting room is comfortable. More

by brandonlongshore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jackson Acura responded

Thank you for your positive feedback! We're thrilled to hear that Nick has consistently provided great service during your visits. We're pleased to know that the work is usually done efficiently and that you find our waiting room comfortable. Ensuring a seamless and comfortable experience for our customers is important to us, and we're glad that we could meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 18, 2024

Excellent service. My experience in the service department has been nothing but exceptional Kody is a great representative More

by veasey07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience in our service department and that Cody provided you with exceptional service. Providing top-notch service to our customers is our priority, and we're delighted that we could meet your needs! We truly appreciate your kind words about Cody, and we'll be sure to pass along your compliments to him. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

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