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Jackson Acura - Service Center

Roswell, GA

4.8
4,795 Reviews

4,795 Reviews of Jackson Acura - Service Center

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February 06, 2024

Yvonne was great to work with. Met with Merritt away, answered all my questions & gave guidance on recommended upcoming services. I was in and out in 45 mins. Great visit! More

by r.tanagho
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Feb 21, 2024 -

Jackson Acura responded

Thank you for sharing your wonderful experience with us! We're delighted to hear that Yvonne provided exceptional service during your recent visit to Jackson Acura. We understand that your time is valuable, so we're thrilled that your visit was efficient. And that all your questions were addressed and appropriate services recommended. Our team always aims to provide top-notch service to all our customers! We truly appreciate your business and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

February 06, 2024

Scheduling was a breeze. Customer service was top notch. Cody Johnson was great to work with and the whole process was very smooth More

by acaruso702
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Johnson
Feb 21, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're delighted to hear that Cody Johnson made your experience enjoyable and efficient. Providing a seamless and hassle-free experience for our customers is always our goal! We truly appreciate your business and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

February 06, 2024

The quality of service that I received from Jackson Acura was excellent!! I definitely would recommend this dealership for the awesome customer service that I received!! More

by pjlfree
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Feb 21, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you received excellent service during your visit with us. Providing high-quality service and exceptional customer care are top priorities for us, and we're delighted that we met your expectations. Thank you for considering us worthy of recommendation. We truly value your trust and look forward to serving you again in the future! If you have any further questions or need assistance, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

February 05, 2024

Excellent service. Cody, the consultant was professional and communicated well. Comfortable waiting area. this is the only Acura dealership I will go to for my RDX. More

by diane.borchers
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you received excellent service during your visit to Jackson Acura. It's wonderful to know that Cody provided professional and effective communication, ensuring that your needs were met. We're also pleased to hear that you found our waiting area comfortable. Your loyalty as a returning customer truly means so much to us, and we're honored to be your preferred Acura dealership for your RDX! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 04, 2024

Friendly and knowledgeable! I was told I needed a battery. I have purchased my battery less than a year ago from somewhere else. So I did not buy a battery and everybody was dec More

by mfarrell5
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Feb 05, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're pleased to hear that you found our team friendly and knowledgeable during your visit to Jackson Acura. Our priority is to provide honest and transparent service, and we're glad that you felt comfortable making the decision regarding your battery replacement. Your feedback is valuable, and we appreciate your recognition of our team's professionalism. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 03, 2024

Sabri was one of the best service mgrs I have ever worked with. He was very attentive and caring with his approach. He is the reason I would return to Jackson Acura! More

by dannyquillen
Recommend Dealer
Yes
Employees Worked With
Sabri Joffrey
Feb 05, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience at Jackson Acura - We're thrilled to hear that Sabri's attentive and caring approach made a positive impact on your visit! Providing exceptional customer service is a top priority for us, and we're glad that Sabri's approach left a lasting impression on you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Jackson Acura in the future and providing you with the same level of excellent service! Warm Regards, Jackson Acura Team

February 02, 2024

Very friendly and helpful. Cameron is very good at his job. He has helped us with all our needs. More

by Mimipapa
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Feb 05, 2024 -

Jackson Acura responded

Thank you for your kind words and for sharing your experience with us! We're thrilled to hear that you found our team at Jackson Acura to be very friendly and helpful. And we appreciate your recognition of Cameron's exceptional service. Providing excellent assistance to our customers is our top priority, and we're glad to know that Cameron has been able to meet all your needs effectively. We truly value your feedback and your patronage! If there's anything else we can assist you with, please feel free to reach out to us. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 02, 2024

Efficient, knowledgeable, good service Good to get frequent updates of progress Good communication of work being done More

by twilkes0
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
Feb 05, 2024 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had an efficient and knowledgeable experience at Jackson Acura and that you appreciated the frequent updates on the progress of your services. Providing consistent, clear communication and keeping our customers well informed is one of our top goals. Your satisfaction is very important to us, and we're grateful for the opportunity to serve you! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for any future car needs! Warm Regards, Jackson Acura Team

February 01, 2024

Always professional and great service! Yvonne deserves a raise for her excellent customer service!?? Great service! We will be returning customers! More

by dculhane8
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Feb 05, 2024 -

Jackson Acura responded

Thank you for your kind words and for choosing Jackson Acura for your automotive needs! We're thrilled to hear that you always receive professional and great service from us. Your satisfaction is our priority, and we're delighted to know that Yvonne continues to provide you with excellent customer service! We truly appreciate your loyalty and are grateful for your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

February 01, 2024

Friendly and accommodating although I almost did not service at the dealer at all because the website ga e me a number for scheduling that was outsourced with personnel that could not give price or time More

by agwproperty
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our on-site staff to be friendly and accommodating. However, we apologize for any inconvenience you experienced with the outsourced personnel when scheduling your appointment. We understand how important it is to have accurate pricing and time estimates, and we're sorry for any disappointment this caused. Your feedback is valuable to us, and we will use it to improve our scheduling process to ensure a smoother experience for our customers in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

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