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Jackson Acura - Service Center

Roswell, GA

4.8
4,795 Reviews

4,795 Reviews of Jackson Acura - Service Center

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February 15, 2024

Great service by the team. Well reception and service was done very nicely. Thank You More

by thevenugopal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Jackson Acura responded

Thank you for your feedback and for recognizing the great service provided by our team at Jackson Acura. We're glad to hear that you had a positive experience with us and that you were well received. Ensuring that our customers feel welcomed and satisfied with our service is always our priority. We appreciate your 4-star rating and are committed to continually improving to earn that extra star from you in the future. If there are any specific areas where you think we can enhance our service, please don't hesitate to let us know. Your feedback helps us ensure that we're meeting and exceeding our customers' expectations. Thank you for choosing Jackson Acura, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 14, 2024

Excellent Yvonne always provides superior customer service. She is responsive, engaging and resourceful. Thank you More

by ej8
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Feb 22, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Yvonne consistently provides you with superior customer service. Ensuring that our customers receive the highest level of service is always our goal, and we're delighted that Yvonne's responsiveness, engagement, and resourcefulness have made a positive impact on your experience. We truly appreciate your kind words and your recognition of Yvonne's dedication to delivering exceptional service. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Jackson Acura -- We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 13, 2024

Quick and courteous service. Pleasant waiting area. I highly recommend Jackson Acura for all service needs. More

by Brian
Recommend Dealer
Yes
Employees Worked With
Sabri
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you received quick and courteous service during your visit to Jackson Acura. Your recommendation means a lot to us, and we truly appreciate your kind words. We strive to make every customer's experience enjoyable and satisfactory, and we're pleased to hear that we succeeded with you. Thank you for choosing Jackson Acura for your vehicle needs. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 13, 2024

Excellent and fast service The service there is very efficient and quick to finish the job More

by LEONIV
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you received excellent and fast service during your visit. At Jackson Acura, we strive to provide top-notch service that is both efficient and effective, and we're delighted that we succeeded with you. Thank you for your continued trust in us for your vehicle needs! Please don't hesitate to reach out if you have any questions or need assistance. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 11, 2024

Outstanding as always. Service, price, quality all excellent. Nick is the best Always delivers concierge service More

by kcorb
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you had another outstanding visit to Jackson Acura. Providing excellent service, fair pricing, and top-notch quality are always our priorities. We're delighted to hear that Nick consistently delivers concierge service to you. At Jackson Acura, we strive to go above and beyond to ensure that our customers receive personalized and attentive care. Thank you for your continued trust in us for your vehicle needs. If you have any questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 10, 2024

As always, I was extremely pleased wiyh Nick Covino's recommendations for my car and the results! Have been getting my car (MDX) serviced at Jackson Acura ever since I purchased it 8 years ago and have r More

by jfbbb
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Nick continues to provide you with excellent service and valuable recommendations for your MDX. At Jackson Acura, we take pride in delivering outstanding service to our customers, and it's wonderful to hear that you've been receiving exceptional service consistently over the past 8 years. We truly appreciate your loyalty and trust in choosing Jackson Acura for your vehicle needs. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 09, 2024

Prompt and professional Love my Acura MDX - dealership is helpful and clean. Good guidance on what needs to be done. More

by cdillard68
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Johnson
Feb 22, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our service prompt and professional. We're also delighted to hear that you love your Acura MDX! We take pride in offering high-quality vehicles, and we're glad that you're enjoying yours. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Jackson Acura for your vehicle needs -- We look forward to serving you in the future! Warm Regards, Jackson Acura Team

February 09, 2024

Always excellent experience. Professional, informative, quick, thorough and so pleasant. Great pricing for the service provided. More

by diamondsdream
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
Feb 09, 2024 -

diamondsdream responded

Again…great job Jackson Acura and Yvonne!!!

Jun 04, 2024 -

Jackson Acura responded

Thank you for your fantastic review! We're delighted to hear that you've consistently had excellent experiences with us. Our team strives to be professional, informative, quick, and thorough, ensuring every visit is a pleasant one, and we're glad Yvonne met your expectations. We're also glad to know you found our pricing to be great value for the service provided. Your kind words and support truly mean a lot to us. If you need anything else, please don't hesitate to let us know. We look forward to continuing to serve you with the same level of excellence in the future! Warm Regards, Jackson Acura Team

February 07, 2024

Experience with service department is great but finance department sucks. I have been asking for the credit for an extended warranty that I canceled 3 months back still no response More

by schoudhr
Recommend Dealer
No
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
February 07, 2024

All around a great experience. Professional, clean, fast and efficient. I voluntarily drive an hour from north Gwinnett to Jackson Acura, because the experience is significantly su More

by dawgalum2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri
Feb 21, 2024 -

Jackson Acura responded

Thank you for taking the time to share your fantastic experience with us! We're thrilled to hear that you were met with professionalism, cleanliness, and efficiency during your recent visit with us. Providing an exceptional experience for our customers is our top priority, and we're delighted that we exceeded your expectations. We truly appreciate your willingness to drive the extra distance from north Gwinnett to visit our dealership! Your loyalty and trust mean a lot to us, and we're grateful for your recommendation. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing Jackson Acura -- We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

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