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Jackson Acura - Service Center

Roswell, GA

4.8
4,794 Reviews

4,795 Reviews of Jackson Acura - Service Center

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February 24, 2024

Reliable and professional The team is dedicated and is always open to helping. Always a good job! More

by keefer.smith
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience and for giving us a 4-star rating! We're thrilled to hear that you find our team at Jackson Acura to be reliable, professional, and dedicated. We truly appreciate your kind words and your recognition of our team's efforts. If there's anything specific you think we could improve upon to earn that extra star in your future visits, please don't hesitate to let us know. Your satisfaction is our top priority, and we're always striving to provide the best possible experience for our customers! We look forward to continuing to serve you and provide you with excellent service in the future! Warm Regards, Jackson Acura Team

February 23, 2024

My service advisor, Yvonne Russell, has always been most helpful in getting my car serviced and getting any warranty items corrected. More

by cjnicholas40
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're delighted to hear that Yvonne has consistently provided you with excellent service at Jackson Acura. Yvonne is a valued member of our team, and we're thrilled to hear that she has been most helpful in ensuring your car is serviced promptly and any warranty items are corrected efficiently. Providing top-notch service to our customers is always our goal, and we're glad that she continues to meet your expectations! If you should need further assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again in the future! Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

February 23, 2024

Ivonne Russell is my Service Advisor and she is the absolute in the business! I would recommend her to anyone!! More

by THEMAMA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Yvonne has continued to provide you with exceptional service at Jackson Acura. Yvonne is a valued member of our team, and we're delighted to hear that you consider her the absolute best in the business! Your recommendation means a lot to us, and we truly appreciate your kind words. Thank you for choosing Jackson Acura for your vehicle needs. If you should need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 23, 2024

Great service, done right on time. Thanks for taking such good care of me today. More

by Jeffrey B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sabri jiffry
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you received great service at Jackson Acura and that we were able to complete the service right on time. Ensuring timely and efficient service is always our goal, and we're glad that we met your expectations. Your satisfaction is very important to us; we're pleased that we could take good care of you during your visit! If you have any further questions or need more assistance, please don't hesitate to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 22, 2024

First time Acura owner, so I didn't know what to expect but the entire process was quick and smooth. Great service experience! More

by w.e.armstrong.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Congratulations on becoming a first-time Acura owner, and thank you for sharing your experience with us! We're thrilled to hear that your first experience with Jackson Acura was quick and smooth. We understand that purchasing from a brand new manufacturer may come with some uncertainties, but we're glad that our team was able to provide you with a great service experience. Ensuring a seamless and positive process for our customers is always our goal, and we're delighted that we could find the right fit for you! Thank you for choosing Jackson Acura for your vehicle needs. If you have any further questions or need assistance as a new owner, please don't hesitate to reach out. We look forward to serving you as a valued Acura owner! Warm Regards, Jackson Acura Team

February 22, 2024

service was very good service was very good service was very good service was very good More

by boris
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Thank you for your feedback! We're glad to hear that you found our service to be very good. Ensuring top-notch service is always our priority, and we're delighted that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Mar 06, 2024 -

boris responded

Thank you for your job!

Mar 06, 2024 -

boris responded

Thank you for your job.

February 21, 2024

My service advisor, Nick, is outstanding. He's always available for me and makes sure that the service to maintain my car is exactly what I need. Nick always gets me in and out of the deale More

by Rob C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Nick continues to provide you with outstanding service at Jackson Acura. We're also glad to hear that you enjoy working from our offices while waiting for your car to be serviced. Providing a comfortable and convenient environment for our customers is very important to us. Thank you for your loyalty to Jackson Acura, for choosing us for both your car purchases and maintenance needs. We truly appreciate your continued trust in us. If there is anything you need, please don't hesitate to reach out. We look forward to welcoming you back again in the future! Warm Regards, Jackson Acura Team

February 21, 2024

Service is timely. Service advisor reviews services, cost and estimated completion time. Service is always completed (never had to return for corrections.). Dealershi More

by jimharrison1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you continue to have positive experiences with our service at Jackson Acura. Ensuring clear communication and transparency is important to us. We strive for excellence in every aspect of our service, and we're glad that we've consistently delivered on our promise. We truly appreciate your kind words about our well-maintained dealership and our professional and friendly staff. Providing a comfortable and welcoming environment for our customers is a top priority for us! Thank you for choosing Jackson Acura for your vehicle needs. If you need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 21, 2024

Cody is the face of Jackson Acura and he is great! Great customer service from Cody More

by GO-NOLES
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Johnson
Mar 12, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Cody has provided you with great customer service at Jackson Acura. Cody is indeed a valued member of our team, and we're delighted that he has left a positive impression on you. Providing exceptional customer service is always our goal, and we're glad that he has met your expectations. Thank you for choosing Jackson Acura for your automotive needs. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

February 20, 2024

Superb service! Fast efficient, very interested in in my car. Good suggestions for the care and maintenance of my vehicle both short and long term. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffrey
Feb 22, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you received superb service at Jackson Acura. Ensuring fast and efficient service while maintaining a keen interest in the well-being of your vehicle is always our goal, and we're glad that we met your expectations. We're also pleased that you found our suggestions for the short and long term care of your vehicle helpful! If you need further assistance, please don't hesitate to reach out. Thank you for choosing Jackson Acura! We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

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