Jackson Acura - Service Center

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Yvonne Russell continues to provide exceptional customer service during your visits. Ensuring our customers feel valued and well taken care of is always our top priority. If you need further assistance, please don't hesitate to reach out. We truly appreciate your positive feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words and continued trust in Jackson Acura for your vehicle servicing needs! We're delighted to hear that you consistently receive excellent and professional service from our team. Your satisfaction is our top priority, and we're committed to delivering the same high-quality service every time you visit us. Should you ever need anything or have any questions, please don't hesitate to reach out. We truly appreciate your business and look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your positive experience with Nick and our service team at Jackson Acura! We're thrilled to hear that Nick's clear communication and transparency have made your service visits pleasant and hassle-free. Ensuring our customers are informed every step of the way is one of our top priorities. If you have any further need of assistance, please feel free to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Phil responded

Always pleased when I have my car serviced by Jackson Acura. They make a point to see that their customers are satisfied with service and quality. I am!

Jackson Acura responded

Thank you for your feedback! We are thrilled to hear about your positive experiences at Jackson Acura. Nick's thorough approach and attention to detail reflect our commitment to ensuring all vehicles receive top-notch care, and we're glad you appreciate this level of service. Your satisfaction is our top priority, and we’re truly grateful for your trust. Should you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your wonderful experience with Reggie and our team at Jackson Acura! We are thrilled to hear that Reggie provided you with such exceptional service and made your car purchasing experience memorable. And it's fantastic to hear that Reggie's dedication and expertise not only impressed your sister but also led to you traveling from out of state for your purchase! We truly appreciate your trust and loyalty in choosing us for your automotive needs. We look forward to welcoming you back for your next car purchase and continuing to exceed your expectations in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out. Enjoy your new MDX! Warm Regards, Jackson Acura Team

Jackson Acura responded

We would like to sincerely apologize again for the oversight regarding the tire rotation during your recent service appointment. Your trust and satisfaction are of utmost importance to us, and it's disheartening to know that we failed to meet yours and our own expectations. Regarding your review, I want to clarify that I did not suggest that it is the responsibility of our customers to point out what is not completed by our service department. Our technicians perform the vehicle services, not the advisors; this is why your advisor was unaware of the oversight that occurred. I understand the frustration caused by this miscommunication, and I take full responsibility for this oversight and breakdown in our internal processes. As mentioned in our private correspondence, rest assured I take this matter very seriously and have addressed the situation with our technician to ensure such lapses do not occur in the future. Your feedback is invaluable to us, and we are committed to improving our service standards based on your experience. Once again, I apologize for the inconvenience this has caused you. If there's anything more I can do to rectify the situation or if you have any further concerns, please feel free to reach out to me directly. Your satisfaction remains our top priority. Warm Regards, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you for your kind words! We're delighted to hear that you found our team very professional and customer-friendly. Creating a congenial atmosphere and putting our customers first is at the heart of what we do. At Jackson Acura, we strive to uphold our business values of integrity, respect, and excellence in every interaction. Your feedback is greatly appreciated, and we look forward to continuing to provide you with exceptional service. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your positive feedback! We apologize for the delay in our response as our department is revisiting older reviews. We're delighted to hear that you found our staff to be friendly and knowledgeable, and that your car was serviced within the estimated time. At Jackson Acura, we prioritize customer satisfaction and strive to provide valuable recommendations during every visit. Your support means a lot to us, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to leave this review. We appreciate your feedback and apologize for any inconvenience you experienced. Our goal is to deliver exceptional service at competitive prices, and we regret if your recent oil change didn't meet your expectations. Your satisfaction is paramount to us, and we'd like to ensure that any discrepancies are promptly addressed. Please don't hesitate to contact our team, and we'll gladly investigate this matter further for you. Thank you for bringing this to our attention - We hope to have the opportunity to serve you better in the future. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience! We're glad to hear that our team was professional, transparent about the details and expenses, and made the loaner process quick and easy. Your recommendation means a lot to us. If you need anything else in the future, please don't hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team