Back

Jackson Acura - Service Center

Roswell, GA

4.7
4,848 Reviews

4,848 Reviews of Jackson Acura - Service Center

Sort by
June 06, 2024

I have been very happy with the level of professionalism and efficiency found at Jackson Acura. Yvonne Russell is a superstar! She thoroughly explains what needs to be done and does an excellent job of keep More

by dsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Jackson Acura responded

Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you've been very happy with the professionalism and efficiency at Jackson Acura. Yvonne truly is a superstar, and we're thrilled that she has made such a positive impact on your experience. Her thorough explanations and excellent communication are qualities we greatly value. It truly means a lot to us that you choose to drive to our dealership rather than going somewhere closer to home. Your loyalty and trust are deeply appreciated. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

June 06, 2024

Cody, as always, was great to work with. He answered all my questions thoroughly and thoughtfully. More

by noragbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that Cody provided you with thorough and thoughtful answers to all your questions. Cody's dedication to excellent customer service is something we highly value, and we're glad it made a difference in your visit. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

June 05, 2024

did not get any of my requests done here I asked for a key replacement and a seatbelt fix but they did not fix the issues More

by bollamsujatha
Recommend Dealer
Yes
Employees Worked With
Nick Covino
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2024

Service members were quick and efficient. They got to the problem right away and so far everything is fine. Excellent service and car was spotless upon it’s return. More

by sjw8382
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabir
Jun 06, 2024 -

Jackson Acura responded

Thank you for sharing your recent experience with us! We're delighted to hear that our service members were able to swiftly and efficiently address the issue with your vehicle, ensuring everything is running smoothly now. Providing excellent service is always our priority, and we're pleased that you found our team to be quick and efficient in resolving the problem. And we're glad that you were pleased with the state of your vehicle upon its return. At Jackson Acura, we're committed to going above and beyond to ensure your satisfaction! Your feedback means a lot to us, and we truly appreciate your trust in our team. Should you ever need further assistance or have any additional feedback to share, please don't hesitate to reach out. We're here to help! Warm Regards, Jackson Acura Team

June 03, 2024

Timely and honest service experience. Easy to make an appointment. Fast and courteous shuttle service. More

by cneuerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jackson Acura responded

Thank you for sharing your feedback! We're pleased to hear that you had a positive service experience with us. Providing timely and transparent service is our priority, and we're glad you found it easy to schedule an appointment. Additionally, we're delighted that our shuttle service met your expectations with fast and courteous service. At Jackson Acura, we're dedicated to delivering exceptional service to every customer, and we're truly grateful that our efforts made a difference for you. If there's anything else we can do to enhance your experience or if you have any further feedback, please feel free to let us know. We appreciate your support and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

June 03, 2024

The customer service team is very friendly and professional. The dealership is very clean and spacious. More

by gk.bernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffry
Jun 06, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our customer service team to be very friendly and professional. Providing a warm and welcoming environment for our customers is incredibly important to us, and we're glad that you felt well taken care of. If there's anything else we can do to enhance your experience or if you have any further feedback, please feel free to let us know. We truly appreciate your support and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

June 02, 2024

Great customer service, and amenities while waiting for the vehicle. Always enjoy the friendly atmosphere. More

by dcmeeks67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jackson Acura responded

Thank you for your kind words! We're delighted to hear that you've had positive experiences with our customer service and amenities during your visits. Providing a welcoming and friendly atmosphere for our customers is a top priority for us, and we're glad to hear that you enjoyed it. At Jackson Acura, we strive to make every visit a pleasant, efficient one! If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

June 02, 2024

Nick in service was great, as always. Got me in quickly and efficient. dealer has nice waiting area More

by BRUCE.KARJALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're glad to hear that Nick consistently provided excellent service and that your visit was swift and efficient. Creating a comfortable environment for our customers while they wait is important to us, and we're pleased you found our waiting area enjoyable. If there's anything else we can do to improve your experience or if you have any additional feedback, please don't hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

June 01, 2024

Quick service, excellent service rep. Clean neat service area . Would be nice to have more coffee options More

by JJMATOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you received quick service and that our service representative provided excellent assistance. Maintaining a clean and tidy service area is a top priority for us, so we're pleased to hear that it met your expectations. Your feedback about coffee options is duly noted, and we'll certainly explore ways to enhance our beverage offerings in the future. If there's anything else we can do to improve your experience or if you need anything else, please feel free to let us know. We appreciate your support and look forward to serving you again soon! Warm Regards, Jackson Acura Team

May 31, 2024

Everything was as scheduled and the other female service rep was so helpful and on top of what was scheduled More

by WORLEY04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us! We're pleased to hear that your visit went according to schedule and that your service representative was exceptionally helpful and attentive to your needs. At Jackson Acura, we prioritize providing efficient and reliable service while ensuring our customers feel supported every step of the way. If there's anything further we can assist you with, please don't hesitate to reach out. We're committed to exceeding your expectations and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

...
15
...