Jackson Acura - Service Center

Jackson Acura responded

Thank you for your feedback and for highlighting the friendliness and professionalism of our team. We sincerely apologize for the condition of our customer snack bar during your visit. This is not up to our usual standards, and we appreciate you bringing it to our attention. We will address these issues immediately to ensure a better experience for all our customers. If you need any further assistance, please don’t hesitate to reach out. Your satisfaction is important to us, and we hope to provide a more pleasant visit next time! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your positive feedback! We're delighted that you had a great service experience with us at Jackson Acura. Our team strives to provide excellent service and create a comfortable environment for our customers while they wait for their car repairs. Your kind words about our staff truly mean a lot to us. If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We're thrilled to hear that your service was completed efficiently and ahead of schedule. Providing quick and thorough service is always our goal, and we're glad we could exceed your expectations. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future! Warm Regards, Jackson Acura Team

linda and ed responded

First of all, I rated both Yvonne and Paul at 5 stars. When I got a response from Acura, it noted we had rated them 4 stars and what could they do better? Something is seriously wrong with your system if you cannot distinguish between 5 stars instead of 4. Duh!

Jackson Acura responded

Thank you for sharing your experience and feedback. We’re delighted to hear that you’ve been happy with the service provided by Yvonne and Paul and that you consistently rate them highly. We sincerely apologize for the discrepancy in your rating and understand how frustrating that can be. Your satisfaction is extremely important to us, and we appreciate you bringing this issue to our attention. We are looking into this matter to ensure our system accurately reflects your ratings in the future. If there’s anything further we can do to assist you, please don’t hesitate to reach out. We look forward to continuing to serve you and exceeding your expectations! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback and for the four-star rating! We're delighted to hear that you always request Yvonne in Service and Paul in Sales, and we appreciate your kind words about their performance. At Jackson Acura, we are committed to providing exceptional service and ensuring our customers have the best experience possible. If there is anything we can do to earn that fifth star or if you have any further feedback, please don't hesitate to reach out. We look forward to welcoming you back and continuing to serve you! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your recent experience with Cody! We’re delighted to hear that Cody's patience and understanding made a positive impact during your visit. At Jackson Acura, we strive to provide exceptional service and are thrilled that Cody took the time to assist you both on the phone and in person. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We're delighted to hear that you've consistently had great experiences with our service department. Efficiency and courtesy are top priorities for us, and it's fantastic to know that Matthew was able to get you in and out quickly. We truly appreciate your recommendation to friends and family, as it speaks volumes about your trust in our team. We're committed to maintaining this high level of service for you and all our customers. If you need anything else, please don't hesitate to reach out. We look forward to welcoming you back again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you were greeted promptly and that your car was ready as promised. Providing efficient and timely service is very important to us, and we're glad we could meet your expectations. Your satisfaction is our top priority, and we're always here to help. If there's anything else we can do for you or if you have any additional feedback, please don't hesitate to let us know. We truly value your support and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that you've consistently received service with satisfaction and a smile at Jackson Acura. Providing excellent service and ensuring our customers leave happy is at the heart of what we do. If there's anything else we can assist you with, please feel free to reach out. We truly appreciate your feedback and look forward to continuing to serve you with the same level of dedication and friendliness in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic feedback! We're thrilled to hear that you had a pleasant car-buying experience with us. At Jackson Acura, we pride ourselves on creating a low-pressure environment for our customers, ensuring you feel comfortable and informed throughout the process. We're glad Paul made the experience enjoyable and seamless for you. He's truly a valued member of our experienced team! Your recommendation means a lot to us, and we appreciate your trust and support. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future and continuing to meet your vehicle needs - Enjoy your new car! Warm Regards, Jackson Acura Team