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4,848 Reviews of Jackson Acura - Service Center
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July 17, 2024
Yvonne is friendly and helpful, as always. It's a pleasure to deal with her when bringing our car in for scheduled service. It's a pleasure to deal with her when bringing our car in for scheduled service. More
by EmmieKay
Employees Worked With
July 15, 2024
Buyer beware! Do not get your car serviced here! If there was a zero star option that is what I would rate the service of this dealership. As a woman I feel compl Do not get your car serviced here! If there was a zero star option that is what I would rate the service of this dealership. As a woman I feel completely taken advantage of, not listened to and gaslit. I brought my brand new type s mdx (their top of the line suv, $75k) into their service center to honor the Acura warranty. The brakes have a high pitched screeching noise when applying pressure from stopping. I was told by Yvonne our service advisor that 4 people including technicians drove the car and they didn’t hear anything. During this time they also had to repair the steering column shaft as that was vibrating. Yvonne stated that there seems to be some issues with that model she has seen from previous customers, but they would handle all the issues. I told Yvonne I would come back and take a ride with her to show her the brake screeching. She said no problem. I arrived and she quickly stated that they only drove it in the parking lot in reverse in slow speeds and there was no noise so there is nothing they could do if they couldn’t recreate it. I told her I would like to drive around the block to show her. Within one minute of leaving the service center the screeching happened. Her face turned white and immediately she said we didn’t hear that when we did it. I then again stepped on the brakes and she said wow ok yes I can hear that. I drove immediately back to the service center where she called Rodney the service manager. She stated on the phone to him, she heard the noises and was asking him what to do. This was in the presence of myself and my husband. We asked for a loaner and was told no, as there is no issue with the brakes and no resolution. I then opened a case with Acura corporate and was told if the dealership acknowledges the brake screeching Acura could assist. When I reached out to Rodney again, he stated that Yvonne said there was no noise and there was no issue. So not only is Yvonne lying but so is Rodney. How disgusting of a business to take advantage of a women and making me feel crazy and discriminated against, when all I am asking for is them to fix a fully warrantied top of the line vehicle. Rodney and Yvonne should be ashamed of yourself and that is certainly not the claims of Harvey Jackson “everything we do, we do with excellence”. More
by Aliciatinker1
July 15, 2024
Worst service experience of my life. Rodney the Service Manager out right lied in order to not fix our 2024 Acura MDX under warranty. Come on, its a brand new vehicle, Not sure how Rodne Rodney the Service Manager out right lied in order to not fix our 2024 Acura MDX under warranty. Come on, its a brand new vehicle, Not sure how Rodney or Yvonne sleep at night. Karma is real.... More
by DOUGLAS TINKER
July 14, 2024
Great dealership. Nice people , prompt service. Yvonne always tries to go up and beyond . Thanks . Nice people , prompt service. Yvonne always tries to go up and beyond . Thanks . More
by mishra.anil09
Employees Worked With
July 13, 2024
Excellent service department! Always professional and friendly. We will continue to bring our vehicles for service! Always professional and friendly. We will continue to bring our vehicles for service! More
by dculhane8
Employees Worked With
July 10, 2024
It's always a pleasure to work with Nick. He's always there and always helpful. He's always there and always helpful. More
by dhailey
Verified CustomerEmployees Worked With
July 04, 2024
My visit to Jackson Acura was great. Aariz Javed was very kind enough cleaned my car so well ,changed oil and filled my gas for me .He also rotated my tires for free. I will always go bac Aariz Javed was very kind enough cleaned my car so well ,changed oil and filled my gas for me .He also rotated my tires for free. I will always go back for my car maintenance.Thanks Javed!! More
by Mollian
Employees Worked With
Aariz Javed
June 28, 2024
Scheduled appointment online. They evaluated the problem quickly and provided a text message with a link so I could read the technician’s observations and see a video clip of the They evaluated the problem quickly and provided a text message with a link so I could read the technician’s observations and see a video clip of the issue. The repair recommendation was clear as were costs. The service manager followed up as well. I approved the service action on the web. The repair was made quickly and my car was returned to me cleaned and ready to go. Car has performed well since the repair. More
by DrewG
June 28, 2024
Very good service dept. Nick is always friendly and professional. While the work was unexpected, it was completed the same day as the service I had scheduled without the n Nick is always friendly and professional. While the work was unexpected, it was completed the same day as the service I had scheduled without the need to return. Was provided a loaner as the work was going to take all day. Very much appreciated as I had errands to run. More
by Dave Greer
Employees Worked With
June 24, 2024
The technician did not replace my oil filler cap. I’ve been advised to replace a suspension part prematurely. Your costs for major service is out of line with other repair shops. I will be taking my I’ve been advised to replace a suspension part prematurely. Your costs for major service is out of line with other repair shops. I will be taking my vehicle to an Acura/Honda specialist at a non dealer location for my 105K service. This site would not allow me to change my cookie preferences. More
by TRALLUMS1
Employees Worked With
