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Jackson Acura - Service Center

Roswell, GA

4.7
4,848 Reviews

4,848 Reviews of Jackson Acura - Service Center

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August 08, 2024

Professional staff and they stick to the time frame they give you in servicing your vehicle. I have been having my vehicle serviced here for 10+ years. They treat me like family. More

by phyllisingle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Jackson Acura responded

Thank you very much for your kind words and for being a valued customer for over a decade! We're thrilled to hear that our team has consistently met your expectations with professional service and punctuality. It's wonderful to know that you feel treated like family—building lasting relationships with our customers is a core value for us at Jackson Acura. Your continued trust and support truly mean the world to us. If you ever need anything or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back soon! Warm Regards, Jackson Acura Team

August 07, 2024

Nick kept me updated about my car progress and they did a nice job washing it complimentary! More

by PamE9
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Jackson Acura responded

Thank you for your kind words! We’re thrilled to hear that Nick’s updates on your car's progress and the complimentary wash contributed to a positive experience. At Jackson Acura, we strive to offer top-notch service and ensure our customers feel well-informed and valued throughout their visit. Your satisfaction is our priority, and we’re glad we could meet your expectations. If you have any additional questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

August 06, 2024

Excellent Golden all the staff and mechanics where very professional and awesome would recommend folks any time More

by Kenneth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Jackson Acura responded

Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our team. At Jackson Acura, we pride ourselves on delivering exceptional service, and it’s wonderful to know that our staff and mechanics met your expectations. Your recommendation truly means a lot to us, and we appreciate your support. Should you need any further assistance or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

August 05, 2024

Reggie is an A1 sales representative at Jackson Acura. He is very experienced and got us in the vehicle we wanted at the price point we asked for. GREAT JOB REGGIE! I look forward to buying from Jackson A More

by KING.HOLMES1
Recommend Dealer
Yes
Employees Worked With
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Jackson Acura responded

Thank you for the fantastic feedback! We’re delighted to hear that Reggie provided such an exceptional experience and helped you secure the vehicle you wanted at the price you were aiming for. At Jackson Acura, we strive to deliver top-notch service and make every customer’s experience memorable, and it's wonderful to know Reggie succeeded in doing that for you. If you need anything further or have any questions, please feel free to reach out. Your kind words are truly appreciated, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

August 03, 2024

The service area of the dealership is clean and snacks were provided in case the customer gets hungry. Cody, my service provider, is a great resource for the company. I recently purchased a used car from More

by LatrissK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that Cody provided you with such excellent service and kept you informed throughout your visit. At Jackson Acura, we pride ourselves on our commitment to professionalism and transparency, and it's great to know that our clean service area and available snacks added to your overall satisfaction. We’re also pleased that we could assist with your aftermarket security system and key cutting. If you need anything at all, please don’t hesitate to reach out. We look forward to welcoming you back for future visits! Warm Regards, Jackson Acura Team

August 01, 2024

Very good service Reggie is nice and spent time with us explaining the new features of the car . More

by nedaden44
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Jackson Acura responded

Thank you for your kind words! We're thrilled to hear that Reggie provided you with excellent service and took the time to walk you through the new features of your car. Our goal is to ensure you feel confident and informed about your purchase. If you have any more questions or need further assistance, please don’t hesitate to reach out. We're here to help! Warm Regards, Jackson Acura Team

July 31, 2024

I was dealt professionally and efficiently. My Service Consultant was highly courteous and treated me professionally. More

by Skseth48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffry
Aug 22, 2024 -

Jackson Acura responded

Thank you for sharing your feedback. We're delighted to hear that you were treated with the professionalism and courtesy that we strive to uphold in all of our interactions. Our core values revolve around providing exceptional service and ensuring that every customer feels valued and respected. If there’s anything more we can do for you, please don’t hesitate to reach out. We're here to help and look forward to continuing to earn your trust! Warm Regards, Jackson Acura Team

July 26, 2024

Overall a very professional and honest service center. Yvonne provided exceptional customer experience. I’ve enjoyed each visit thus far. More

by TT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Jackson Acura responded

Thank you for your positive feedback! We're delighted to hear that you found our service center professional and honest. It's great to know that Yvonne provided you with an exceptional customer experience. We truly appreciate your continued trust and are pleased that you've enjoyed each visit. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

July 24, 2024

Great experience at Jackson Acura - thorough in their evaluation, made sure I had a loaner and completed my repairs as promised. More

by renawoods44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're pleased to hear that you had a great experience at Jackson Acura. Our team takes pride in providing thorough evaluations, ensuring you have a loaner, and completing repairs as promised. If you need any further assistance, please don't hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

July 19, 2024

So professional, so thorough, so efficient. Cody was very helpful in explaining what was needed and the applicable costs. More

by kmtmdwyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We’re thrilled to hear that you found our service to be professional, thorough, and efficient. Cody’s dedication to providing clear explanations about services and costs is something we take great pride in. Your satisfaction is our top priority, and it’s great to know that Cody was able to assist you effectively. If you need any further assistance or have additional questions, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

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