Jackson Acura

Excellent Experience with James Moore - Highly Recommended! My family and saw an Acura TL advertised on Jackson Acura's website which brought us in. Even though the TL was just sold, James Moore (sales consulta My family and saw an Acura TL advertised on Jackson Acura's website which brought us in. Even though the TL was just sold, James Moore (sales consultant) was able to direct us to some other great options. From the get go, James treated us like family and made us feel at home. He was definitely not pushy to sell but did want to earn our business. James showed excellence by listening and understanding our need for a vehicle while respecting our budget. He was able to lead us to a pre-owned Acura RL which fit our need perfectly. James took the time and went over all the various features of the car in detail. Since it was around lunch time and stomachs were growling, James suggested that my wife (currently pregnant) and 2 year old son take the car and grab some lunch to get a better feel of the car. Needless to say, we negotiated a great price and purchased the vehicle. James had our vehicle detailed and put a full tank of gas in the car too. This was the first dealer where I have purchased a pre-owned vehicle and offered to put a FULL tank of gas in the car! James showed more interest in meeting our needs than making a sale. In addition, Eric (sales manager) and Michael St. Clair (Finance Director), treated us well and with respect. Overall, I would not even hesitate to buy at Jackson Acura again. Thanks for making it a great experience James!! Your customer service is superior! More

Best Dealership! After visiting and test driving several cars at several dealerships, we decided on the MDX. We called other Acura dealerships and Jackson Acura offere After visiting and test driving several cars at several dealerships, we decided on the MDX. We called other Acura dealerships and Jackson Acura offered us the best deal. James Moore is the associate who helped us from start to finish and he was one of the friendliest sales associates we have ever worked with! He was also very knowledgeable about the car we were buying. Mike Sinclair was the finance associate and was very friendly and honest with us. Both of them worked hard to ensure we were completely satisfied with the sale. I would definitely recommend this dealership to anyone purchasing an Acura. More

GOOD JOB I had a very experience with Jackson Acura, for the 2nd time..specially the Salesman "Paul Silverman" & the Business Manager "Mike St.Claire".I will u I had a very experience with Jackson Acura, for the 2nd time..specially the Salesman "Paul Silverman" & the Business Manager "Mike St.Claire".I will use the again. More

Quickness was key Popped into dealership one particularly frigid Saturday morning in a rental not expecting to find anything to buy as had been the case for the previou Popped into dealership one particularly frigid Saturday morning in a rental not expecting to find anything to buy as had been the case for the previous 6 months. First time here. Salesman James Moore convinced me to drive 06 MDX, how I still do not know. Instantly knew it was the right car when it started with no hesitation in that weather. Due to my personal time constraints i thought I would have to come back. Instead they had me in and out in 90 minutes which has to be a record for buying a car. Racing to return the rental and pick up the MDX and getting my college son to Athens proved futile with Saturday 285 Atlanta traffic enduring no fewer than 7 chokepoints around the city. Fortunately, one phone call, thats all , and they kept the MDX for me until the next Saturday since no kids or spouse were available to return until the next week. I am happy to report my kids very happy with MDX at UGA but I guess I will have to visit there to drive the car, it was gone that quick. More

Great customer service experience We purchased a 2012 Acura TL from this dealership and really love the car. Everyone was just great and they made the buying experience very easy. I re We purchased a 2012 Acura TL from this dealership and really love the car. Everyone was just great and they made the buying experience very easy. I recommend Jackson Acura to anyone that wants a great car and a great car buying experience. J. Bailey, Alpharetta, GA More

Amazing service!!!!! I had been searching for a car for awhile and had spent several weekends at dealerships across metro Atlanta looking for that perfect car. I popped in I had been searching for a car for awhile and had spent several weekends at dealerships across metro Atlanta looking for that perfect car. I popped into Jackson Acura and was helped by Steve. Steve helped make the car buying process simple and painless! They don't hassle you here like they do at other dealerships and if I had to do it again- Jackson would be my first choice! More

Exemplary sales & service! Purchased 3 cars from Jackson Fantastic group of sales people and managers at Jackson Acura. Dmitry Gumanov has been involved as the manager with each of my purchases, and Sergei P Fantastic group of sales people and managers at Jackson Acura. Dmitry Gumanov has been involved as the manager with each of my purchases, and Sergei Potapoff has been my salesman. I've purchased 1 new (MDX) vehicle and 2 pre-owned (TL & Audi Q7) from them. Additionally, I've referred friends and family who have also purchased from them. I highly recommend Jackson Acura. More

Great experience I was very satisfied with the service I got at Jackson Acura. Everyone from my salesman Steve, Joey in finance, Dmitry in service and Zack for showin I was very satisfied with the service I got at Jackson Acura. Everyone from my salesman Steve, Joey in finance, Dmitry in service and Zack for showing me how to use all of my fun gadgets were nothing but friendly and professional. Thank you. Sue W. More

Jackson Acura Purchased a new 2015 Acura MDX from Jackson Acura. Worked with Steve McCarthy. He was very professional, knowledgeable and helpful. He made my car Purchased a new 2015 Acura MDX from Jackson Acura. Worked with Steve McCarthy. He was very professional, knowledgeable and helpful. He made my car buying experience extremely easy. Would definitely recommend Steve and Jackson Acura. More

Bad experience. I'm leaving 1 out of 5, and here's why. Last month, I bought a used car from here, with a paint gouge in the door. I told my salesperson, C.M., that I'm leaving 1 out of 5, and here's why. Last month, I bought a used car from here, with a paint gouge in the door. I told my salesperson, C.M., that we had a deal if they took care of the paint scratch. He agreed and I bought the car. C.M. explained to me that the paint person does the work outside, and the weather had to be nice. This was understandable, but I had to call them every time to keep following up, and got very few callback requests honored. After 3 weeks, I decided to also speak with the used car manager to get everything resolved in a timely manner. Patrick was very nice on the phone, and although he was going on vacation, he took ownership of my issue and passed my info to Dmitry, who was supposed to call me that afternoon or the next day. About 4 days later, after not hearing from Dmitry, I called to again try to arrange the paint work. Dmitry told me to come by Friday and they would take care of it. I asked for some details about the process, as I was concerned that painting outside with the pollen might be problematic. Dmitry said, "The guy does a great job, you won't even be able to tell". That sounded great to me, so I brought my car today. Dmitry asked for my keys and I said I would like to go wait where the car was being painted because I was working remotely, and may need to retrieve items from my car while it dried. Dmitry told me I couldn't accompany my car to the location, and he refused tell me where my car was going when I asked. I said if my car is going to a body shop, why is it a big deal for me to go wait at the location? At this point, Dmitry got really defensive and started arguing with me. THIS WAS AN IMMEDIATE RED FLAG. I expressed that I was uncomfortable sitting at the dealership for an indeterminate amount of time, while I didn't know where my car was. I also expressed concerns about the body shop being used, as MAACO is right down the street, and they are notoriously bad at what they do. Then Dmitry starts arguing with me and telling me this is basically how it works. I told him this was unacceptable for me and we would need to consider another option. At this point, he continued arguing with me, including in front of customers out front, and got on the phone with someone, I assume the paint guy. Finally, the paint guy shows up, but he took my car off site to do the work. When it came back, it was far from what was promised. Not only is the paint not matched correctly, it was obviously smeared on with the touch up brush, and it's not even smooth. Rough and uneven. I have done better touch up jobs in my driveway, but went out of my way to let a professional do it this time because it was in a very visible spot and it was larger than usual. I thought for sure with their experience, it would be better than what I could do, so I brought it to them on Dmitry's word, which was that "I wouldn't even be able to tell." 1 star is pretty fair. First, because I had to chase them on the phone for 3 weeks to get someone to take ownership of the problem. Secondly, Dmitry was not professional about the situation at all, and had a rude attitude with me when I questioned the details. Third, the actual work is not good. It is not even close to professional. If I had any idea it was going to be this bad, I would have done it myself. When I showed other people the work, the most common reaction was, "A body shop guy did that?!?!" The only real redeeming parts of the experience were that C.M. and Patrick were both cool and professional with me. As it is, this has cost me a day out of work, and now the cost of taking it to a reputable body shop to finally make it right. Very disappointed. I gave them all the chances to make this right, and I was very patient. With all of the positive reviews here, I was really hoping for a better experience. I gave them so many chances to make it right, and they basically spit in my face. The experience has left a bad taste in my mouth for Jackson Acura. More