Jackson Acura

Amazing service!!!!! I had been searching for a car for awhile and had spent several weekends at dealerships across metro Atlanta looking for that perfect car. I popped in I had been searching for a car for awhile and had spent several weekends at dealerships across metro Atlanta looking for that perfect car. I popped into Jackson Acura and was helped by Steve. Steve helped make the car buying process simple and painless! They don't hassle you here like they do at other dealerships and if I had to do it again- Jackson would be my first choice! More

Bad experience. I'm leaving 1 out of 5, and here's why. Last month, I bought a used car from here, with a paint gouge in the door. I told my salesperson, C.M., that I'm leaving 1 out of 5, and here's why. Last month, I bought a used car from here, with a paint gouge in the door. I told my salesperson, C.M., that we had a deal if they took care of the paint scratch. He agreed and I bought the car. C.M. explained to me that the paint person does the work outside, and the weather had to be nice. This was understandable, but I had to call them every time to keep following up, and got very few callback requests honored. After 3 weeks, I decided to also speak with the used car manager to get everything resolved in a timely manner. Patrick was very nice on the phone, and although he was going on vacation, he took ownership of my issue and passed my info to Dmitry, who was supposed to call me that afternoon or the next day. About 4 days later, after not hearing from Dmitry, I called to again try to arrange the paint work. Dmitry told me to come by Friday and they would take care of it. I asked for some details about the process, as I was concerned that painting outside with the pollen might be problematic. Dmitry said, "The guy does a great job, you won't even be able to tell". That sounded great to me, so I brought my car today. Dmitry asked for my keys and I said I would like to go wait where the car was being painted because I was working remotely, and may need to retrieve items from my car while it dried. Dmitry told me I couldn't accompany my car to the location, and he refused tell me where my car was going when I asked. I said if my car is going to a body shop, why is it a big deal for me to go wait at the location? At this point, Dmitry got really defensive and started arguing with me. THIS WAS AN IMMEDIATE RED FLAG. I expressed that I was uncomfortable sitting at the dealership for an indeterminate amount of time, while I didn't know where my car was. I also expressed concerns about the body shop being used, as MAACO is right down the street, and they are notoriously bad at what they do. Then Dmitry starts arguing with me and telling me this is basically how it works. I told him this was unacceptable for me and we would need to consider another option. At this point, he continued arguing with me, including in front of customers out front, and got on the phone with someone, I assume the paint guy. Finally, the paint guy shows up, but he took my car off site to do the work. When it came back, it was far from what was promised. Not only is the paint not matched correctly, it was obviously smeared on with the touch up brush, and it's not even smooth. Rough and uneven. I have done better touch up jobs in my driveway, but went out of my way to let a professional do it this time because it was in a very visible spot and it was larger than usual. I thought for sure with their experience, it would be better than what I could do, so I brought it to them on Dmitry's word, which was that "I wouldn't even be able to tell." 1 star is pretty fair. First, because I had to chase them on the phone for 3 weeks to get someone to take ownership of the problem. Secondly, Dmitry was not professional about the situation at all, and had a rude attitude with me when I questioned the details. Third, the actual work is not good. It is not even close to professional. If I had any idea it was going to be this bad, I would have done it myself. When I showed other people the work, the most common reaction was, "A body shop guy did that?!?!" The only real redeeming parts of the experience were that C.M. and Patrick were both cool and professional with me. As it is, this has cost me a day out of work, and now the cost of taking it to a reputable body shop to finally make it right. Very disappointed. I gave them all the chances to make this right, and I was very patient. With all of the positive reviews here, I was really hoping for a better experience. I gave them so many chances to make it right, and they basically spit in my face. The experience has left a bad taste in my mouth for Jackson Acura. More

Repeat customer... that says it all! Last week I purchased a 2015 RDX from Jackson Acura. This is the second Acura I've purchased there and the third I will have serviced at Jackson. F Last week I purchased a 2015 RDX from Jackson Acura. This is the second Acura I've purchased there and the third I will have serviced at Jackson. From the Sales dept to the Service dept, everyone at Jackson exemplifies the utmost in professionalism and courtesy, not to mention very fair and competitive pricing. My salesperson, Paul, is extremely thorough and genuine (this is the 2nd car I have purchased from him). Patrick also helped arrange this particular deal with my trade-in and he too was professional and a pleasure to work with. I have been using the Jackson Acura service dept since the dealership opened years ago and Nick always provides outstanding service. We love our Acura, and we'll keep going back to Jackson Acura! More

An amazing and exceptional experience My husband recently bought me a 2015 Acura MDX from Jackson Acura. All negotiations and communications were done via email. When we eventually got to My husband recently bought me a 2015 Acura MDX from Jackson Acura. All negotiations and communications were done via email. When we eventually got to the dealer shop, everything was as agreed. The sales person,Chege Maina was outstanding. He was so proffessional and was such a joy to work with. He is a valuable assest to this company. It is assoicates like him that are a true reflection of the company. Simply outstanding.!!!! Thanks again Lucy Young More

Very good experience with Chege Maina I bought a 2006 Acura TL. The salesman Chege Maina was very nice and professional and understanding. I love my car and will be back when I need anoth I bought a 2006 Acura TL. The salesman Chege Maina was very nice and professional and understanding. I love my car and will be back when I need another one. Thank you Mr. Chege Maina! Thank you, Nelly Harris. More

Stellar Service from Chege Maina I recently purchased an Acura from Jackson Acura and the reception from Chege Maina was not only professional but exceptional. He made sure that my in I recently purchased an Acura from Jackson Acura and the reception from Chege Maina was not only professional but exceptional. He made sure that my interests were served in identifying the vehicle. He was very respectful and provided advise on different makes and models, which made it easier for me to make an informed decision. Great Experience! More

Great and Pleasant experience from Chege Maina, I bought an Acura MDX on 02/24/15, my sales man, Chege Maina went above and beyond to ensure i had the best experience ever. It was a great pleasure I bought an Acura MDX on 02/24/15, my sales man, Chege Maina went above and beyond to ensure i had the best experience ever. It was a great pleasure to work with him. I would recommend him to anyone and i would use him again and again. More

No Pressure Approach to buying a car I've purchased four Acura's from Jackson three from Paul Silverman. Paul is one of the nicest guys I've ever met. He makes sure that you have everyt I've purchased four Acura's from Jackson three from Paul Silverman. Paul is one of the nicest guys I've ever met. He makes sure that you have everything you need before you pull of the lot. Everyone one from sales to service are the most pleasant group that I've ever worked with. More

Thank you James Moore My wife and I recently had the pleasure of working with Sales Consultant James Moore at Jackson Acura in Roswell, on our purchase of a pre-owned vehic My wife and I recently had the pleasure of working with Sales Consultant James Moore at Jackson Acura in Roswell, on our purchase of a pre-owned vehicle. The experience couldn't have been any better. James (as well as his Sales Manager Eric) were very pleasant, easy to negotiate with, and made the often unpleasurable car-buying experience, very satisfying. I would recommend Jackson Acura and more specifically James Moore to anyone who is looking for a high quality vehicle (new or pre-owned), at a fair price! Thanks again James. We will definitely be back again! Dave and Lorrie M. More

Superb buying experience and well worth it! I purchased a 2015 Acura RDX Tech package from Jackson Acura on 02/16/2015. My sales representative, Paul Silverman, was an amazing person to work wit I purchased a 2015 Acura RDX Tech package from Jackson Acura on 02/16/2015. My sales representative, Paul Silverman, was an amazing person to work with. Although it was a busy day at Jackson dealership Paul was patient, courteous and willing to work in every step of the negotiations. I got a great deal from Paul and am delighted with the outcome. Before we drove out Bob, another gentleman, took tremendous amount of care and explained every feature of this vehicle. Bottom line I would recommend Paul and Jackson Acura for any new car buyers. Kudos! to Jackson Acura's team and their professionalism. Personally it was a great car buying experience. More