Jackson Acura

Oil change Great service. Oil change and recall we done quickly. Next time I hope to also get the car washed and cleaned as part of the service Great service. Oil change and recall we done quickly. Next time I hope to also get the car washed and cleaned as part of the service More

Very thorough, very professional . They took care of my car right away and went out of their way to make the experience as convenient as possible. . They took care of my car right away and went out of their way to make the experience as convenient as possible. More

Update I visited for the update recall. Fuel software update was needed. I had to wait a reasonable time and car was delivered ready to drive. I visited for the update recall. Fuel software update was needed. I had to wait a reasonable time and car was delivered ready to drive. More

Great service but somewhat expensive for oil change and tire Great service! A little expensive for an oil change and tire rotation. We did get a discount applied by the Service employee which was nice. Great service! A little expensive for an oil change and tire rotation. We did get a discount applied by the Service employee which was nice. More

Way to many problems with Jackson Acura Service Department We've had really bad luck with this service department over the past 4 years. We now own 2 Acuras and unfortunately this is the only convenient dealer We've had really bad luck with this service department over the past 4 years. We now own 2 Acuras and unfortunately this is the only convenient dealership location. 1) Bought a new 2015 RDX and got total non-customer service during the big airbag recall. Fortunately the salesperson at Roswell Toyota told me how to get my airbag replaced immediately vs waiting for months and months. I wish I would have bought that Highlander now. 2) Brought cars in more than once and the service that I paid for wasn't performed. One time it was windshield wipers and the next time it was the wife's tire rotation. Who knows what other service I paid for that they didn't perform! 3) They tried to charge me for a "missing" lug nut during a tire rotation. I had just hand-washed and detailed the car the night before the visit. You know I would have seen a missing or loose lug not don't you? Sounds like service tech lost a lug nut and tried to get one out of me. Is trying to charge $15 for a lug nut a nice way to make an extra profit off my service visit? 4) Every luxury car dealer should offer a free loaner for service work. That's what we were promised with both new vehicle purchases here. More than once I have gotten "whining" about "It's such a short service, we normally don't provide loaners for this service" when I called to make an appointment. 5) It took 3 times to repair the rear hatch on my RDX and make it go up all the way up like when it was new. Pressure shocks were worn out within warranty but dealership didn't want to replace them. "Made an adjustment" the first time instead. The next time they "couldn't re-create it" and finally on the 3rd time they got it right. I can only speculate that the dealer has an incentive to deny warranty claims. Honda/Acura quality isn't what it used to be and warranty repairs must be higher than anticipated. So, instead of doing the right thing and fixing it right the first time, I got the total run-around. Needless to say, my next vehicle will not be an Acura and we are done doing business with this dealership. More

Customer not always right? When I came for my last appointment I arrived on time but wasn’t greeted promptly. It appeared that everyone bit 1 customer service agent was on lunch When I came for my last appointment I arrived on time but wasn’t greeted promptly. It appeared that everyone bit 1 customer service agent was on lunch break! The one lady that was there had just greeted another customer as I was arriving. There were 3-4 employees gathered in a nearby office but none of them appeared to be working. Eventually the lady working flagged down a guy stocking drinks to get my car checked in. When I picked my car up it had a terrible smell inside. My husband called to let someone know and my “service rep” told him I must have run over something on the way home. That was extremely irritating to both he and I as the smell was in the car as I got in it. Due to his disregard to our concern my husband called and tried to reach the service mananget-he had to leave a message and to date hasn’t recess return call. To be honest all anyone had to do was acknowledge the complaint and tell us they were looking into it....no one did this and it is truly disrespectful to the customer. I hope that someone will use this as a teaching moment and remind people that in a service industry you greet the customer promptly and attend to their concerns. More

Great Customer Service Nick is always very helpful and informative. Always able to get timely shuttle service to and from also. I highly recommend this location for all se Nick is always very helpful and informative. Always able to get timely shuttle service to and from also. I highly recommend this location for all services. More

Excellent customer experience Talked to an excellent group of people during car buying experience. Down to earth people. This is first dealership to provide a tour of service are Talked to an excellent group of people during car buying experience. Down to earth people. This is first dealership to provide a tour of service area. I have bought from Mercedes and Lexus dealerships in Roswell. I like the people at Jackson Acura the best. More

Flexible & Excellent Service Chege was very helpful throughout the car buying process and very respectful of our time, which is not how most salesmen/dealerships operate. He made Chege was very helpful throughout the car buying process and very respectful of our time, which is not how most salesmen/dealerships operate. He made sure we had everything we needed to give us the peace of mind before purchasing a CPO Acura RDX. More

Great and efficient service Service was great and fast. I was in and out within 90 minutes. I would highly recommend getting service at this dealership. Never been disappointed i Service was great and fast. I was in and out within 90 minutes. I would highly recommend getting service at this dealership. Never been disappointed in the 3 years I have been coming in for service. More