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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,859 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,859 reviews

May 20, 2024

Yvonne Russell always gives top notch professional service with a smile. I trust her judgement when explaining needed repairs. At my last service visit we decided the cost of the repairs did not make More

by DISNEYDAWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Yvonne continues to provide you with top-notch professional service and that she helped you make an informed decision about your car repairs. We understand the importance of trust when it comes to vehicle maintenance, and we're glad to know that Yvonne's expertise has earned your confidence. Congratulations on your new MDX purchase with Sergio's assistance! We're delighted that you're pleased with your new car and look forward to continuing to provide you with excellent service for years to come. If you ever need anything else, don't hesitate to reach out. Happy driving! Warm Regards, Jackson Acura Team

May 20, 2024

Nick, for many years now, has been a reliable and capable provider of quality service. I ask for him by name when I deliver my car for maintenance and upkeep. My wife and I are glad he's at Jackson. More

by dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We're delighted to hear that Nick has consistently provided you with reliable and high-quality service over the years. It's wonderful to know that you and your wife specifically ask for him by name when bringing in your car for maintenance. At Jackson Acura, we take pride in our dedicated team members like Nick, who strive to deliver exceptional service. We look forward to continuing to serve you and your wife for many more years to come! Warm Regards, Jackson Acura Team

May 20, 2024

Jackson Acura treats you like family - Every one there! !!….… I’ll never buy anywhere else.! More

by jaimemarlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harvey Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sharon Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine A Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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May 25, 2024 -

Jackson Acura responded

Thank you for your wonderful feedback! At Jackson Acura, we pride ourselves on creating a family-like atmosphere for all our customers. It's heartening to hear that you feel this warmth from everyone at our dealership. Your loyalty truly means the world to us, and we're honored to be your dealership of choice. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you for many more years to come! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

May 19, 2024

Cody is. The best technician. He explains the services needed very clearly. I really like this dealership. More

by noragbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We're delighted to hear that Cody provided you with exceptional service and that you appreciate his clear explanations of the services needed. At Jackson Acura, we strive to provide top-notch service and transparency to our customers. It's wonderful to know that you're happy with our dealership! If there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

May 19, 2024

Yvonne in the service department needs more adequate training in customer service skills. She is rude and condescending. Her approach to treating and interacting with customers is highly unsophisticat More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Jackson Acura responded

Dear Bob, Thank you for taking the time to provide feedback on your recent service visit with our service department. I sincerely apologize for any inconvenience or dissatisfaction you encountered. We take customer service seriously, and I am sorry to hear that Yvonnes’s service did not meet your expectations. Please be assured that we will address this issue promptly by providing additional training to Yvonne to improve her customer service skills. Thank you again for bringing this to our attention, and I hope you will give us another opportunity to serve you better in the future. Warm Regards, Rodney Jones Service Manager (678) 259-9391

May 18, 2024

Michael Wiest was knowledgeable and very patient explaining the different features of the MDX. He wasn’t pushy and really listened to what I was looking for in a car. I highly recommend Michael AND More

by cindeedee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Wiest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We're thrilled to hear that Michael provided you with knowledgeable and patient assistance during your MDX purchase. At Jackson Acura, we prioritize understanding our customers' needs and ensuring a pressure-free environment, so it's wonderful to hear that Michael listened to your preferences and helped you find the right fit. We're delighted that you're enjoying your MDX, and we truly appreciate your recommendation. If you ever need anything else, please don't hesitate to reach out. We look forward to welcoming you back in the future - Happy driving! Warm Regards, Jackson Acura Team

May 16, 2024

Cameron was very helpful and very professional. In addition to assisting me with the the service of my Integra, he was also guided me through the recall process on my MDX. I am always happy to wo More

by Quality Geek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
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May 25, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Cameron provided you with helpful and professional service, both with your Integra and guiding you through the recall process on your MDX. At Jackson Acura, we take pride in our personalized approach to customer service, and we're glad to hear that our neighborhood business atmosphere contributes to that. We truly appreciate your loyalty and look forward to continuing to provide you with excellent service in the future! Warm Regards, Jackson Acura Team

May 16, 2024

I have been dealing with Jackson for 15 years. The car buying process is easy and the service is always great. More

by JIM_SWEENEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jackson Acura responded

Thank you for being a valued customer for the past 15 years! Your continued loyalty means the world to us. It's wonderful to hear that you've found the car buying process easy and that you've always received great service. At Jackson Acura, we strive to make every interaction with us seamless and enjoyable, whether it's purchasing a vehicle or servicing it. Your satisfaction is our priority, and we're grateful for the trust you've placed in us over the years. We look forward to serving you for many more years to come and continuing to exceed your expectations! Warm Regards, Jackson Acura Team

May 15, 2024

Paul is a thorough, considerate sales person that we are happy to return to Over and over again. More

by lauren_alyssa_reed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jackson Acura responded

Thank you for your feedback! We're delighted to hear that Paul's attentive and thoughtful service keeps you coming back to us. At Jackson Acura, we pride ourselves on our team's dedication to exceptional customer care. We're glad Paul continues to help find you the perfect fit during your car buying process. Your ongoing loyalty and trust are greatly appreciated. We look forward to serving you again soon - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

May 15, 2024

Outstanding dealership, with great people in both sales and service. I have dealt with other Acura dealers in the past, and Jackson Acura is head-and-shoulders above any other Atlanta dealerships. More

by CLIFFBIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jackson Acura responded

Thank you for your fantastic feedback! We're delighted to hear that you've had such a positive experience with both our sales and service teams. It's an honor to be considered head-and-shoulders above other dealerships in Atlanta. At Jackson Acura, our commitment to excellence and customer satisfaction is at the core of our business values. We look forward to continuing to exceed your expectations in the future! Warm Regards, Jackson Acura Team

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