Jackson Acura

Jackson Acura responded

Thank you for your feedback. We sincerely apologize for the longer than expected wait time for your oil change. We understand how valuable your time is, and we are committed to providing the best service possible with each and every visit. We appreciate your understanding and are glad to hear there were no other issues with your service. At Jackson Acura, we strive to earn your business every time you visit us, and we don't want our customers to feel otherwise. Your comments are important to us and help us improve. We'll work hard to ensure your next visit is quicker and more efficient. If there's anything else we can assist you with, please let us know. We look forward to serving you again and providing a better experience in the future. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic feedback! We're thrilled to hear that your experience with Sergei was smooth and pleasant. Providing knowledgeable and low-pressure service is a priority for us, and we're delighted that Sergei met your expectations. We aim to make the car-buying process enjoyable for our customers, and we're glad we could achieve that for you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that you received very good service during your recent visit with Yvonne Russell. Providing professional and friendly service is at the core of what we do at Jackson Acura, and we're thrilled that we could meet your expectations. Your satisfaction is our priority, and we appreciate your kind words of encouragement. We'll certainly keep up the great work! If you ever need anything else or have any questions, please feel free to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Nick provided you with excellent service and was able to accommodate your needs before your trip. Ensuring our customers' vehicles are in top condition and ready for their adventures is always a top priority for us. We're glad we could address the issue promptly and get you back on the road with confidence. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Safe travels, and we look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful feedback! We're delighted to hear that Yvonne has provided you with excellent service and that you trust her expertise. At Jackson Acura, we strive to ensure that every interaction with our service team is a positive one, and Yvonne exemplifies our commitment to customer satisfaction. We're grateful for your trust and loyalty, and we look forward to continuing to provide you with top-notch service every time you visit our service center. If you ever need anything else, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your glowing review! We're thrilled to hear that you consistently receive excellent customer service at Jackson Acura. Providing attentive service and meeting our customers' needs are top priorities for us, and we're delighted that our team has been able to deliver on that promise for you. Your satisfaction is our ultimate goal, and we're truly grateful for your continued support and loyalty. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you again soon! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful feedback! We're delighted to hear that you consistently receive superb service every time you bring your car to Jackson Acura. Your loyalty and trust truly mean a lot to us, and we're committed to maintaining this high level of service for you. At Jackson Acura, we strive to exceed our customers' expectations and ensure a seamless and satisfying experience with every visit. If there's anything more we can do, please don't hesitate to let us know. We look forward to continuing to serve you and keep your car in top condition! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We're delighted to hear that you have had excellent, stress-free experiences with us and have found our customer service to be very responsive. And it's fantastic to know that you were pleased with the trade-in offer. At Jackson Acura, we are committed to providing exceptional service, transparency, and value to all our customers. Your recommendation and loyalty truly mean a lot to us, and we're thrilled to have you as a repeat customer. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your glowing review! We're absolutely thrilled to hear that your experience with us has been nothing short of excellent. It's incredibly rewarding to know that Sergei has been a consistent source of satisfaction throughout your three purchases. At Jackson Acura, providing exceptional service is at the core of everything we do, and it's customers like you who make our efforts worthwhile. Your loyalty truly means the world to us, and we're honored to have earned your trust. We're excited about the opportunity to continue serving you and exceeding your expectations in the future. Here's to many more years of successful car journeys together! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback. We apologize for not addressing the brake squeal and the mix-up with the wiper inserts during your recent visit. Customer satisfaction is the most important to us, and we regret not meeting your expectations this time. We aim to provide exceptional service every visit, and we appreciate your patience with the wait. We're pleased to hear that your more recent visit met the standards you've come to expect from Jackson Acura. Please contact us if there is anything else we can do for you. We truly value your business and look forward to the opportunity to restore your confidence in our service. Warm Regards, Jackson Acura Team