Jackson Acura

Jackson Acura responded

Thank you for your kind words and positive feedback! We're delighted to hear that you found our dealings fair and honest. At Jackson Acura, we take pride in maintaining transparency and integrity in every interaction, and it’s wonderful to know that this commitment resonated with you. We truly appreciate your recommendation and are grateful for your support. If you or anyone you know is considering a new vehicle, we’re here to assist and provide the same level of service you experienced. Thank you once again for your trust and encouragement. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We’re thrilled to hear that Yvonne and the rest of our team have consistently provided you with excellent customer service. Our goal is to offer a positive and memorable experience every time, and it’s great to know we’ve achieved that for you. We appreciate your continued support and look forward to serving you again in the future. If you ever need anything or have any questions, please don’t hesitate to reach out. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for your kind words and high recommendation! We're thrilled to hear that you had a great experience with us. Your continued support and loyalty truly mean a lot to us. If you or anyone you know needs assistance in the future, we're here to help. We look forward to seeing you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you very much for your kind words and for being a valued customer for over a decade! We're thrilled to hear that our team has consistently met your expectations with professional service and punctuality. It's wonderful to know that you feel treated like family—building lasting relationships with our customers is a core value for us at Jackson Acura. Your continued trust and support truly mean the world to us. If you ever need anything or have any questions, please don’t hesitate to reach out. We look forward to welcoming you back soon! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback and for sharing your experience with us. We're pleased to hear that you found our service department clean and that the service you received was professional and timely. We also appreciate your kind words about our team members who assisted with your wiper blades and provided coffee. We apologize for missing the overhead interior light issue during your inspection. Your feedback is invaluable in helping us improve, and we will address this with our team to ensure that all aspects of your vehicle are thoroughly checked in the future. Please contact us to schedule a convenient time for this. If you need any further assistance or have additional concerns, please feel free to reach out. We’re here to help and look forward to the opportunity to serve you better! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Byron and Joey made your deal process smooth, professional, and straightforward. It's our goal to ensure that every step of your experience is as seamless and transparent as possible, and we're thrilled that we achieved that for you. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to the opportunity to serve you again in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! We’re thrilled to hear that Nick’s updates on your car's progress and the complimentary wash contributed to a positive experience. At Jackson Acura, we strive to offer top-notch service and ensure our customers feel well-informed and valued throughout their visit. Your satisfaction is our priority, and we’re glad we could meet your expectations. If you have any additional questions or need further assistance, please don't hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your glowing review! We're delighted to hear that you had such a positive experience with our team. At Jackson Acura, we pride ourselves on delivering exceptional service, and it’s wonderful to know that our staff and mechanics met your expectations. Your recommendation truly means a lot to us, and we appreciate your support. Should you need any further assistance or have more feedback to share, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for the fantastic feedback! We’re delighted to hear that Reggie provided such an exceptional experience and helped you secure the vehicle you wanted at the price you were aiming for. At Jackson Acura, we strive to deliver top-notch service and make every customer’s experience memorable, and it's wonderful to know Reggie succeeded in doing that for you. If you need anything further or have any questions, please feel free to reach out. Your kind words are truly appreciated, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback. I apologize for the delay in responding and for the issues you encountered. And I’m sorry to learn about the issues you experienced with the refund process and the lack of communication from Joey. At Jackson Acura, we strive for transparency and excellent customer service at every stage of the buying process, and it's clear that we didn’t meet those standards in this case. I apologize for the frustration and irritation this has caused you. We appreciate your overall positive rating but would like to address your concerns directly to resolve any remaining issues. Please contact us so we can ensure that this matter is handled promptly and to your satisfaction. We'd appreciate the chance to earn and maintain your trust and business. Thank you very much for your feedback and for giving us the opportunity to improve. Warm Regards, Jackson Acura Team