Jackson Acura

The dealership had undergone a software update and my car’s repair history was under someone else’s name, my son’s name appeared as my name, my address was wrong and the service advisor acted like I had car’s repair history was under someone else’s name, my son’s name appeared as my name, my address was wrong and the service advisor acted like I had never been there even though she was holding 5 years worth of service history. Also when I was settling the bill, the service advisor tried to manually add $30 for a battery installation that took 10 minutes due to the same software upgrade. Fortunately, I protested and was not charged for it. This is not at an Acura level of service that I am accustomed to. I will have to consider other options for future maintenance. More

This is my third Acura and I found Jackson Acura to have the best service department I have ever encountered great people great work I would recommend them to others and have the best service department I have ever encountered great people great work I would recommend them to others and have More

I’ve been using Jackson Acura for my service needs since 2014. Nick has consistently been great, and yesterday’s visit was no exception. It’s the only place I go for maintenance on my MDX 2014. Nick has consistently been great, and yesterday’s visit was no exception. It’s the only place I go for maintenance on my MDX More

I had really great experience there. Just drove in for an oil change early morning. Nick greeted me and checked me in. He checked any outstanding recall or service needs for me. The service was done even ear oil change early morning. Nick greeted me and checked me in. He checked any outstanding recall or service needs for me. The service was done even earlier than he promised. The check-out process was seamless and quick. I will definitely come back for services. More

Quality of service did not meet expectations. Try to sell me air filter s I did not need. Replaced 3k miles ago. Left the debris on cabin air filter which fell into my blower and caused noise. The engine oil me air filter s I did not need. Replaced 3k miles ago. Left the debris on cabin air filter which fell into my blower and caused noise. The engine oil smells like gear lube. I’ll need to take it back in and get that checked. I would appreciate some calling me back about that. More

I bought Acura MDX, really liked the dealership, very nice sales person and they have good inventory. Overall nice experience. I would recommend this place. nice sales person and they have good inventory. Overall nice experience. I would recommend this place. More

Pandemic protocols are insufficient, or inadequately followed. Service advisors move between offices without masks; and only use masks when in small rooms with customers. I won’t return until after pand followed. Service advisors move between offices without masks; and only use masks when in small rooms with customers. I won’t return until after pandemic is over. Try having advisors meet customers in the open lounge area w/laptops or iPads. Forcing me to sit in a small office where the advisor has been breathing for hours without a mask is too risky, even if they put on a mask when I enter. More

Great Experience! Paul, Reggy, Bob and Joey did a great job taking care of our needs and the process was very professional and timely. I look forward to working with Jackson Acura again. job taking care of our needs and the process was very professional and timely. I look forward to working with Jackson Acura again. More

Thank you for making my car purchase easy cm! U are the best ! Super easy and quick and he helped me from start to finish purchase my dream car best ! Super easy and quick and he helped me from start to finish purchase my dream car More

Working over the phone with the salesman, we were able to pick up our newer Acura and trade in our older Acura in less than an hour and a half, the shortest time ever to trade vehicles. Our salesman was exc pick up our newer Acura and trade in our older Acura in less than an hour and a half, the shortest time ever to trade vehicles. Our salesman was excellent as was the finance guy. More