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Alexandria Toyota
Alexandria, VA
602 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 602 reviews
November 25, 2024
Poor response to phone calls and text messages. Total frustration. Delivery date not promise at a crucial time when we needed a car for transportation. Total frustration. Delivery date not promise at a crucial time when we needed a car for transportation. More
by Dat Chu
Employees Worked With
William Ozpeker
November 15, 2024
Bought a vehicle from out of state (North Carolina) so entire transaction was done online and by phone. Did not receive proper documents or a temp tag to get vehicle registered. Has been 3 weeks and had entire transaction was done online and by phone. Did not receive proper documents or a temp tag to get vehicle registered. Has been 3 weeks and had to call 4 times and leave voice mails (none were returned) before finally speaking to someone (Brianna Grimes) who could assist us. She was helpful and promised to get us what we needed. Hopefully this will end what has been a very frustrating experience. More
by tnifong58
Employees Worked With
Jorge Miranda
November 15, 2024
We have worked for months trying to resolve issues regarding a vehicle we purchased from this dealership. Response has been unsatisfactory and individuals there including management have made promise regarding a vehicle we purchased from this dealership. Response has been unsatisfactory and individuals there including management have made promises they have not been willing to make good on. Has been a disappointment from square one. More
by tnifong58
Employees Worked With
jorge miranda
September 21, 2024
It was an excellent experience. All the dealer staff were very cooperative and helpful. I can rate them all as excellent—many thanks. All the dealer staff were very cooperative and helpful. I can rate them all as excellent—many thanks. More
by mikitinaseyoum
Employees Worked With
Jim Brotherton
August 25, 2024
Jenny is friendly and provided outstanding service as an Advisor. She listened to my issues with the SUV, and recommended what service should be performed to prevent future major maintenance. When I have Advisor. She listened to my issues with the SUV, and recommended what service should be performed to prevent future major maintenance. When I have additional questions, she responded in a timely manner. It is pleasure doing business with her at the dealership. More
by Faithashton3
Employees Worked With
Jenny Kirby
August 19, 2024
I would like to thank Tommy Perrell in the Service Department for helping me resolve a problem with my 2011 Camry that I purchased recently. Department for helping me resolve a problem with my 2011 Camry that I purchased recently. More
by Karen Gordon
Employees Worked With
Tommy Perrell
August 08, 2024
Today I needed to leave my vehicle for maintenance and solve a little detail. My Service Coordinator; Thomas, was not there yet because I arrived early. James jumped into action and helped me to register solve a little detail. My Service Coordinator; Thomas, was not there yet because I arrived early. James jumped into action and helped me to register my car and escorted me to rent a vehicle for the day with Marij. Thomas took care of my truck, was very communicative and it was ready really quick. Appreciate the extra mile you all gave! Thank you all for the great service today! More
by Marie
Employees Worked With
Service Department
July 29, 2024
I always feel confident in the service on my car, now 12years old. Gerry was an d now Manny is my service rep.. I am so happy to wor with m Manny. He is quick to respond if anything other than reg.servi 12years old. Gerry was an d now Manny is my service rep.. I am so happy to wor with m Manny. He is quick to respond if anything other than reg.service is needed. More
by atina02
Employees Worked With
Manny
