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Alexandria Toyota

Alexandria, VA

4.6
620 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 620 reviews

March 27, 2025

Mr. Leonel Munoz had been my service representative for years. He had done a remarkable job keeping me well-informed of the time frame my vehicle will be completed. Such extraordinary customer service skil More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel Munoz
March 24, 2025

Manny Rivera and his team is the Best. Excellent customer service and very satisfied with the work they do. More

by luciamorales
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

All staff were very helpful, patient and friendly. Our salesperson Mathew was great! He answered all our questions with extreme patience. More

by Alan@OldTown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew, Alex, Ashly and 3 more
February 28, 2025

Service rep was cordial and efficient in assessing problem and kept me updated with frequent text messages and phone calls as to diagnostic and repair status More

by jpopitz
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Regina White
February 26, 2025

My wife and I purchased a Grand Highlander Platinum. Our experience was wonderful! The Toyota Team was helpful, courteous, motivated, and presented solutions to make our dream car a reality! We visit More

by seanvd
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel, Hamid, Nia
February 26, 2025

They push the new cars out the door, but fail to help in getting them properly running. I have bought 5 cars from them over the years. Never again. Go elsewhere, where they care about the customers. More

by robert
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jim Brotherton
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Making an appointment was easy and fast, and the work was accomplished quickly.I am happy with the results. More

by bwhattery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the service manager
February 04, 2025

The treatment is very good. He is a good worker who knows what he is doing. I met him and he was smiling. I was very happy with this treatment. Thank you. 10/10 More

by messaoudsidiethmane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2025

I'm very confused why are dealership still selling 2019 Honda fit if they have been recalled for 5 issues. I feel they saw me coming,not during my research I traded a CR-V Honda 2015 excellent shape! This More

by pastemaltee09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Brotherton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William both of them manger and sales
January 18, 2025

Fatima Martinez was my adviser and provided excellent customer service and communication throughout the entire process of my car service from start to finish. I even got a free car wash!! More

by fabascoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fatima Martinez
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